1 2 3 Previous Next 81 Replies Latest reply on Dec 11, 2009 4:16 PM by h2ofun

    Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

    csc-uk Level 1

      I installed Premiere Pro CS4 this last weekend 11-12 April 2009.

      I have a Quadcore 3.0GHz with 8Gb of RAM, a 150Gb C: drive fo rthe op sys Vista Ultimate 64-bit SP1 and programs, a 500Go D: drive for general data and a K: drive 2Tb RAID0 volume useable about 1.8Gb.

      My C: drive was healthy after installation of Premiere Pro with tens of gigabytes free at least. Then I started experimenting with building projects. I put my files on a mix of the D: and K: drives especially the AVCHD video assets on the K:.

      While importing these AVCHD assets I eventually got a message from Vista that the C: drive was full and I did a clean up and that gave approximetely 30Gb free, I went back to importing, in a couple of hours the 30Gb was gone, this can only be Premiere Pro CS4 eating the C: drive and never returning what it takes. This of course is a disaster precisely because it is my op sys drive and Vista will periodically want to make new restore points especially before applying downloaded updates from Microsoft. I ahve run also chkdsk and defragmenter with no effect. I think Premiere Pro is using some sort of secret work files on the C: drive somewhere and that they just accumulate, of course this would be a bug.

      Support Center does not appear to let me open web support issues even though we are in the 90-day bug fix period and I have registered the product with the product key so that is another bug that gets in the way of fixing the first.

      Any ideas please?

      Thanks!

      Peter.

        • 1. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
          don solomon Level 1

          I presume that you have not assigned your project to a different drive--never put it on C-- and make sure you are capturing to one of your other drives. If it is anything other than how you have set up the project and the preferences, then you definitely have a unique problem, and I can't imagine what it would be.

          • 2. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
            Bill Gehrke Most Valuable Participant

            Well it is not exactly a secret where they place files.  If you export from Premiere when AME comes up it tells you where Premiere has made a copy of your project files.  It is:  C:\\Users\Your_User_Name\AppData\Local\Temp.  But if you only have 30GB left on a 150 GB disk you must have everything execpt the kitchen sink load on your system.

            • 3. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
              Harm Millaard Level 7

              Bill Gehrke wrote:

               

              But if you only have 30GB left on a 150 GB disk you must have everything execpt the kitchen sink load on your system.

               

              I think the kitchen sink is included in there as well.

              • 4. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                Jim_Simon Level 8

                Chances are you've got the scratch disks set up on C: in the Preferences.  If you change that to the D: drive, you should be OK.

                • 5. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                  Vista Del Grande Level 1

                  Did you try cleaning up the media cache files? You said you were experimenting with importing files into projects. I don't know why, but Pr seems to have 2 copies of the media cache files. One is in the project directory, but the second copy is in the C:\Documents and Settings\%USERPROFILE%\Application Data\Adobe\Common\Media Cache\ .

                   

                  Does anyone know of what to set so that Pr only uses the project directory? I find it annoying that it litters my harddisk with all these cache files from various projects, and doesn't clean up after itself.

                  • 6. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                    csc-uk Level 1

                    Thanks for all efforts to explain.

                    I am on the trail of another completely different answer.

                    I have security features to try to protect the computer, that security device itself as regards to how it appears in Vista was also looking cranky, so I contacted the vendor and they said to do a bunch of report file dumps and email them, I looked at one file before I emailed it, and it reports that the security device detected activity by a trojan horse linked to Ezula. It is in the hands of the security company to analyse the symptoms and the log and if it is a new trojan horse I guess they will track it down because the log shows it 'calling home' and the 'method of entry' so my guess is they should be able to go on a fishing expedition for it and trap it and start analysing it. I hope that is what they are doing anyway. So it is not yet confirmed that this is a trojan horse that has broken in nor how it relates to operation of Premiere Pro CS4 but I think now that is going to be what it is. For info, I found Ezula is adware that embeds itself deeply in Internet Explorer, then it would appear tthat a hacker built a trojan horse to gain entry through the adware. I am no expert on these matters so we leave it to the security company to figure out whether this is so. The observable folders on the C: drive including the hidden folders don't even account for 20Gbytes, it is possible Vista produces loads of files of its own that it just doesn't let you see such as rollback points, but still I think the final analysis will be a trojan horse that runs in the address space of other programs and that attacks the Vista NTFS file allocation tables to make it appear as though disk is being used when it isn't, its a wild theory and I will let you know when security company confirms or denies. But this is the problem with the likes of Adobe forcing us to put our main computer on the internet if we want all the product features, we are just going to get hacked sooner or later.

