Sorry, but your post probably causes us to ask more questions before we can provide a cohesive answer.
You say RoboHelp 7. But RoboHelp comes in two RoboFlavors.
- RoboHelp for Word (Where Microsoft Word is the authoring environment)
- RoboHelp HTML (Offers its own authoring environment)
What (if anything) is happening at the time the messages appear?
Thanks for your patience. I have contacted the person. She has told me,
"RoboHelp 7 HTML, it occurs randomly. At the time this occurred I was simply documenting a procedure."
I suppose it may be worth checking to ensure that one of the following isn't happening.
She may be inadvertently typing the key sequence used to initiate Spell Check (Normally the keystrokes that would cause this are: (F7 to check Spelling Shift+F7 to use Thesaurus))
In Adobe RoboHelp HTML version 7, we are able to customize the accelerator keys assigned to different actions. She may need to ensure a variation of accelerator key hasn't been assigned.
Perhaps this key sequence has been changed to a different combination.
To check the settings:
Right-click the toolbars and choose Customize.
The Customize dialog should open.
Click the Keyboard tab and choose the Tools category.
Click each of the Spell options and examine the Current Assignments.
You may wish to simply take the shotgun approach and click the Reset All button.