3 Replies Latest reply on Jun 4, 2009 3:53 PM by JustaSchmo

    Reader 9.1 crashes on search

    JustaSchmo

      I am running Adobe Reader 9.1 in Windows XP SP3.  Frequently when I try to search documents Reader freezes, then crashes.

       

      Less frequently it also crashes the whole computer (blue screen of death).

       

      This happens whether it is running as a plug-in in my browser or as a stand-alone.

       

      Anyone with similar problems or ideas?

        • 1. Re: Reader 9.1 crashes on search
          edman555

          I'm having the same issue as well.  An uninstall and then re-install worked for about a week, but the problem is back.  I tried clearing temporary files, but that didn't make a difference.  I also noticed that it will occasionaly perform the search without crashing, but it doesn't point you to what you were searching for.  For example, if I search for "blue", it would take me to the word "red" in the document.

          • 2. Re: Reader 9.1 crashes on search
            Brachus

            We are seeing the same with several of our PCs here. Uninstalling and reinstalling will not correct this. Neither will updating to 9.1.1

             

            The search will either cause Adobe Reader to crash, or it will select the wrong word.

             

            Also, I noticed that if we try a Full Reader Search, in the left column it displays an error message "There was an error retrieving text." instead of search results.

             

            This appears to be affecting PDFs created by an app called "Active PDF Toolkit"

             

            If we use Adobe Reader 8 and earlier, everything works normally.

             

             

            Brachus

            • 3. Re: Reader 9.1 crashes on search
              JustaSchmo Level 1

              The only fix I have found is to try another reader instead.  I'm using Firefox, which has proved stable.

               

              I hadn't tried a Full Reader Search, so I don't know (and now I will not know) whether I suffer the same fault "Brachus" suffered there.

               

              While it's in some (perhaps perverse) way comforting to know I'm not alone, I remain puzzled by the lack of profile this fault has on the internet.