                    Thanks again everyoine.

                    • 7. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                      don solomon Level 1

                      Adobe deserves criticism for its shoddy QC, but not for making you expose your main machine to risk on the internet.  I never do that, and I never have had a virus or malware on it--never in all the years I've been doing this.  I have picked up a few on my internet machine, though, but they are easily fixed with the security scheme I use.

                       

                      As for restore points possibly eating up disk space, which you alluded to earlier--another never for me. Restore points are a half assed measure at best. My security system is a full clone backup of my C drive  starting the day I install an OS  on it, and every time I add a program, and every day when I am working a big complex project. Otherwise, once a week. It takes a few minutes only. That way I  can restore everything in equally few minutes should anything bad happen, like poorly designed software affecting other software, a virus, malware, etc, and including drive failure--which has happened twice over the years.

                       

                      Don't get me wrong, a virus checker is very useful to a point, but real security design has to start long before you install one, especially if your machine is the heart of your business, as it is for me.  What is that old saying?  An ounce of prevention is worth..........

                      • 8. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                        csc-uk Level 1

                        Yeah, I did not take backups that often cos I did not intend putting the machine onto the net, then I got this device that said it would protect against everything by isolating my machine and making it invisible, I await the analysis by the company but it does appear not to have worked, the only thing that works is very real physical isolation and do not use the internet at all from the main machine. Like I say it simply is not confirmed yet but neither is it denied. You cannot actually go so far as to blame Adobe because stopping hackers is the job of the op sys vendor really so I blame Microsoft, the only blame for Adobe is the policy that some functions require internet connection in order to work when they know internet is not secure, so for instance if you want to use the emulators for things like these mobile phones they want you to be connected, I tried that one phone emulator and it said so, I wish they just put all documentation and all software on the DVD. I can roll back to an earlier Vista version from a USB backup disk that is always powered off, then rebuild as necessary, but I want the security firm to see if it is a trojan in fact first and to see if it can upgrade the security device and provide a roll out of the trojan's work. Right now I am still scripting the documentary and this second quarter is getting this Premiere Pro up ready for third quarter production so I can be philosophical for now, but yes later I will get more disciplined. But at least now I (almost) know the security device is not the all singing wonder they said it was. Oh well. I use a second machine too, a PS3 with Linux, that is what I am using now, this one doesn't seem to get hacked even though it is my sacrificial machine.

                         

                         

                        Message du 16/04/09 14:21

                        De : "don solomon"

                        A : "JONES Peter"

                        Copie à :

                        Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                         

                        Adobe deserves criticism for its shoddy QC, but not for maing you exposing your main machine at risk on the internet. I never do that, and I never have had a virus or malware on it--never in all the years I've been doing this. I have picked up a few on my internet machine, though, but they are easily fixed with the security scheme I use.

                         

                        As for restore points possibly eating up disk space, which you alluded to earlieranother never for me. Restore points are a half assed measure at best. My security system is a full clone backup of my C drive starting the day I install and OS on it, and every time I add add a program, and every day when I am working a big complex project. Otherwise, once a week. It takes a few minutes only. That way I can restore everything in equally few minutes should anything bad happen, like poorly designed software affecting other software, a virus, malware, etc, and including drive failurewhich has happened twice over the years.

                         

                        Don't get me wrong, a virus checker is very useful to a point, but real security design has to start long before you install one, especially if your machine is the heart of your business, as it is for me. What is that old saying? An ounce of prevention is worth..........

                        >

                        • 9. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                          csc-uk Level 1

                          IT IS NOW PROVEN THAT PREMIERE PRO CS4 EATS THE C: DRIVE.

                          The trojan horse infiltration is sort of coincidental.

                          I restored Vista installation from backup using the Vista DVD restore and refomat utility for the C: drive, I built up software etc that was not coverd by that backup, I took incremental backups as I went so now I can restore quickly to just before and just after Adobe Premiere Pro CS4 installation.

