1 Reply Latest reply on Apr 14, 2009 11:19 PM by liarth777

    I can't install ANY AIR-based App in Windows XP Pro SP3

      Here is the problem: I have AIR, but any AIR apps can't be installed and when I try it the OS crashes and I have my computer restarted. It's very weird 'cause it's heppen only with AIR apps.


      Yes, this is my last resource to find an answer to it.

      Yes, I've done my homework and yes, I've done some research (and still doing it)

      Yes, I'm using my administrator account logged on with password (so, I think, apps has no problem to install)

      Yes, I tried install it with another user account I thought the app will ask the admin password (just like in Linux OS, when the app on installation ask you about the root password). Even though, no success. Of course, it's something expected 'cause the user hasn't admin permissions. But I give a shot.

      Yes, I've already installed/installed about 5 times AIR runtime and the AIR apps (even manually) and no success...at all!

      Yes, I used at least 4 apps to system/registry/file cleaning (CCleaner, Glary Utilities, Advanced System Care  and MVRegClean)...too many of them, but only to be sure of the complete cleaning.


        Here in the forum another person, but on Vista, found almost the same problem as I, here's the link: http://forums.adobe.com/thread/199842?tstart=30

        And another buddy ask about admin rights to install AIR apps, here's the link: http://forums.adobe.com/thread/415756?tstart=30

        And, I found two others infos in Adobe site per se about any troubleshooting on AIR: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403150&sliceId=1 and log actions during installation: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123&sliceId=1.


      2+2 = 4. So, I done/undone all the steps in the last two links (I installed/unistalled the AIR runtime and AIR apps 5 times, remember?) Usually, I can handle my own problems in computer, but this one I can't figure it out.


      After all of this here's my system specifications: AMD Athlon 64 X2 Dual Core 3600+ (2.01Ghz), Windows XP Pro SP3 (32bits), Nvidia GeForce 7100 (512 Mb), 1.5 Gb RAM. Web browser: Mozilla Firefox 3.0.8 with TwitterFox.


      So, could anyone help? I know, I know to mucj information, burt it was to facilitate the conversation, believe me.


      Kisses, Cat777.

        • 1. Re: I can't install ANY AIR-based App in Windows XP Pro SP3
          Level 1

          Well, well, well, right before somenone could answer me. I found the answer just here in the forum. I really love it!!!


            Seems to be a incompatibility with the file created on Folder Lock installation: "windrvnt.sys." In this case, it is just uninstall Folder Lock and tah dah! Everything works perfectly.


            Here comes my request: Hey, developers you all could give a try in resolve this issue, huh? At least give a try...It'll be very nice have the two programs properly installed in anybody's (who wants it) system.


            Thanks, anyway for this space to research, change some infos even undirectly. If it was not this forum and all the debate in here maybe I'll be in the dark search for the resolution of it.