28 Replies Latest reply: Jan 28, 2011 9:09 AM by cvgs RSS

    Can't Save As PDF

    snoedoc Community Member

      I am working with DITA files in Frame 8, and am unable to save a generated Frame file as a PDF. I keep getting these errors:

      • "To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed."
      • "To execute "Save as PDF" command you must have PDF Job Options defined.

       

      I have Acrobat Distiller 8 installed, so I don't know why I'm getting the first error. I opened Distiller, and still got the error.

       

      Also, I did try to set job options using Format > Document > PDF Setup. On the PDF Setup dialog box, the only job option in the PDF Job Options drop-down list was High Quality Print. When I clicked Set, I got a message stating that "The selected PDF Job Option does not existing in the current installation. Either create this Job Option or select an available Job Option."

       

      How do you create a valid job option? How do you get it to show up in the drop-down list? I looked at the Adobe PDF properties in Print Setup, and the Default Settings show several job options including the High Quality Print option.

       

      Any advice would be greatly appreciated.

        • 1. Re: Can't Save As PDF
          Arnis Gubins CommunityMVP

          It sounds like FM is not seeing your Acrobat installation properly.

           

          Did you install Acrobat before or after FM? You might want to try running the "Repair Acrobat Installation" option in Acrobat under the Help menu.

           

          Did you by any chance also install the PDF Creation add-on that came with FM as well as having the Acrobat 8 installed? If so, these can not coexist and you have to uninstall the PDF Creation add-on.

          • 2. Re: Can't Save As PDF
            cvgs Community Member

            Hi, Arnis,

             

            I work with snoedoc.  We have myriad problems and have decided to divide and conquer as far as our questions.

             

            How do we know if we have the PDF Creation Add on?  We have TechComm Suite 4.0 installed and I see that there is a folder called PDFMaker in the Acrobat 8 folder. Is that what you are referring to?

             

            Somehow, both Snoedoc and I have Acrobat 8 installed three different ways. The folders are named:

             

            Acrobat8

            Acrobat 8

            Acrobat 8.0

             

            Is this a normal installation? Could that be causing some of our problems?  Our tech support team installed the TechComm Suite and really struggled with it. I am noticing some differences between the contents of the different Acrobat folders.

             

            Also, we seem to be able to select joboptions, but then we get the message that it's not available. What causes that?

             

            Thanks.

            • 3. Re: Can't Save As PDF
              Arnis Gubins CommunityMVP

              It sounds like you may have gotten multiple installations of Acrobat components and that has hosed some of the pointers in the Registry that FM is relying upon. I had a similar issue at one point and found incorrect Registry entries pointing to C: drive locations when I had installed on D:.

               

              I'd say the best bet at this point is to uninstall Acrobat 8. Then do a thorough scan to wipe out any folders or Registry entries that pointed to Acrobat. You might want to run Adobe's CS3 clean script, which should get rid of the Acrobat 8 entries. See <http://www.adobe.com/support/contact/cs3clean.html> and I'd also recommend running Microsoft's Windows Installer Cleanup utility at <http://support.microsoft.com/kb/290301>

               

              There also is an Adobe CS4 Clean utility, but this will look for Acrobat9.

               

              After the machines have been cleaned, then re-install Acrobat 8 from the TechCommSuite DVD and get make sure that you download all of the patches (auto-update should flag these anyway for you).

              • 4. Re: Can't Save As PDF
                cvgs Community Member

                Arnis,

                 

                I only wish things were that simple.  We do not have the TechComm DVD.  Our technical support did the install for us and I believe it was a download. No one ever got the DVD. We have had a lot of turnover in that department and all information re: the TechComm install cannot be found.  In fact, we have one team member who had to get a new laptop and can't load the TechComm Suite because no one knows anything about it.  If you have any idea who  at Adobe could help us, that would be wonderful.

                • 5. Re: Can't Save As PDF
                  Arnis Gubins CommunityMVP

                  You can also re-install from the download (provided your IT people kept it around).

                   

                  However, if you don't have your license info available, then you need to contact Adobe Customer Service. There's a Knowledgebase article on what you can do if you've lost the serial number: http://www.adobe.com/go/tn_15292

                   

                  As far as getting the TCS, you can either download the whole thing again (I hope you have a fast connection) or order a trial disk from the trial downloads page.