                          I beefed up security broadly as security company recommended, because I never had a anti-virus turned on, just a fancy gateway, now I have Kaspersky, and reports are no penetrations.

                          In the meantime I isolated not just that Premiere Pro does the eating but where/when.

                          THE ANSWER AS TO CAUSE OF EATING OF C: DRIVE IS THE IMPORT OF AVCHD ASSETS. Everytime you import an asset that is stored on the RAID0 drive for some unknown reason Premier Pro CS4 eats a apparently corresponding size of C: drive disk space and this space cannot be seen in any folders on the C: drive, it is just lost and irrecoverable except by a restore as above!!!! After you use the File->Import function you are allowed to continue working but in the meantime you will notice that Premiere Pro does work as well on that file, I have the french language version, at the bottom of the screen it says "Uniformisation[filename].MTS" and it is during this process that the C: drive gets eaten.

                          WHERE ARE ADOBE SUPPORT WHEN YOU NEED THEM????

                          I cannot enter a support request to tell them and I am in my 90-day free bug-fix period.

                          ACTUALLY I AM IN NOW, just a registration problem so they have been informed formally, they have to verify entitlement to the support but maybe we will have the answer next week.

                          Thanks everyone.

                          • 10. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                            Jim_Simon Level 8

                            Chances are you've got the scratch disks set up on C: in the Preferences.  If you change that to the D: drive, you should be OK.

                            • 11. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                              Phil Griffith Level 2

                              has premiere for a week and already wants to blame it for the troubles of the world. Perhaps, you might want to try to learn it and figure out how to get it to put files where you want them first. As Jim states... you need to look at your scratch disk setup.

                              • 12. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                csc-uk Level 1

                                Yes, but won't that just eat the D: drive? Less catastrophic I grant, but still a bug in need of a fix from Adobe. You see the issue is that it does not free up the scratch space, and I am playing with project set up over and over because actually this is my first time ever, this means that if my project assets total say 50Gb and I set the project up twice with a deletion in between the scratch expands to 100Gb, so on and so forth, basically it never gives back that which it takes and you cannot see it on the disk via Vista disk browsing to be able to delete it manually. So I await Adobe Technical Support to advise in the coming week. I don't plan to start production proper until July this period is learning and getting Adobe integrated/tested

                                Thanks!

                                 

                                 

                                 

                                Message du 17/04/09 21:36

                                De : "Jim Simon"

                                A : "JONES Peter"

                                Copie à :

                                Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                 

                                Chances are you've got the scratch disks set up on C: in the Preferences. If you change that to the D: drive, you should be OK.

                                >

                                • 13. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                  Jim_Simon Level 8

                                  Yes, but won't that just eat the D: drive?

                                   

                                  It will, but you really have no choice in the matter.  Premire needs those files to work.  This is not a bug.  Your only real option is to make sure you have enough drive space to do the job.

                                  • 14. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                    csc-uk Level 1

                                    I will, BUT the issue is that what it takes it never gives back. No matter where the scratch disk goes I want it not to gobble the given real physical disk. I take it the scratch disk is a temporary work area but it should not take up unlimited real disk, whatever disk it goes on you have to be able to control it. That is what I want Adobe Support to answer to. See my other answer.

                                     

                                     

                                    Message du 18/04/09 03:01

                                    De : "Phil Griffith"

                                    A : "JONES Peter"

                                    Copie à :

                                    Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                     

                                    has premiere for a week and already wants to blame it for the troubles of the world. Perhaps, you might want to try to learn it and figure out how to get it to put files where you want them first. As Jim states... you need to look at your scratch disk setup.

                                    >

                                    • 15. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                      Bill Gehrke Most Valuable Participant

                                      I find it extremely hard to believe that Premiere/Vista is writing to a disk and you cannot see the files.  I have never heard of anything like that.  Did you do anything unusual to your formatting of the disks like changing the block size?

                                      • 16. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                        Phil Griffith Level 2

                                        I take it the scratch disk is a temporary work area but it should not take up unlimited real disk, whatever disk it goes on you have to be able to control it. That is what I want Adobe Support to answer to. See my other answer.

