2 Replies Latest reply on Apr 20, 2009 4:53 PM by jsternsp

    Error # 2038

      I have been reading and downloading ebooks with very little problem from Books on Board for over a year.  A book I wanted to read was only available in Adobe Digital Edition format, so I decided to download it, though I had never used this program before.


      I am getting an error message when downloading the book from the website.  It says:


      IO error on Network Request.

      Please check your network connection and try again.


      Network Path:


      http://ebook.lightningsource.com/TitleDownload/LSCFD.dll?hdir=ADEPT&sku=97814299918728&r=2 0090414112156


      Event Detail:

      Error #2038



      I have found a brief mention from someone else that they have had problems downloading the same book from Books on Board.


      I hope someone can help me resolve this problem.  I'm fairly tech savvy and I have tried several of the fixes other people have suggested when having problems downloading, but to no avail.  I will probably have to chock this up as a loss, go buy the book from the bookstore, and then never try to download a book using this format again.  I've never had this kind of trouble before.

      I'm running Windows Vista Home Premium.  I saw in the technical requirements that Vista Home Basic is supported, so I don't know if this means the version of Vista I have will not work.

        • 1. Re: Error # 2038
          Jim Lester Level 4

          There error is stating that ADE cannot open a network connection to ebook.lightningsource.com. This is normally caused by firewalls, or application level firewalls.  To see if it is a general connectivity issue try going to http://ebook.lightningsource.com in a browser, if you are unable to go there at all then there is a firewall between you and the site (not necessarily on your computer) that is blocking the connection.


          If however you are able to connect to the site, then the next most likely issue is that you have an Application Level Firewall that is blocking outbound connectivity for ADE (and perhaps any other program but the browser).  For Windows "Zone Alarm" is one of the more popular application level firewalls.


          If you continue to have problems, you could always open up a Web support case at http://www.adobe.com/support/digitaleditions (Click on the Submit a web case link)



          Jim Lester

          Adobe Systems

          • 2. Re: Error # 2038
            Level 1

            It was actually a bad file put out by the publisher.  The bookseller contacted me and credited my account.