                  • 6. Re: Can't Save As PDF
                    cvgs Community Member

                    Arnis,

                     

                    Thanks for the advice and suggestions.  I have contacted Adobe about our license issue and hope to hear back from them in the next few days.  We'll let you know how everything turns out.

                    • 7. Re: Can't Save As PDF
                      cvgs Community Member

                      Arnis,

                       

                      Thank you many times over for your wonderful suggestions.  We have been able to get our licensing issues worked out and will be uninstalling and installing Acrobat 8 using the suggestions that you made in one of your earlier posts. We'll let you know the outcome.

                       

                      You're a treasure.  Keep up the good work.

                       

                      Mary

                      • 8. Re: Can't Save As PDF
                        Arnis Gubins CommunityMVP

                        Mary,

                         

                        Glad to hear that it's working out for you. Hopefully, a new clean install will vanquish any gremlins.

                        • 9. Re: Can't Save As PDF
                          pegnomis Community Member

                          Please excuse me if I am not doing this properly. I have never posted to a forum discussion. We are a small publishing firm that uses Frame 8 for the composition of a 1400 page directory. We are unable to properly save files to PDF format. I am trying to research fixes for this to help Kim who is the one that actually works in Frame. When she trys to create her pdf portions of the page disappear. The files are manageable in size (each state is saved as its own file). She is currently uninstalling CS3 as well as Framemaker and then plans to reinstall just Framemaker with the patches she has found for 8.0.

                           

                          Would you be able to help with this at all? If it could prove helpful I am sure she would join the discussion to better answer any questions you have.

                          Peggy

                          • 10. Re: Can't Save As PDF
                            cvgs Community Member

                            Hi,

                             

                            Sounds like a pretty desperate situation. Been there.

                             

                            There are a number of questions to ask.  First of all, you say that Kim is trying to save files to a PDF format.  You actually print files to a PDF format.  Select File > Print > and select Adobe PDF from the print options.  This opens up a window with several tabs of information for you to complete, such as bookmarks that you want to display, the print quality, links. etc. Then when you click Print, a postscript file is generated.  Double clicking the postscript file then generates the PDF.  Is this the process that you are following?

                             

                            Also, what is CS3?  If you actually mean the Tech Comm suite I would certainly encourage Kim to reinstall the entire package, since the components are all meant to work with each other.  

                             

                            Also, you may want to consider creating a new discussion since it would probably get more responses than just replying to my discussion which is several weeks old. But feel free to continue using this avenue if you think it would be helpful.

                            • 11. Re: Can't Save As PDF
                              pegnomis Community Member

                              I did create the new discussion after I sent this to you. Thanks. Yes,

                              we re desperate. The directory must be on the printer's FTP by July 28th.

                               

                              We are not new at this - we have been using Frame since 2001. Last year

                              with version 7 by saving each file two times (using the procedure you

                              have outlined below - she would run the postscript file twice and then

                              run the distiller once)  she was able to get the pdf to work. The

                              upgrade to 8.0 was added to her computer before she began this year's

                              composition. She tried using the same procedure as last year - but it is

                              not working.

                               

                              She tried creating the PDF file in the way the you have outlined and

                              also she tried using the Save As PDF function from the File drop down

                              box.  Both give the same issues of missing information.

                               

                              We do not have Tech Comm. The CS3 I referred to is Adobe Creative Suite

                              3 which includes Illustrator, In Design PhotoShop and Acrobat.

                               

                              As I said she is currently removing all of the CS3 and both version 7 &

                              8 of Framemaker from her computer. She was then going to reinstall

                              Framemaker 8.0 with all patches she has found.

                               

                              Do you have any other suggestions?

                              Peggy

                              • 12. Re: Can't Save As PDF
                                cvgs Community Member

                                Give me more specifics re: missing information.  What are the error messages.

                                 

                                You shouldn't have to save a file twice, or run the postscript twice in order to get a PDF.  I wonder what is going on?

                                 

                                Maybe once I see an example of the errors, I'll know more.

                                • 13. Re: Can't Save As PDF
                                  pegnomis Community Member

                                  She does not get any actual "error " messages when creating the file. I

                                  am attaching the state of Alabama files so you can see.

                                   

                                  She does get font errors when opening all of her fm documents. The

                                  explanation of the error tells her that Frutiger Bold will be replaced

                                  with Frutiger heavy, etc... She has always just ignored this error -

                                  because the replacement font was fine. This is not a new error - it has

                                  happened in the past.

