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Using Windows XP, RSC3.1 with RH7 already installed, and installing RH8. During the installation of RH8. I received the following error:
"Error 1931: The Windows Installer service cannot update the system file C:\WINDOWS\system32\msvcp60.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly."
The install continued normally after the error, but I don't know if there is an impact to functionality or not.
I can find nothing in a search of the forums for this error, and any information anyone could provide will be greatly appreciated. I am an "administrator" user on my PC.
Regards,
Joe
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Hi Joe. You may want to check this link which explains a little more about the file. Did you have your firewall switched on at the time?
Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.
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Colum,
Thanks for the info. I am part of a corporate network, so yes firewalls and all the usual network security facets are, and were in place. The info at the link you provided was interesting. I can see why you wondered about the firewall.
I haven't had time to use RH8 since the install, but what little I've done seems to have no problems from the message during the install. But it is a little worrisome.
Does the RH8 install reference that file I wonder?
Any suggestions?
Thanks and regards,
Joe
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Hi Joe.
It was more of a hunch than anything. The link mentioned that the file could be malware / spyware so I was just interested as to whether your firewall wouldd have spotted it. Also I have seen the odd post here where a firewall has interferred with a RH install. As far as I know the file menstioned is not referenced by the install.
Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.