12 Replies Latest reply: Apr 28, 2009 6:31 AM by Phillip Jones RSS

    hey adobe

    dave milbut Community Member

      just as others are starting to figure out the value of what you've had for years, you're going in the other direction...

       

       

      please read... please bump this up to people who make decisions... please do it before it's too late!

       

      Unpaid Contributors Provide Corporate Tech Support

      http://slashdot.org/article.pl?sid=09/04/27/0052255

       

      The mentality of super-users in online customer-service communities is similar to that of devout gamers, according to Lyle Fong, co-founder of Lithium Technologies whose web site advertises that a vibrant community can easily save a company millions of dollars per year in deflected support calls' and whose current roster of 125 clients includes AT&T, BT, iRobot, Linksys, Best Buy, and Nintendo.

       

      and read the comments!