                                   

                                  Of course, she understands this may be an issue - but can't quite see it

                                  as the problem.

                                   

                                  Maybe by looking at the files you see her issues.

                                  Peggy

                                  • 14. Re: Can't Save As PDF
                                    pegnomis Community Member

                                    She does not get any actual "error " messages when creating the file. I

                                    am attaching the state of Alabama files so you can see.

                                     

                                    She does get font errors when opening all of her fm documents. The

                                    explanation of the error tells her that Frutiger Bold will be replaced

                                    with Frutiger heavy, etc... She has always just ignored this error -

                                    because the replacement font was fine. This is not a new error - it has

                                    happened in the past.

                                     

                                    Of course, she understands this may be an issue - but can't quite see it

                                    as the problem.

                                     

                                    Maybe by looking at the files you see her issues.

                                    Peggy

                                    • 15. Re: Can't Save As PDF
                                      cvgs Community Member

                                      Peggy,

                                       

                                      I didn't get any attachments, but I wonder if that's because attachments

                                      can only be sent to the Adobe folks who are constantly trolling the forums

                                      looking to assist users.

                                       

                                      ~~~~~~~~~~~~~~~~~~~~~~~~

                                      Mary K. Greer

                                      Information Developer - Learning Management Solutions

                                      Intelligent Automation Solutions Client Services

                                      407.771.8187

                                       

                                       

                                       

                                      pegnomis <forums@adobe.com>

                                      07/15/2009 02:26 PM

                                      Please respond to

                                      clearspace-1046421661-20863-2-2109954@mail.forums.adobe.com

                                       

                                       

                                      To

                                      Mary Greer/CIMG/CVG@CVG

                                      cc

                                       

                                      Subject

                                      Can't Save As PDF

                                       

                                       

                                       

                                       

                                       

                                       

                                      She does not get any actual "error " messages when creating the file. I

                                      am attaching the state of Alabama files so you can see.

                                       

                                      She does get font errors when opening all of her fm documents. The

                                      explanation of the error tells her that Frutiger Bold will be replaced

                                      with Frutiger heavy, etc... She has always just ignored this error -

                                      because the replacement font was fine. This is not a new error - it has

                                      happened in the past.

                                       

                                      Of course, she understands this may be an issue - but can't quite see it

                                      as the problem.

                                       

                                      Maybe by looking at the files you see her issues.

                                      Peggy

                                      • 16. Re: Can't Save As PDF
                                        pegnomis Community Member

                                        If I upload them to my FTP can you get them there? I would have to give

                                        you the username & password which I would not want to post to the forum.

                                        Peggy

                                        • 17. Re: Can't Save As PDF
                                          cvgs Community Member

                                          Peggy,

                                           

                                          I'm afraid I can't give you my email here at work or I'll be inundated.  I

                                          also think it may be against the forum rules.  Arnis Gubins of Adobe is

                                          usually active in the forums, so perhaps he will be able to come to your

                                          rescue.  I wish I could help. Have you gotten any response to your other

                                          posting?  Did you post in two forums: FrameMaker and Adobe Acrobat?

                                           

                                          Are you working in regular FrameMaker or structured FrameMaker?  Please

                                          try to give me some of the warnings/errors.  You're generating from a book

                                          file, right?  Have you tried pdfing each chapter separately, then

                                          stitching them together in the pdf.  Not the best solution, but a

                                          solution.  Also, sometimes if you open all of the chapters in the book and

                                          pdf with them open, that solves the problem.

                                           

                                          ~~~~~~~~~~~~~~~~~~~~~~~~

                                          Mary K. Greer

                                          Information Developer - Learning Management Solutions

                                          Intelligent Automation Solutions Client Services

                                          407.771.8187

                                           

                                           

                                           

                                          pegnomis <forums@adobe.com>

                                          07/15/2009 02:51 PM

                                          Please respond to

                                          clearspace-1046421661-20863-2-2110024@mail.forums.adobe.com

                                           

                                           

                                          To

                                          Mary Greer/CIMG/CVG@CVG

                                          cc

                                           

                                          Subject

                                          Can't Save As PDF

                                           

                                           

                                           

                                           

                                           

                                           

                                          If I upload them to my FTP can you get them there? I would have to give

                                          you the username & password which I would not want to post to the forum.

