32 Replies Latest reply: Apr 16, 2013 1:03 PM by Rave RSS

    ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL

    UMC-IT Community Member

      Is there a person who works for Adobe answering questions in THEIR own forum about THEIR own software? If so, why hasn't an employee of Adobe answered this question about the core dll not loading? It certainly appears there are a lot of Adobe CUSTOMERS who are experiencing this issue and is worthy of some time from an Adobe employee to get it resolved!

      ACROBAT CANNOT LOAD IT'S CORE DLL

      ACROBAT CANNOT LOAD IT'S CORE DLL

      ACROBAT CANNOT LOAD IT'S CORE DLL

        • 1. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
          monet56@gmail.com Community Member

          P A R L A T E     I T A L I ANO     NON CAPISCO  N U L L A

          DEVO ISTALLARE ADOBE RADAR E ANCHE FLASH PLAYER GIA SCARICATI

          EFFETTUATI DEVO SOLO APRIRE TUTTE LE PORTE PER I COLLEGAMENTI

          E NON CAPISCO COME FARE,

          PURTROPPO HO SCRICATO IN INGLESE E NON ITALIANO.

           

           

          AIUTO AIUTO AIUTO

          SALUTI ANNA BURGARELLA

           

          2009/5/1, UMC-IT <forums@adobe.com>:

          >

          Is there a person who works for Adobe answering questions in THEIR own forum

          about THEIR own software? If so, why hasn't an employee of Adobe answered

          this question about the core dll not loading? It certainly appears there are

          a lot of Adobe CUSTOMERS who are experiencing this issue and is worthy of

          some time from an Adobe employee to get it resolved!

          ACROBAT CANNOT LOAD IT'S CORE DLL

          ACROBAT CANNOT LOAD IT'S CORE DLL

          ACROBAT CANNOT LOAD IT'S CORE DLL

          >

          • 2. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
            pwillener CommunityMVP

            If you could be a little bit more specific about your error and environment, maybe somebody could help you.

            • 3. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
              UMC-IT Community Member

              A little more specific huh, okay, I double click Acrobat and receive a message ACROBAT CANNOT LOAD IT'S CORE DLL - not reader Acrobat as in CS3. (Don't give me the garbage answer that I'll need to go to a CS3 forum either)

               

              Uninstalled/reinstalled the entire unstable suite but to no avail!

               

              Windows XP all patched up too!

               

              btw, I've posted this qustion on several occasions over the last 6 months and NOBODY has replied as well, there are a ton of others experiencing the same issue and NOBODY from Adobe has addressed the issue!

               

              Have I supplied any specific information that gives anybody assistance in resolving this issue? I didn't think so! Personally, I don't think Adobe knows what the heck is going on with their own software, thus the lack of response in their own forum on this topic!

               

              FIX YOUR SOFTWARE ADOBE!

              • 4. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                TLC-IT Community Member

                Ummm...  if 500,000 Acrobat installations were falling dead with the same issue, then it might be Adobe's problem to "fix."  Otherwise, it is yours, and the question for you becomes, "how?"

                 

                The first place that I would look is in the Event Viewer, which is one of the Administrative Tools and which might require Administrator-level access.  When a Windows call fails in some unexpected way (such as one that might cause a message as cryptic as this one), Windows probably makes an entry in the error-log.

                 

                It would also be useful to know if any other applications have become similarly unstable at about the same time.

                 

                I do not generally find it useful to blame such things on the usual knee-jerk assumption, "it must be a virus."  Taking for granted that of course you are not running your Windows box as an Administrator ... ... that really won't be much of a likely possibility.  There is something that is causing a LoadLibrary() API call to fail, under conditions that ought never to occur.  The Event Viewer is your most likely source of useful, factual information about what might be going on in your system(s).

                • 5. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                  UMC-IT Community Member

                  First off, Google "Acrobat cannot load it's core dll" and you'll see a ton of peps having this same issue. My speculation is since Adobe's support sucks so much people are looking elswhere for the answer.