                                         

                                        Csc, you are completely lost on all this imo. Premiere doesn't "eat disk" and not give it back. When you bring in video files, they are usually large. That's the source files. When you edit you make changes to those files, ie transitions, titles, etc. These changes are rendered as new files and are stored where you tell premiere to. By the way, you also tell it where to store source files as well. These are not temparary files in that since. Rather they exist till you are through with the project and delete them. Premiere doesn't delete them on its on. Otherwise you never would have a project to complete. I suggest you get a real grip on how the program operates instead of saying it's a bug.! At this stage you wouldn't know a bug if it bit you. Perhaps some training would be in order here.

                                        • 17. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                          Jim_Simon Level 8

                                          the issue is that what it takes it never gives back.

                                           

                                          Of course not.  These are hard drive files, not memory data.  How is Premiere supposed to know when you're done with the project?  It'd be shoddy programming if those files went away without your explicit desire to delete them.  That's why you do it manually using a file manager when you're ready.

                                          • 18. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                            csc-uk Level 1

                                            I allow Vista to format the drives inside the computer on a permanent basis as NTFS file systems with all defaults.

                                             

                                            Just for clarity about the nature of the problem so we are all reading from the same page so to speak.

                                             

                                            Imagine you work on 10 consecutive projects, you create edit delete each project one after the other. Lets imagine for arguments sake they all import 30Gb of AVCHD assets. You will end up with a loss of 300Gb of disk, permanently. Even though at any point in time you only have one project with 30Gb of assets. And I understand that people say that this is a scratch disk used by CS4 to help it with intermediate storage, and that there has to be some correspondence between scratch disk size and imported assets size, but when you delete a project then CS4 should free up the corresponding amount of space from the scratch disk. And the files should always be visible in the Vista file system.

                                             

                                            Just in case this was not clear to everyone.

                                             

                                            Thanks!

                                             

                                             

                                             

                                             

                                            Message du 18/04/09 21:02

                                            De : "Bill Gehrke"

                                            A : "JONES Peter"

                                            Copie à :

                                            Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                             

                                            I find it extremely hard to believe that Premiere/Vista is writing to a disk and you cannot see the files. I have never heard of anything like that. Did you do anything unusual to your formatting of the disks like changing the block size?

                                            >

                                            • 19. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                              csc-uk Level 1

                                              Well, my Blackmagic Intensity card running under control of Media Express 3 is able to capture the HDTV signal to my second screen, so I should probably move CS4 into the second screen along with a Vista disk explorer window and I will show you that CS4 eats disk. I could go further and show you that it eats enormous amounts of disk without any new files being visible to account for the vanishing space, but the video file would then be huge and I would not be able to send it to anyone. I just say that I am a computer programmer in a past life so I understand computers quite well, and this thing does appear to eat disk while importing AVCHD assets. So the real AVCHD assets are on my RAID0 drive but when I tell it to import then it gobbles a chunk of C: drive of equivalent size, this is not accounted for in any files in the C: drive that I can display in a Vista window when exploring the disk, this is disk space that just vanishes forever (until you restore from backup and use a disk format along the way).

                                               

                                               

                                              Message du 18/04/09 22:28

                                              De : "Phil Griffith"

                                              A : "JONES Peter"

                                              Copie à :

                                              Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                               

                                              I take it the scratch disk is a temporary work area but it should not take up unlimited real disk, whatever disk it goes on you have to be able to control it. That is what I want Adobe Support to answer to. See my other answer.

                                               

                                              Csc, you are completely lost on all this imo. Premiere doesn't "eat disk" and not give it back. When you bring in video files, they are usually large. That's the source files. When you edit you make changes to those files, ie transitions, titles, etc. These changes are rendered as new files and are stored where you tell premiere to. By the way, you also tell it where to store source files as well. These are not temparary files in that since. Rather they exist till you are through with the project and delete them. Premiere doesn't delete them on its on. Otherwise you never would have a project to complete. I suggest you get a real grip on how the program operates instead of saying it's a bug.! At this stage you wouldn't know a bug if it bit you. Perhaps some training would be in order here.

