33 Replies Latest reply on Sep 23, 2009 8:30 AM by Sozzled

    digital edition crashes when i try to print

    (JohnB)

      I have downloaded digital editions on a Mac(Leopard OS). I can view items, but the application crashes when I try to print

        • 1. Re: digital edition crashes when i try to print
          Gary K 1

          I have the same problem.

          • 2. Re: digital edition crashes when i try to print
            russwest

            Apparently this is a problem accross platforms.  I have the same problem with Adobe Digital Editions on Vista 64 bit. 

             

            For my selected eBook, the following permissions are listed within Adobe Digital Editions:

             

            • Allow viewing: on this computer

             

            • Allow copying: not allowed

             

            • Allow printing: on any device

             

            As you can see, printing should be allowed on any device for this book.  Unfortunately, whenever I try to print, the program crashes without printing a single page.

             

            ADOBE NEEDS TO FIX THIS SOON.

            • 3. Re: digital edition crashes when i try to print
              LDale1

              A similiar problem is occuring with one of our users here at Queen's University Belfast. The user has the latest version of ADE on an iMac7,1 . He had no problem installing ADE or opening documents from the British library but as soon as he clicks on print the application closes with the message "The application Adobe Digital editions quit unexpectedly"

               

              An explanation of why this happens would be great. i can supply more info or a screenshot if needed.

               

              L

              • 4. Re: digital edition crashes when i try to print on a Mac
                lb580

                Me too! Just got my first SED documents from the British Library. The software is very fiddly to read on the screen and anyway I wanted to print to read it on the train. As soon as I tried the software crashed. So I tried again, and again. Then I downloaded the sample document that the British Library provides. When I ask to print that the software crashes as well.

                 

                the paper info says "Allow printing : 12 pages, on this computer, at a maximum resolution of 3600dpi", BL sample paper says the same except that it is only 2 pages.

                 

                I am annoyed that the British Libary has provided time limited (self destruct) literature that can only be viewed in one unstable proprietory software. Adobe have a good reputation for software products but maybe are a bit full of themselves for winning this kind of scoop. This problem was pointed out over a month ago and nobody from Adobe has acknowledged it and it does not appear in the list of known issues. I shall be writing to my university library and the British Library and asking them to put pressure on Adobe to improve response to customer problems and ensure a stable product.

                • 5. Re: digital edition crashes when i try to print on a Mac
                  Sozzled

                  This could be a printer memory issue, or a MAC issue.  I'm not an expert on MAC's or printing, but I do know that Digital Editions prints documents as a bitmap, so given the huge sizes of bmp documents on a Windows PC, it may be the same on a MAC?

                   

                  If you try printing at a lower resolution, this may help.

                  • 6. Re: digital edition crashes when i try to print
                    russwest Level 1

                    I know people are trying to be helpful when suggesting things like printer memory, and adjusting resolutions, but this really misses the point.  (and does not solve the problem in any case) 

                     

                    The bottom line is Adobe has produced a buggy product that does not print as advertised and they need to fix the problem.  There are many, many users with the same issue, and it happens on both MAC and Windows platforms. 

                     

                    I spoke with Adobe about this and they tried to suggest printer driver issues, etc, which is a complete sham because every other application on my computer prints just fine, including Adobe PDF.  Normally Adobe produces some pretty good products, but this one is clearly an exception. 

                     

                    I wound up getting my money back from the vendor because the product does not function as advertised (i.e. it does not print)  I suggest you all do the same.  Further, I recommend you advise all your friends, colleagues, co-workers, and fellow students to steer clear of Adobe Digital Editions until they make an honest effort to address the problems with this faulty, ill conceived and poorly supported product. 

                     

                    Are you listening Adobe?

                    • 7. Re: digital edition crashes when i try to print
                      lb580 Level 1

                      Had a chat with our local librarian. She said

                       

                      "SED documents, MAC pcs and Adobe Digital Editions is not a good combination I'm afraid! As you have found, they can be read but there are problems with printing."

                       

                      As for Russ West, I have no problem printing even large files from other programs from my Mac. Adobe Reader prints fine. The single difference is the program.

                       

                      The give away that there is a bug is that the program crashes and dies. If the program was written to capture problems with printer drivers or overloads it would gracefully fail and give you a sensible message about what was wrong.

                       

                      Will somebody from Adobe *please* acknowledge this problem and tell us what you are doing to fix it!

                      • 8. Re: digital edition crashes when i try to print
                        simon Fairthorne

                        I am having the same problem on my mac G4 trying to print articles from the British Library with Digital editions crashing every time.

                         

                        I have tried reloading all Adobe stuff on my mac and still nothing

                         

                        Here is the error message if anyone can make sense of this...

                         

                        Any help appreciated...

                         

                        Process:         digitaleditions [258]

                        Path:            /Applications/Adobe Digital Editions.app/Contents/MacOS/digitaleditions

                        Identifier:      com.adobe.DigitalEditions.app

                        Version:         1.7.1 (9.0.1085d27)

                        Code Type:       PPC (Native)

                        Parent Process:  launchd [160]

                         

                        Interval Since Last Report:          137 sec

                        Crashes Since Last Report:           1

                        Per-App Interval Since Last Report:  60 sec

                        Per-App Crashes Since Last Report:   1

                         

                        Date/Time:       2009-06-20 17:36:40.822 +0100

                        OS Version:      Mac OS X 10.5.7 (9J61)

                        Report Version:  6

                        Anonymous UUID:  6FF2508C-C0E9-4653-9C8F-593A7E4F4D89

                         

                        Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                        Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

                        Crashed Thread:  0

                         

                        Thread 0 Crashed:

