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Thx for the info, some subtle changes since RH3 I guess.. Thank you
I'll take this one step further. I'm working in RH 5 and Captivate 3.0. My problem is that the controls come in to my HTML (chm file) project, but do not work properly. For example, if I click the Pause button, it does pause the movie, but the buttons no longer work. However, the playback controls work fine in my WebHelp version of the same project. Any thoughts on this? Thanks in advance. Tom
I tried your suggestions of adding the additional Captivate files as Baggage Files in RoboHelp but to no avail. Also renamed into a six-letter, no space published file in Captivate. Still no go. Again, the Web Help works great, just the HTML help that won't let me use the controls. Any other thoughts? Thanks again. Tom
Hi again Rick,
Some additional information about the playback controls: as I have said, the Flash version of the controls do not work at all in the chm file. However, when I chose the older bmp control (still available in Captivate 3 Skins list under BMP Playbars), it kind of works. By that I mean that the Play and Pause buttons work in the chm file, but none of the others (FF, Rew, etc.). So just some extra info about this dilemma. Wish all my help could be in Web Help format, but unfortunately it's not.
Thanks for your input.
Sorry, but I've been very busy with other things and sort of set this one on the back burner.
Is eliminating the _skin.SWF a possibility for you? If so, I'm guessing you have tried that? If you haven't tried it and it's a possibility, please try that next.
To eliminate the _skin.SWF you open the project in Captivate and click Project > Skin > Borders tab. DE-select the "Show Borders" check box and re-publish the file.
I did try it without the Borders. Still no good. (I couldn't have used it that way regardless because our apps have control buttons at the bottom of the screen that need to be visible. With Borders off, the playback controls cover my buttons.). I click one button and none of the others work (in chm file still, of course).
I guess I'm disappointed with our friends at Adobe for not addressing this, especially since they now own both these products.
If you have any other ideas I'd be happy to hear them. Thanks again for all your suggestions.
Hi again Tom
Prickly tickly situation, that one. I just conducted a small test.
First off, you should report this to Adobe as a bug. (I'll be doing the same)
As a workaround, I find that if I opened the Captivate in a new window that it works fine. Not sure if that's a possibility for you, but it seems to work here on my own PC. However, there is a small side effect and that's the Yellow Information Bar that appears. I know that having Mark of the Web on a page will typically prevent the information bar from appearing so I made some attempts to insert it. So far all have failed.
Hopefully this helps... Rick