1 Reply Latest reply on Sep 17, 2008 11:15 AM by Peter Grainge

    Error when trying to create printed documentation in RH 7

    liz0910
      Hello,
      I've created a WebHelp project in RH 7 that I'm trying to make a PDF for, as well. An error always appears when trying to generate printed documentation, even if only the PDF option or the Word option is selected. RH 7 processes and builds each of the pages, index, images, etc. It gets to the very end on the status bar and an error appears that it failed to generate the PDF.

      In the output view, I see that it successfully processed everything until the end when it says (the last four lines are the error):
      Updating Table of Contents...
      Updating Index...
      Saving 'GVE_Help_.doc'...
      Generating 'GVE_Help_.pdf'...
      Failed the generate PDF file '(The path is written here but has been removed for this post)'...
      Failed to save 'GVE_Help_.doc'...
      Cleaning up temporary files...

      Internal error encountered, Failed to generate Printed Documentation.


      Is there any way to get the Printed Documentation to work properly in RH 7? I receive the same error for any of the WebHelp projects I've opened in RH 7. I'm using Windows XP and have Word 2003 on my PC if that helps. I believe, but not too sure, RoboPDF is still on my PC. May this have something to do with it?

      Thanks so much, in advance, for any feedback and help.