0 Replies Latest reply on Apr 22, 2009 12:08 PM by TheInfamousOne

    AcroRd32.exe process is not shutting down when you exit Acrobat Reader

      We have a problem in our enviornment when a user shuts down the Adobe Reader 8.1.3 application. 

       

       

      Symptoms:

       

      1. User launches Adobe Reader on computer.
      2. User shuts down Adobe Reader
      3. Later on, user tries to launch the Adobe Reader, but it does not load.

       

      Analysis:

       

      If you go into Task Manager, you'll notice the AcroRd32.exe is still running.  If you manually shut down the process , then the user is able to launch Adobe Reader successfully.

       

      But unfortunately we see the same reoccuring problem again on multiple machines.

       

      Anyone have any ideas why the AcroRd32.exe is not shutting down?