the wierd thing is that I have two Dell systems printing to the same HP 4015 printer, though when the other one prints there is no problem, and when printing to another printer the same error occurs, any other documents are fine. we've tried the drivers but since the error happens with other printers I don't think its a issue with the drivers or the printers. I did a quick search and found similar issue, though none with any results, if I've posted in the wrong area please point me in the right direction. any assistance would be greatly appricated.
if it will be of assistance to any one, the resolution to the issue came when the profile was deleted and then recreated. we came to this conculsion when we created a new user proifile and tried to re create the issue. while not technically a direct fix the issue was resolved. its a hell of a lot better than some of the other resolutions online.