After spending over an hour on the phone to Adobe support the answer apparntly is that i should not have taken Captivate 3 off my machine.
As far as i am aware this was not mentioned in any of the downlaod or installation instructions.
I then realise i am not the original person who ordered Captivate 3 so cannot re download it from my adobe account. I asked how am i now supposed to re-download Captivate 3. The answer was to find the original person who had downloaded it and bought it from the adobe shop, get there log in details and re-download it!! Luckily that person is still working in the same building today - but if not then i could not have downloaded Captivate 3 and been left not being able to access any of my files.
I am now waiting for C3 to download to see if I can install it and it is the solution to the issue. Very fustrating afternoon that could have been avoided if only the information had been available (if it is then it is own fault but at moment not happy with wasting half a days work on this)
Ideally it should have worked even when CP3 was uninstalled.
You can do any of the following:-
1) Create a new project in CP4 and go to File->Import->Slides and Objects and select the cp3 project file.
2) But now that you are installing cp3 again... open the old project in cp3 and copy all the slides. create a new project in cp4 and paste.
Thanks for your help,
After re-installing C3 most of the projects will now open in C4 ok. A couple won't so have imported the files as you suggested and has worked well. Only thing is libary seesm to be missing so have had to import it which means won't update etc or delete old files but thats not to much of a pain - main things is files still working!!
Best Wishes, Ellen
The post you replied to was apparently spam. I've deleted the post and reported the person that posted it.
If you are still seeing issues, please report this to Adobe as a possible bug. (Link is in my sig)
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