15 Replies Latest reply on Apr 14, 2009 12:13 PM by ozproductions

    After Effects CS4 crashes when importing an .avi file or when opening CS3 projects containing .avi files

    Level 1

      After Effects CS4 crashes when importing an .avi file or when opening a CS3 project containing .avi files.  I'm running  Windows Vista 32 home premium on a Intel core 2 quad Q9300 system with 4GB of ram. For Video hardware I'm using a Matrox RTX2 card.  CS3 was previously installed but uninstalled when upgrading to CS4 (which caused many problems I've already had to deal with).  The crash happens anytime I import an avi or try opening a CS3 project already containing an avi.  After Effects opens fine and once the file is imported it hangs for a second then the screen just dissappears, but after effects continues to run in my processes.  I've tried every troubleshooting tip in the adobe knowledgebase with no luck. Can anyone help.