                                              >

                                              • 20. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                csc-uk Level 1

                                                When this problem first appeared, I did find some files on the C: drive and I deleted them but they did not account for the mass of data gobbled up, and when isolating source of the problem and showing that it occurs during AVCHD asset import and not for example at a later stage such as rendering I am also able to show that it does produce corresponding visible files that you can see in a disk explorer. The visible files of which I think you speak are under c:Users directory, before restoring my C: drive from backup and using a disk format at the same time, I did find such files and deleted them, they never reappeared, CS4 kept eating disk during AVCHD asset import and the space taken by all visible folders did not account for anywhere near all the disk. Something funny is going on, CS4 is producing secret files that no one can see, that even Vista cannot show to you, even when you ask for hidden files to be displayed as well.

                                                 

                                                 

                                                Message du 19/04/09 06:56

                                                De : "Jim Simon"

                                                A : "JONES Peter"

                                                Copie à :

                                                Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                                 

                                                I will, BUT the issue is that what it takes it never gives back.

                                                 

                                                When you're done with a project, you delete these files manually using a file explorer.

                                                >

                                                • 21. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                  Bill Gehrke Most Valuable Participant

                                                  Well it must have something to do with either your French version of Premiere or Vista as I see no such problem.  I have run 100's of benchmark files trying to get some consistency in performance measurements under a wide range of hardware configurations and see no such accumulation problem.I also have a couple of dozen HDV projects with no signs of any accumulating files on the C: drive.  My 150 GB Vista 64 C: drive has 100 GB of free space.

                                                  • 22. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                    Jim_Simon Level 8
                                                    but when you delete a project then CS4 should free up the corresponding amount of space from the scratch disk. And the files should always be visible in the Vista file system.

                                                     

                                                    The files are visible.  And as previously covered, Premiere doesn't delete them automatically, as it shouldn't.  You do that manually when you no longer need the files.

                                                    • 23. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                      Jim_Simon Level 8
                                                      CS4 is producing secret files that no one can see, that even Vista cannot show to you, even when you ask for hidden files to be displayed as well.

                                                       

                                                      I just don't believe that's possible.  The most likely explanation here is observer error.

                                                      • 24. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                        csc-uk Level 1

                                                        Yes well, try it with AVCHD rather than HDV, maybe CS4 uses different code to import the different types of asset. Use large AVCHD files and several of them, then use File->Import to quickly notify CS4 about them and what you will see is that the actual import process falls behind so you have several files listed as assets but bottom right of screen will show CS4 still working on importing them. Another lovely trick to try is to shut down CS4 while this background work is still ongoing, then restart CS4, you will see that CS4 restarts the background processing from where it left off.

                                                         

                                                         

                                                        Message du 19/04/09 20:46

                                                        De : "Bill Gehrke"

                                                        A : "JONES Peter"

                                                        Copie à :

                                                        Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                                         

                                                        Well it must have something to do with either your French version of Premiere or Vista as I see no such problem. I have run 100's of benchmark files trying to get some consistency in performance measurements under a wide range of hardware configurations and see no such accumulation problem.I also have a couple of dozen HDV projects with no signs of any accumulating files on the C: drive. My 150 GB Vista 64 C: drive has 100 GB of free space.

                                                        >

                                                        • 25. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                          csc-uk Level 1

                                                          I think the visible files of which you speak may be generated whenever you do things like exports or renders. I did find such files under C:Users/Client on occaision. Those are not the problem. There is disk space being eaten on the C: drive and analysis of the folders shows that there are no CS4 files being produced openly and visibly while this eating is going on, and tests show this eating is associated with import of AVCHD assets. I do know what you are talking about when you refer to visible files on the C: drive at said location because I found them and eliminated them as cause of the said lost disk space, there is a second source of disk-eating going on during importation of AVCHD assets and there are no files being openly visibly produced under C:Users/client during this import process because I looked for them but C: drive disk space is nevertheless being consumed and cannot be tracked to any files anywhere on the disk even when you tell explorer to show hidden files

                                                          .

                                                          • 26. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                            csc-uk Level 1

                                                            Before my Vista restore from backup, while playing with project setup in CS4 my Vista eventually alerted me to full disk and the properties display showed a red bar. I cleaned the disk and deleted the C:\Users\client files of CS4 and went on playing and in a couple of hours 30Gb got eaten again and cleanup could not free anything this time and there were no files under C:\Users\Client and I had to give up and restore the C: drive from backup and use a reformat at the same time. After that I have played with project set up but not with any kind of output such as export or render, and the process of importing AVCHD assets shows again the C: drive being eaten and no visible files on C: drive to account for it. Seeing is believing so I could film the disk-eating party-trick of CS4 associated with AVCHD asset import but the file would be too big to send to anyone, although maybe Adobe Support could have it mailed to them on large memory key. But they have not contacted me yet.