                   

                  Secondly, a Dr. Watson message is indeed placed in the Event Viewer:

                   

                  The application, C:\Program Files\Adobe\Adobe Bridge CS3\Bridge.exe, generated an application error The error occurred on 05/06/2009 @ 13:21:41.527 The exception generated was c0000005 at address 01039EC2 (LIBMYSQLD!mysql_debug)

                   

                  And as you can see by the Event Viewer message, not much to go on! In case you didn't know; this is where an Adobe support representative should be involved as this error message means nothing to me and remember, it is ADOBE'S software not mine, I only license it!

                   

                  btw, no user has administrative access to their PC's. No other apps are unstable and CS3 was uninstalled, registry cleaned and reinstalled and it still produces the same error.

                  • 6. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                    pwillener CommunityMVP

                    So you have a problem with Acrobat? Then why you post in the Adobe Reader forum?

                     

                    If you'd follow the proper support channels, maybe you would get some help...

                    • 7. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                      luvwknd Community Member

                      So, you're a funny guy? Search for this error on the internet and you'll see a lot of people experiencing it with Acrobat and Reader, it doesn't matter, same core dll!

                       

                      If you can't answer the question, stay outta the forum!

                      • 8. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                        kashifMohd Community Member

                        What is your install directory.

                        • 10. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                          UMC-IT Community Member

                          Here is the advice Adobe finally gave me:

                           

                           

                          Create a test PDF and attempt to reproduce the issue to verify that it

                          is not a file specific issue.

                          To create a test PDF file:

                          1. Open the Printers and Faxes Control Panel from the Start Menu.

                          2. Right-click on Adobe PDF and select Properties.

                          3. Select Print Test Page and save the PDF to the Desktop.

                          If the issue does not occur, then there is an issue with the original

                          file. You will either need to troubleshoot the content of the file or

                          try to recreate it.

                          If the issue persists with the test file, then it is possible that the

                          Acrobat preferences have become damaged. Reset the Acrobat

                          preferences and then attempt to reproduce the issue.

                           

                          To reset the Acrobat preferences:

                          1. Exit all instances of Acrobat.

                          2. On the keyboard, hold down the Windows logo key and tap the #R#

                          key. This will open the Run dialog box.

                          3. Copy the following text into the Open field and press the OK

                          button:

                          %Appdata%\Adobe

                          4. Rename the #Acrobat# folder to #Acrobat old#.

                          5. On the keyboard, hold down the Windows logo key and tap the #R#

                          key.

                          6. Copy the following text into the Open field and press the OK

                          button:

                          regedit

                          7. Right-click on My Computer, select Export and then save the file

                          as #Registry Backup# to the Desktop. This creates a backup of the

                          registry.

                          8. Browse to: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat.

                          9. Right-click on the 8.0 folder and select Rename.

                          10. Change the name from 8.0 to 8.0 old.

                          11. Close the Registry Editor.

                          12. Launch the Acrobat application and attempt to reproduce the

                          issue. Acrobat creates new preference directories.

                           

                          I implemented their suggestions, however the registry key of HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat that they gave me was incorrect as ours is: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\PDFMaker\8.0

                          I went ahead and renamed it to 8.0.old as instructed so time will tell if the Acrobat Cannot Load It's Core Dll error message goes away.

                          • 11. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                            kashifMohd Community Member

                            Hey, I have the reg key they have mentioned. Are you sure you dont have the key as highlighted in my attached screen shot.

                            • 12. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                              Shelzza4 Community Member

                              im having the same problem. when ever i try to open my Adobe Reader 9 it says Acrobat failed to loads its Core DLL and when ever i try to open PDF files on the internet it doesent let me. Ive tried reinstalling Adobe Reader 9 but it doesn't let me reinstall it and it says Error. So can someone please tell me what is wrong with my Adobe Reader 9.

                              • 13. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                pwillener CommunityMVP

                                And have you tried any of the repair methods that are mentioned in the various topics that you have posted in?

                                • 14. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                  UMC-IT Community Member

                                  Heck yes, I've tried everything and typically when I think I've got it corrected, the error simply resurfaces when the user is doing something else. This CS3 suite is so unstable, Adobe is constantly claiming "Clear your preferences file" sure, it allows for succcessful launching of the app; however the users aren't too happy with the fact they are continously rebuilding or importing their preferences file.

