Even though it's a new PC, chances are your audio driver needs to be updated.
Many PC's come with Realtek Audio, so check what you have, visit their website, and make sure your running the latest.
Create a Windows Restore point before changes, so you have the option to roll back to original settings. I'm sure Windows will create one on a driver update, but better safe, than sorry.
If that's not the ticket, post your results...
Also, in Premiere Elements go to Edit/Preferences/Audio Hardware. Go into the ASIO settings and make sure that the program is configured to work with your hardware.
You may also want to check out the FAQs to the right of this forum for hints on how to optimize your computer for video editing.
And speaking of the FAQs, further Kodebuster's suggestions, here's a great way to ensure you have the latest drivers and firmware.
Steve, your first suggestion worked! The ASIO was not set to output to the
headphones I have on. Thank you!
I appreciate this. But my audio driver works in all the other programs and
i didn't notice any differentiation on my older XP system between PE7 and
other audio needs. but I will follow all your advice.
Great news, that you were able to get your Audio Hardware settings to work, as they should.
As for the Audio drivers issue, be warned that, especially with Realtek Audio chips, simple updating of the OS (often done behind the scenes) can obsolete the Audio drivers in a hurry. Things work fine one day, an OS update takes place, and suddenly Audio is gone. Do be ready to update the Realtek drivers fairly often.
thank you for this. How do you 'update the drivers'?