                                                             

                                                             

                                                            Message du 20/04/09 00:47

                                                            De : "Jim Simon"

                                                            A : "JONES Peter"

                                                            Copie à :

                                                            Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                                             

                                                            CS4 is producing secret files that no one can see, that even Vista cannot show to you, even when you ask for hidden files to be displayed as well.

                                                             

                                                            I just don't believe that's possible. The most likely explanation here is observer error.

                                                            >

                                                            • 27. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                              Phil Griffith Level 2

                                                              csc, two things. First,  I have never heard of, nor have I ever had to, reformat a hard drive cause of unknown files. Kind of overkill there. I would rather look for the files and delete them. The only exception I can think of would be a virus or something of that sort. I would presume that you have looked into that possiblilty (actually I don't presume anything at this point).But even then, you should be able to see where your files are.  Do you know how to set up your sys to show all files (hidden or otherwise)? On premiere, can you look at your edit, preferences-scratch disk and report back what you have set up? Also, edit, preferences, media and see what your media cache is. Do you have full version of program or trial? Was it a download? (I assume from Adobe web site).

                                                              • 28. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                the_wine_snob Level 9

                                                                Phil,

                                                                 

                                                                I was wondering about the virus aspect. Going back some decades, there were several that did similar, and the mega-files that they created were marked as System and Hidden, because the default file viewing did not show those. Have not heard of any like that recently though. Seems that all of the script-kiddies are writing Trojans to open up a computer to either run as a zombie, or allow access to PIN's and acct. numbers.

                                                                 

                                                                First thing that I'd do, should I start loosing HDD space would be to turn off System Restore, boot to Safe Mode and run an updated AV scan on the entire system.

                                                                 

                                                                I suspect that it's more of an issue with Scratch Disks and Media Cache files not going where the OP thinks they're going.

                                                                 

                                                                It could also be some form of imaging software, though most would be set to do the images on another physical HDD, and not C:\.

                                                                 

                                                                Last thing to look at would be something like Norton's Protected Recycle Bin. That thing can create monster files, that appear to be a single file, but contain all the data from everything deleted, even after one "empties" the Recycle Bin. If one has that turned on, deleting a few dozen AV files, but not emptying the Norton Protected Recycle Bin can eat up a lot of HDD real estate.

                                                                 

                                                                Otherwise... ?

                                                                 

                                                                Hunt

                                                                • 29. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                  Jim_Simon Level 8

                                                                  I think the visible files of which you speak may be generated whenever you do things like exports or renders.

                                                                   

                                                                  In this case I was referring to the files Premiere generates automatically whenever you import media - things like .pek files, .cfa files, Indexing for MPG sources (which includes AVCHD), that kind of thing.  Those files are fully visible and are stored where you have your Scratch disks set up.

                                                                  • 30. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                    Havalilsi Level 1

                                                                    I installed Windows 7  64 bit, in a dual boot configuration on my XP machine, and I had similar issues also when I would import files. My C: drive would just loose real estate really quick immediately after importing files, and I couldn't find the files becasue they were hidden. I had to do a search by "date modified" to be able to get to the files that were created. So after I located the files I just put a shortcut on my desktop to bring me back to the files if I forget to put in the proper settings when importing. I don't remember ever having that problem with XP Pro. Windows 7 looks alot like Vista, so maybe we just need to extra vigilant about where my files are going.

                                                                    • 31. This also occurs in Vista Business SP1 and XDCAM DV Files
                                                                      Kostas Arvanitidis Level 1

                                                                      Hello all,

                                                                      My C:/ drive gets also full from the "Media" files but only on the systems i use XDCAM .mxf files. I suppose Premiere should automatically delete those files when project or program closes but they remain. So i deleted them by hand. (used the Clean Media Cache Database but didn't clean'em all). Hope the 4.1 patch is out soon and solves many bugs.

                                                                      • 32. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                        the_wine_snob Level 9

                                                                        Time Out!