                                   

                                  No true solution to this issue at this point and honestly I don't think Adobe knows what to do!

                                  • 15. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                    RimshotMedia Community Member

                                    It appears I've arrived to the party a bit late. Today, I responded to an Adobe Update window to update my Adobe 8 product contained in the CS3 that I own. I should preface I've never had an issue with the CS3 products other than a simple, quickly fixed glitch in Dreamweaver. However, after this "udpate" I continue to get, not only the "Acrobat cannot load it's core dll" message, but it's followed by this dilly.

                                     

                                    "The instruction at "0x5a9288a4" referred to memory at "0x5a9288a4". The memory could not be "written". Click OK to terminate program.

                                     

                                    Thinking that perhaps the update skunked something up, I got out my CS3 master disk and "repaired" the installation. That did nothing to solve the problem. Then I followed the instructions posted by UMC-1 as provided by Adobe. Still the problem persists. Given that it comes on the heels of the Adobe Update, I'm sure it is no coincidence. I use Acrobat every single day and have never had this issue.

                                     

                                    Has anyone else had this same failure scenario immediately following the Update? And, (fingers crossed) has anyone discovered a solution to get back to happy Acrobatting?

                                     

                                    Thanks.

                                     

                                    Mark

                                    • 16. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                      pwillener CommunityMVP

                                      This topic is still in the wrong (Adobe Reader) forum.  I do not mind that; I merely point out that you guys had a better chance of a helpful reply if it was posted in the correct (Acrobat) forum.

                                      • 17. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                        puna01 Community Member

                                        I get the exact same error messages using Adobe Reader 9.2.  I tried "repairing" it, uninstalling and reinstalling from Adobe website and still get same error.  It appears it's both an Adobe and Adobe Reader issue.

                                        • 18. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                          kashifMohd Community Member

                                          I think I might have found something here. Can you guys check if you have proper permissions over acrobat.dll file. I found that if you don't have enough permissions then this error is seen. For example say you're an standard user and access permissions are set only for 'Admin' and 'system' then this error is thrown.

                                          Hope this helps.

                                          • 19. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                            puna01 Community Member

                                            Thing is, why would it work for the last 4-5 years and only now start having problems?

                                            I'll check out it though.

                                            I have found that Fixit does work just as well to read .pdf files and it seems faster too.

                                            Thanks for the reply.

                                            • 20. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                              kashifMohd Community Member

                                              Until and unless you are not a power user of PDF and need a PDF viewer just to open a few simple PDF files any 3rd party reader would do. But if you need enhanced functionality then in my opinion a brand is a brand

                                              • 21. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                UMC-IT Community Member

                                                BTW - This error is still an issue and sporadically takes place in Adobe Acrobat AS WELL AS Acrobat READER so this is an appropriate forum regardless of what some “others” might think while trolling this forum. If you have any beneficial information regarding this error in ACROBAT & ACROBAT READER, please provide constructive responses.

                                                 

                                                Thank you,

                                                • 22. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                  UMC-IT Community Member

                                                  Specific? - Windows XP Professional SP3 all patched up, Acrobat from CS3 and READER 9.3. The specific error is: ACROBAT CANNOT LOAD IT'S CORE DLL which I believe I mentioned in my original post!  Doubtful any other specifics are relevant; not that I am optimistic this issue will ever be resolved.

                                                  • 23. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                    pwillener CommunityMVP

                                                    I wonder where you found Adobe Reader 9.3...?  (Not seriously; just "trolling".)

                                                    • 24. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                      renegromersch Community Member

                                                      Well, solved problem by myself.  I've got the problem under a simple user, and it was not there under administrator users.  So, I first cleared the %appdata% in that user, then the registry keys pointed out here, and nothing helped.  Afterwards, I uninstalled and reinstalled the application and it didn't help exactly out.  But, I noticed that there was a little problem with securities in the C:\Program Files\Adobe folders and sub folders so I just re-applied the securities for "users" to be able to run and see content from that folder, and re-applied to all files and sub-folders.  That worked.

