3 Replies Latest reply on May 2, 2009 7:57 AM by the_wine_snob

    PE7 " Unsupported Audio Rate in file " error




      Here's hoping someone can help!


      I have a little Fuji digital camera that also does short movies.  We need to edit them together for my daughter's homeowrk project.


      However when I try and read in the .avi film using Media downloader,  Premiere elements 7 tells me that the Audio Rate is unsupported and therefore there is an error and they will not import.


      By the way, they import into Windows Movie Maker just fine so there does not appear to be a problem with the files themselves.


      This is driving me mad as I bought PE7 to do this and it won't work, didn't want to use WMM!


        • 1. Re: PE7 " Unsupported Audio Rate in file " error
          Steve Grisetti Adobe Community Professional

          Video from still cameras can cause these kinds of issues in Premiere Elements.


          The best solution is to convert the video to DV-AVIs with Windows Moviemaker before bringing it into Premiere Elements.


          To convert a video into a DV-AVI with MovieMaker, simply import it into MovieMaker and drag it to the MovieMaker timeline. Then:

          From the Main Menu select File/Save Movie File

          A dialog will open - Select ‘My Computer’ and press the Next button.


          On the next screen you can name the new file and select/browse to a folder to put the file in (remember where you put it because you will need to browse to the file in Premiere Elements to import to you project). When you have named the file and selected the location press the Next button.

          • 2. Re: PE7 " Unsupported Audio Rate in file " error
            Treeze1 Level 1

            Thanks, Steve


            Is there any other method, as I've got quite a few I need to edit together?  i.e. some online service to convert for me??




            • 3. Re: PE7 " Unsupported Audio Rate in file " error
              the_wine_snob Level 9

              For file format conversion, I use DigitalMedia Converter to do batch file conversions. It handles both the Audio and Video and outputs to DV-AVI Type II files with PCM/WAV 48KHz 16-bit Audio. I'll load it up, point it to an output folder, get a cup of coffee and when I get back, all is done. It is shareware, not freeware, but has worked perfectly for years and many thousands of files, of all sorts of CODEC's. Note that it requires that any necessary CODEC's be installed on the system, as it does not ship with any of its own, which is a good thing in my book. Some converters will add their own CODEC's, and a few will overwrite properly installed CODEC's with versions that are not the ultimate. I like the fact that it works well with all players and other utilities, that I have, so I do not need to install alternatives, or remove anything else, that works on my system. I have used DMC so much, that I have a copy of it on every one of my computers.


              Also, check your camera to see if you can set the bit-depth to 16-bit, and the rate to at least 22KHz, for the Audio. Many cameras allow you to adjust this, and that might get your files (for next time) into spec. If you cannot change this setting, then conversion will be your only choice.


              Good luck,