                                                                         

                                                                        I am trying to get my head around this thread, but am hopelessly lost right now. I also do not have CS4 to test it out.

                                                                         

                                                                        It seems that some are saying that CS4 writes a "copy" of all Media Cache files to the C:\, regardless of where the Scratch Disks are set, and that these files are both hidden and remain, so long as the Project is active (or maybe even after the rest of a Project is cleared from the system). Can someone confirm this?

                                                                         

                                                                        If that is the case, I’d ask "why?" but that could only be answered by an Adobe product person. If it IS the case, then Jim’s (and others’) recommendation to use a smaller, very fast C:\ for just OS and programs, could have unintended, and disastrous consequences. With any media, but especially HD material, even a 1TB C:\ could easily become filled with these "phantom" files.

                                                                         

                                                                        Are the users’ observations correct, or are they looking at, and for, something entirely different?

                                                                         

                                                                        Dazed and confused in Arizona,

                                                                         

                                                                        Hunt

                                                                        • 33. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                          csc-uk Level 1

                                                                          Yourself and the person who earlier said go to Edit->Preferences->Media are proved correct.

                                                                          I reset memory cache file to use an expressly created by me folder on my D: drive and then it was the D; drive that got consumed and what is better the default file on the C: drive could never be detected in disk explorer but now the files are being created visibly in the manually created folder. The use of the memory cache file is by default turned off and I have not ticked it to turn it on, but when you import a large AVCHD asset CS4 just goes ahead and uses it anywaycreating .CFA and .PEK files close to the size of the asset imported.

                                                                          Next question will be whether you can delete these yourself with no harm done and whether you should just turn on the memory cache usage permanently?

                                                                          Anyway I think I will now be able to get back with my experiments and learning.

                                                                          Thanks!

                                                                           

                                                                           

                                                                          Message du 20/04/09 19:13

                                                                          De : "the_wine_snob"

                                                                          A : "JONES Peter"

                                                                          Copie à :

                                                                          Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                                                           

                                                                          Phil,

                                                                           

                                                                          I was wondering about the virus aspect. Going back some decades, there were several that did similar, and the mega-files that they created were marked as System and Hidden, because the default file viewing did not show those. Have not heard of any like that recently though. Seems that all of the script-kiddies are writing Trojans to open up a computer to either run as a zombie, or allow access to PIN's and acct. numbers.

                                                                           

                                                                          First thing that I'd do, should I start loosing HDD space would be to turn off System Restore, boot to Safe Mode and run an updated AV scan on the entire system.

                                                                           

                                                                          I suspect that it's more of an issue with Scratch Disks and Media Cache files not going where the OP thinks they're going.

                                                                           

                                                                          It could also be some form of imaging software, though most would be set to do the images on another physical HDD, and not C:\.

                                                                           

                                                                          Last thing to look at would be something like Norton's Protected Recycle Bin. That thing can create monster files, that appear to be a single file, but contain all the data from everything deleted, even after one "empties" the Recycle Bin. If one has that turned on, deleting a few dozen AV files, but not emptying the Norton Protected Recycle Bin can eat up a lot of HDD real estate.

                                                                           

                                                                          Otherwise... ?

                                                                           

                                                                          Hunt

                                                                          >

                                                                          • 34. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                            csc-uk Level 1

                                                                            It is now established that in Vista Ultimate 64-bit SP1 the Media Memory Cache file cannot be detected in the disk explorer program and that CS4 does not ever clean it up, you have to create manually a folder for it to use then you can see these files and I hope that means you can periodically safely delete them also. How on earth it ever managed to create invisible files in the first place is a mystery.

                                                                             

                                                                             

                                                                            Message du 21/04/09 18:01

                                                                            De : "the_wine_snob"

                                                                            A : "JONES Peter"

                                                                            Copie à :

                                                                            Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                                                             

                                                                            Time Out!

                                                                             

                                                                            I am trying to get my head around this thread, but am hopelessly lost right now. I also do not have CS4 to test it out.

                                                                            It seems that some are saying that CS4 writes a "copy" of all Media Cache files to the C:\, regardless of where the Scratch Disks are set, and that these files are both hidden and remain, so long as the Project is active (or maybe even after the rest of a Project is cleared from the system). Can someone confirm this?