                                          Peggy

                                          • 18. Re: Can't Save As PDF
                                            pegnomis Community Member

                                            I posted in the Framemaker Structured  Forum. I have not received any

                                            further responses.

                                             

                                            We are using FrameMaker 8.0. I do not know what you mean by regular or

                                            structured. We actually create a separate file for each state of the

                                            directory. Each file is then made into a pdf file. The pdf files are

                                            then joined together for the printer. Whether using the File Save As or

                                            by using Select File - Print there are no errors received. It seems to

                                            work fine, but when you open the pdf file there is random information

                                            missing.... sometimes graphics, sometimes text.. not always the same if

                                            you delete and start over....

                                            Peggy

                                            • 19. Re: Can't Save As PDF
                                              cvgs Community Member

                                              Structured files means you are working with DITA and tagging your

                                              information. If you are working in Structured FrameMaker it will have

                                              Adobe FrameMaker (Structured) in the title bar of your FrameMaker doc.

                                              Attached is a screen shot of what structured FM looks like.  If you select

                                              View > Element  Boundaries as tags and don't see something similar to the

                                              attachment, you are working in regular FrameMaker.  If you are working in

                                              regular FrameMaker, then you might have better luck posting into that

                                              forum. 

                                              ~~~~~~~~~~~~~~~~~~~~~~~~

                                              Mary K. Greer

                                              Information Developer - Learning Management Solutions

                                              Intelligent Automation Solutions Client Services

                                              407.771.8187

                                               

                                               

                                               

                                              pegnomis <forums@adobe.com>

                                              07/15/2009 03:07 PM

                                              Please respond to

                                              clearspace-1046421661-20863-2-2110032@mail.forums.adobe.com

                                               

                                               

                                              To

                                              Mary Greer/CIMG/CVG@CVG

                                              cc

                                               

                                              Subject

                                              Can't Save As PDF

                                               

                                               

                                               

                                               

                                               

                                               

                                              I posted in the Framemaker Structured  Forum. I have not received any

                                              further responses.

                                               

                                              We are using FrameMaker 8.0. I do not know what you mean by regular or

                                              structured. We actually create a separate file for each state of the

                                              directory. Each file is then made into a pdf file. The pdf files are

                                              then joined together for the printer. Whether using the File Save As or

                                              by using Select File - Print there are no errors received. It seems to

                                              work fine, but when you open the pdf file there is random information

                                              missing.... sometimes graphics, sometimes text.. not always the same if

                                              you delete and start over....

                                              Peggy

                                              • 20. Re: Can't Save As PDF
                                                pegnomis Community Member

                                                We are using regular Framemaker... I will try to find that forum and

                                                post there. Thanks so much for trying to help.

                                                Peggy

                                                • 21. Re: Can't Save As PDF
                                                  cvgs Community Member

                                                  I know what an anxious time you are having.  Good luck and let me know

                                                  what kind of responses you get.

                                                   

                                                  ~~~~~~~~~~~~~~~~~~~~~~~~

                                                  Mary K. Greer

                                                  Information Developer - Learning Management Solutions

                                                  Intelligent Automation Solutions Client Services

                                                  407.771.8187

                                                   

                                                   

                                                   

                                                  pegnomis <forums@adobe.com>

                                                  07/15/2009 03:35 PM

                                                  Please respond to

                                                  clearspace-1046421661-20863-2-2110175@mail.forums.adobe.com

                                                   

                                                   

                                                  To

                                                  Mary Greer/CIMG/CVG@CVG

                                                  cc

                                                   

                                                  Subject

                                                  Can't Save As PDF

                                                   

                                                   

                                                   

                                                   

                                                   

                                                   

                                                  We are using regular Framemaker... I will try to find that forum and

                                                  post there. Thanks so much for trying to help.

                                                  Peggy

                                                  • 22. Re: Can't Save As PDF
                                                    Arnis Gubins CommunityMVP

                                                    Peggy,

                                                     

                                                    The error message when opening the .fm files about the Frutiger Heavy substitution for Frutiger Bold is FM's way of telling you that the actual font that you have on your system has a different weight than specified in the file and FM found the closest match. To get rid of this message, you need to make the substitution permanent by turning off the Remember Missing Font Names in the File > Preferences section and doing a Save/Open cycle to make the changes permanent. You can then reset the preference to what it was.