                                                       

                                                      Cya

                                                      • 25. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                        doesterr@comcast.net Community Member

                                                        SOLVED FOR ADOBE READER X

                                                         

                                                        Per Adobe's support function, I went to the Control Panel, and clicked the choice to delete or uninstall.

                                                         

                                                        Then found Adobe Reader, and selected CHANGE (not remove)  Adobe repaired the situation by

                                                        downloading a whole boatload of subparts, presumablY including the wandering CORE.DLL, and maybe

                                                        resetting some adjustables.

                                                         

                                                        Adobe Reader X works just fine now, thank you.

                                                        • 26. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                          Sheph34 Community Member

                                                          I am seeing this error going from 9.4.3 to 9.4.4.  We deploy via group policies on an internal network.

                                                           

                                                          I've tried the following:

                                                          Ran Repair from add/remove programs

                                                          No change.  Same error.

                                                           

                                                          Uninstall 9.4.4

                                                          This results in 9.4.4 being redeployed in a manor that creates the entry in Add/Remove Programs without actually installing anything.  Not very helpful.

                                                           

                                                          Recreate the 9.4.4 install from 9.4.0 and applying the patches one by one deploying each step along the way...

                                                          ... (1/2 a day later) and I'm no further along  than when I started.

                                                          9.4.3 works

                                                          9.4.4 doesn't work.

                                                           

                                                          Reset all of the permissions for Adobe directory in Program Files giving Users Full Control access.

                                                          No change.

                                                           

                                                          Disable Symantec and run repair again.

                                                          No change.

                                                           

                                                          Might try recreating the transform file.  Any other ideas???

                                                          • 27. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                            Sheph34 Community Member

                                                            Still unable to get 9.4.4 to work.

                                                             

                                                            I've recreated my transform, removed, and redeployed GPO.  Still get the same error.

                                                            Removed GPO deployment and ran the msi manually without the transform and I still get the same error.  I downloaded foxit and installed, and now I don't have the problem anymore.

                                                             

                                                            So it would seem the best (and only) solution would be to just ditch adobe.

                                                            • 28. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                              clemusboy Community Member

                                                              I try to save a page on a website to a folder on my computer using Adobe Reader X. When I click in my list of printers Adobe PDF Writer and click PRINT I get the error message that the Core DLL can not be loaded or is missing.

                                                              • 29. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                                NeemobeerX Community Member

                                                                Kind of an old post but I've got a work-around for this issue.  I ran procmon to see what Adobe Reader was up to and for some reason it is trying to look at the root of C:\ for it's DLL files.  Copy C:\Program Files (x86)\Adobe\Reader X.X\reader\ all files, not the folders from here to C:\.  Adobe reader will work fine.  Still looking into why Reader is looking in C:\.

                                                                • 30. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                                  DR Orner Community Member

                                                                  I have spent about 3 hours trying to get version 10 or 11 to work.  Everything was fine until i allowed auto-update to screw it up.  After that, every PDF document gave me error "Core DLL can not be loaded".  I tried permission changes, control panel repairs, uninstall/reinstall older, etc.  The one that worked was copying ALL files from "C:\Program Files (x86)\Adobe\Reader 10.0\Reader" to C:\.  Tried doing just .dll files, but that didn't work.  Seems like a silly thing for Adobe to screw up the target location.

                                                                   

                                                                  Thanks to NeemobeerX for taking time to post.  You da man.  Drink up.

                                                                  • 31. Re: ACROBAT CANNOT LOAD IT'S CORE DLL - ACROBAT CANNOT LOAD IT'S CORE DLL
                                                                    NeemobeerX Community Member

                                                                    A friend of mine had this problem.  Turned out he had a rootkit.  For those that don't know rootkits tend to modify important system dll's such as kernal32.dll, user32.dll, ntdll.dll and hal ntoskrnl.exe for starters.  This can cause all sorts of strange behavior.   try downloading and running GMER  http://www.gmer.net/  If it finds modifications you probably have a rootkit causing problems.