                                                                             

                                                                            If that is the case, I’d ask "why?" but that could only be answered by an Adobe product person. If it IS the case, then Jim’s (and others’) recommendation to use a smaller, very fast C:\ for just OS and programs, could have unintended, and disastrous consequences. With any media, but especially HD material, even a 1TB C:\ could easily become filled with these "phantom" files.

                                                                             

                                                                            Are the users’ observations correct, or are they looking at, and for, something entirely different?

                                                                             

                                                                            Dazed and confused in Arizona,

                                                                             

                                                                            Hunt

                                                                            >

                                                                            • 35. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                              the_wine_snob Level 9

                                                                              Now, the CFA and PEK files are for your Audio. The CFA's are the "conformed Audio" and the PEK's are the Waveform display files. These can be deleted, but will be regenerated, next time the Project is opened, requiring more time, before you can start editing. And, yes they are large files, but necessary, until the Project is finished.

                                                                               

                                                                              Thanks for the clarification,

                                                                               

                                                                              Hunt

                                                                              • 36. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                                csc-uk Level 1

                                                                                Thanks for that, do you delete them manually when you delete the project?

                                                                                But also, since they are simply huge, aren't we saying that the waveform (which I take is the video) should be stored on the RAID volume?

                                                                                Does CS4 work off both the original AVCHD files and these files?

                                                                                 

                                                                                 

                                                                                Message du 21/04/09 19:17

                                                                                De : "the_wine_snob"

                                                                                A : "JONES Peter"

                                                                                Copie à :

                                                                                Objet : Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1

                                                                                 

                                                                                Now, the CFA and PEK files are for your Audio. The CFA's are the "conformed Audio" and the PEK's are the Waveform display files. These can be deleted, but will be regenerated, next time the Project is opened, requiring more time, before you can start editing. And, yes they are large files, but necessary, until the Project is finished.

                                                                                 

                                                                                Thanks for the clarification,

                                                                                 

                                                                                Hunt

                                                                                >

                                                                                • 37. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                                  Kostas Arvanitidis Level 1

                                                                                  I agree to that, but why do we have TWO locations for the Encoded files (one on the working folder and one on the ../Application Data/Adobe/Common/Media Cache). On CS3 and earlier versions we had just one location and when the project finished we just deleted these Cache files on each working folder. But now on the new folder (.../common/media Cache) all files from all projects are on one folder.

                                                                                   

                                                                                  Thanks.

                                                                                  • 38. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                                    Jim_Simon Level 8

                                                                                     

                                                                                    It seems that some are saying that CS4 writes a "copy" of all Media Cache files to the C:\, regardless of where the Scratch Disks are set, and that these files are both hidden and remain, so long as the Project is active (or maybe even after the rest of a Project is cleared from the system). Can someone confirm this?

                                                                                     

                                                                                    That is partially accurate.

                                                                                     

                                                                                    Premiere (from at least 2.0 all the way to CS4) writes the Media Cache Database files to a hidden folder on the C: drive.  These files have the .mcdb extension and never go away unless you specifically look for them and delete them.

                                                                                     

                                                                                    However, they are NOT the same files as the Media Cache.  These are the Media Cache Database files, and are very, very small.  Even with only a 75 Gb drive, two years of editing did not produce enough of those files for me to notice any missing hard drive space.

                                                                                     

                                                                                    Further, their location can be changed under Preferences, though this is separate from the Scratch Disk settings, which include the Media Cache.

                                                                                     

                                                                                    Once again the Media Cache and the Media Cache Database are two separate files, two separate locations, two separate settings.  Media Cache files can be quite large, and should probably be deleted when a project is finished.  Media Cache Database files are extremely small, and can be safely left alone.

                                                                                    • 39. Re: Premiere Pro CS4 eats my C: drive in Vista Ultimate 64-bit SP1
                                                                                      Kostas Arvanitidis Level 1

                                                                                      Jim I totally agree with you.. but this is accurate only with xp.. in Vista and only with CS4 this folder (...\Adobe\Common\Media Cache Files) is populated with actual media cache files from various projects and NOT only with the Database files. Actually there are TWO folders under Common folders one named Media Cache (which correctly contains the Database Files) and one named Media Cache Files (which contains copies of the project media files .cfa and .pek which are also on the actual project folder).

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