I installed the RoboHelp Packager for Air to work with my
Adobe RoboHelp 7 on Windows XP Professional.
I get a "WebHelp folder could not be copied" message after I
click the "Generate" button in the AIR wizard. It does show me the
progress bar with the title "Generating AIR Package", but after a
few minutes, I get the "WebHelp folder could not be copied"
message. And then another message "The Adobe AIR package could not
My WebHelp folder is 80MB and contains 3700 files and 43
However, if I keep all the AIR wizard settings same but
change ONLY the WebHelp folder location to the generated output of
the CustomerCare sample RoboHelp project (2 MB; 224 files and 8
folders), then the AIR file is successfully generated.
So this leads me to believe there is a limit on the size of
the WebHelp folder to generate the AIR file successfully. Does
someone know what is this upper limit?
Also, I ruled out the possibility of the WebHelp file
path/location being the problem because my 80 MB WebHelp folder
that did not work was in D:/ABCD/WebHelp while the RoboHelp
CustomerCare 2MB WebHelp folder that worked was in C:\Documents and
Settings\All Users\Documents\Documents\Adobe\Adobe RoboHelp
I also tried moving my 80MB WebHelp folder to D:/WebHelp. No
luck. Same Error.