                                                     

                                                    Regarding the missing PDF content, you need to apply the MS hotfix mentioned here: http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

                                                     

                                                    It's a system level problem that is being fixed. There's nothing at the FM or Acrobat level that you can do about it.

                                                    • 23. Re: Can't Save As PDF
                                                      pegnomis Community Member

                                                      Thank you.

                                                      Peggy

                                                      • 24. Re: Can't Save As PDF
                                                        Lynne Price Community Member

                                                        Structured files do not necessarily use DITA.

                                                         

                                                        FrameMaker's formatting capability is available with two different document models. In the original model, a flow is a sequence of paragraphs, each associated with a paragraph format. The paragraph format may but need not be stored in the paragraph catalog. There are various complications, including text ranges within the paragraph associated with a character format, tables graphics, and so forth, but still the flow is basicallhy a sequence of paragraphs.

                                                         

                                                        In the structured model, the document is a hierarchy of elements, each containing text or other elements, or corresponding to a FrameMaker formatting object such as a table, graphic, marker, or cross-reference. Typical elements include an entire document, a list, an individual list item, and an emphasized phrase within a paragraph. User-defined rules in the document assign formatting to elements based on their context. For example, the format rules might assign a paragraph format to the first item in a list that sets its autonumber to start counting at 1 while other items increment the counter. If the user inserts a new item at the start of the list, or rearranges existing items, the numbering automatically adjusts to reflect the new structure. Furthermore, it is easy to select, move, or delete entire elements, so operations such as reversing the order of adjacent sections don't require the usr to click on the start and then find and shift-click on the end of the structure.

                                                         

                                                        Structured documents also have rules for which elements are allowed where. These rules in effect can coach a user to enter components of  some types of material (such as complicated front matter) in the correct order. They can also prevent the user from incomplete constructs and from creating documents that violate organizational policy. For example, a list with a single item or a section with only one subsection can be reported as invalid.

                                                         

                                                        The structured document model is based on that of SGML and XML and hence it is much easier to move structured material back and forth between SGML or XML and FrameMaker than it is to move documents that use the original model.

                                                        • 25. Re: Can't Save As PDF
                                                          pegnomis Community Member

                                                          Sorry for the double posting of the pdf issue - I am new to this.But -I

                                                          just wanted to say THANK YOU for your help.. the font issues are cleared

                                                          up and the pdf files are being created with no missing text...

                                                          Peggy

                                                          • 26. Re: Can't Save As PDF
                                                            cvgs Community Member

                                                            That is absolutely wonderful news.  Deadlines can be so stressful anyway,

                                                            but to have issues related to the software makes it doubly so.  Now you

                                                            can enjoy your weekend.

                                                             

                                                            ~~~~~~~~~~~~~~~~~~~~~~~~

                                                            Mary K. Greer

                                                            Information Developer - Learning Management Solutions

                                                            Intelligent Automation Solutions Client Services

                                                            407.771.8187

                                                             

                                                             

                                                             

                                                            pegnomis <forums@adobe.com>

                                                            07/17/2009 01:22 PM

                                                            Please respond to

                                                            clearspace-1800457585-20863-2-2115239@mail.forums.adobe.com

                                                             

                                                             

                                                            To

                                                            Mary Greer/CIMG/CVG@CVG

                                                            cc

                                                             

                                                            Subject

                                                            Can't Save As PDF

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                            Sorry for the double posting of the pdf issue - I am new to this.But -I

                                                            just wanted to say THANK YOU for your help.. the font issues are cleared

                                                            up and the pdf files are being created with no missing text...

                                                            Peggy

                                                            • 27. Re: Can't Save As PDF
                                                              checkdot Community Member

                                                              I followed your recommendation and used the below program link as a cleaner. It worked and my PDF save problem is gone. However, I am unable to reinstall Adobe Illustrator CS3 which was uninstalled while running the cleanup program. The problem seems to be that there are remnant files left in my Adobe progam files. Any suggestions?

                                                              I was able to successfully reinstall Adobe Acrobat.

                                                              http://<http://www.adobe.com/support/contact/cs3clean.html>

                                                              • 28. Re: Can't Save As PDF
                                                                cvgs Community Member

                                                                I'm glad that your original problem of not being able to save as a PDF is resolved. However, I'm not familiar with the cleaner that you used or the resulting problem. I am sure that one of the wonderful experts out there will respond with a resolution that doesn't have any further side effects.