I've been emailing back and forth with Adobe support but no solution to this yet.
I don't think the person I'm speaking with quite understands my problem (!)
After not being able to install the CS4 updates, I uninstalled all my adobe programs, and searched thru registry to remove any adobe refererences
I can install the CS4 programs (I have the Production Premiere package), but my monitor card says I need to update to the latest version of CS4 premierePro 4.0.1 (If I'm not mistaken)
I downloaded the update zip file on my "internet computer", transfered it to my "editing computer" via a memory stick. When I open the zip file, I see a setup.exe file, which I would think should get things going. But it freezes (this program has stopped responding).
anyone else have this problem??? am I going about the installation wrong? do I need some kind of Updater Program (which I've read on here may also be causing some problems)
any help is appreciated.
I'm using a Dell winXP SP3 with plenty of Ram, speed and hard dirve space.
I'm sure that you have already addressed this, but I have to ask. Once the ZIP file has been transferred to your editing machine, you have Extracted it, including any folder structure, before Dbl-clicking the .EXE, right?
That was it! when I first transfered the zip files, a folder with the same name as the zip file was created - full of files, and I assumed everything had been extracted correctly.
I can't begin to tell you how much I appreciate your taking the time to give me that suggestion!
When you get to the pearly gates, they're going to wave you right thru!
Great to hear that it worked. I've been there before and just assumed that I had Extracted, when I had not.