                        0   libSystem.B.dylib             0x919c13e8 memset + 40

                        1   com.adobe.DigitalEditions.app 0x0046b95c 0x1000 + 4630876

                        2   com.adobe.DigitalEditions.app 0x003a3094 0x1000 + 3809428

                        3   com.adobe.DigitalEditions.app 0x0039b970 0x1000 + 3778928

                        4   com.adobe.DigitalEditions.app 0x000b5b00 0x1000 + 740096

                        5   com.adobe.DigitalEditions.app 0x000b3bb8 0x1000 + 732088

                        6   com.adobe.DigitalEditions.app 0x000b5ec0 0x1000 + 741056

                        7   com.adobe.DigitalEditions.app 0x0023b6dc 0x1000 + 2336476

                        8   com.adobe.DigitalEditions.app 0x00377440 0x1000 + 3630144

                        9   com.apple.CoreFoundation      0x943789a8 CFRunLoopRunSpecific + 2968

                        10  com.apple.HIToolbox           0x959299d4 RunCurrentEventLoopInMode + 264

                        11  com.apple.HIToolbox           0x959297f8 ReceiveNextEventCommon + 412

                        12  com.apple.HIToolbox           0x95987894 RunApplicationEventLoop + 148

                        13  com.adobe.DigitalEditions.app 0x0039165c 0x1000 + 3737180

                        14  com.adobe.DigitalEditions.app 0x00002868 0x1000 + 6248

                        15  com.adobe.DigitalEditions.app 0x0000256c 0x1000 + 5484

                         

                        Thread 1:

                        0   libSystem.B.dylib             0x919c11f8 mach_msg_trap + 8

                        1   libSystem.B.dylib             0x919c811c mach_msg + 56

                        2   com.adobe.DigitalEditions.app 0x00410730 0x1000 + 4257584

                        3   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 2:

                        0   libSystem.B.dylib             0x919c1258 semaphore_wait_signal_trap + 8

                        1   libSystem.B.dylib             0x91a04378 _pthread_cond_wait + 1336

                        2   com.adobe.DigitalEditions.app 0x003beca8 0x1000 + 3923112

                        3   com.adobe.DigitalEditions.app 0x0036eaf8 0x1000 + 3595000

                        4   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 3:

                        0   libSystem.B.dylib             0x919c7c0c __semwait_signal + 12

                        1   libSystem.B.dylib             0x91a0446c _pthread_cond_wait + 1580

                        2   libGLProgrammability.dylib    0x95444b68 glvmDoWork + 120

                        3   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 4:

                        0   libSystem.B.dylib             0x919c1278 semaphore_timedwait_signal_trap + 8

                        1   libSystem.B.dylib             0x91a04368 _pthread_cond_wait + 1320

                        2   ...ple.CoreServices.CarbonCore 0x94682ab8 TSWaitOnConditionTimedRelative + 240

                        3   ...ple.CoreServices.CarbonCore 0x9468288c TSWaitOnSemaphoreCommon + 428

                        4   ...ple.CoreServices.CarbonCore 0x946b4924 TimerThread + 68

                        5   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 5:

                        0   libSystem.B.dylib             0x91a24d74 select$DARWIN_EXTSN + 12

                        1   com.apple.CoreFoundation      0x94383998 __CFSocketManager + 764

                         

                        Thread 6:

                        0   libSystem.B.dylib             0x919c11f8 mach_msg_trap + 8

                        1   libSystem.B.dylib             0x919c811c mach_msg + 56

                        2   com.apple.CoreFoundation      0x94378524 CFRunLoopRunSpecific + 1812

                        3   com.apple.CoreFoundation      0x94378dac CFRunLoopRun + 60

                        4   com.apple.DesktopServices     0x94b2e520 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 104

                        5   ...ple.CoreServices.CarbonCore 0x946a2428 PrivateMPEntryPoint + 76

                        6   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 7:

                        0   libSystem.B.dylib             0x919c11f8 mach_msg_trap + 8

                        1   libSystem.B.dylib             0x919c811c mach_msg + 56

                        2   com.apple.CoreFoundation      0x94378524 CFRunLoopRunSpecific + 1812

                        3   com.apple.CoreFoundation      0x94378dac CFRunLoopRun + 60

                        4   com.apple.DesktopServices     0x94b2e69c TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 176

                        5   ...ple.CoreServices.CarbonCore 0x946a2428 PrivateMPEntryPoint + 76

                        6   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 8:

                        0   libSystem.B.dylib             0x919c7c0c __semwait_signal + 12

                        1   libSystem.B.dylib             0x91a0446c _pthread_cond_wait + 1580

                        2   ...ple.CoreServices.CarbonCore 0x946a4644 TSWaitOnCondition + 132

                        3   ...ple.CoreServices.CarbonCore 0x94682a94 TSWaitOnConditionTimedRelative + 204

                        4   ...ple.CoreServices.CarbonCore 0x946a4200 MPWaitOnQueue + 272

                        5   com.apple.DesktopServices     0x94b39bf4 TNodeSyncTask::SyncTaskProc(void*) + 88

                        6   ...ple.CoreServices.CarbonCore 0x946a2428 PrivateMPEntryPoint + 76

                        7   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 9:

                        0   libSystem.B.dylib             0x919c1278 semaphore_timedwait_signal_trap + 8

                        1   libSystem.B.dylib             0x91a04368 _pthread_cond_wait + 1320

                        2   ...ple.CoreServices.CarbonCore 0x94682ab8 TSWaitOnConditionTimedRelative + 240

                        3   ...ple.CoreServices.CarbonCore 0x946a4200 MPWaitOnQueue + 272

                        4   com.apple.DesktopServices     0x94b3b8b4 TFolderSizeTask::FolderSizeTaskProc(void*) + 88

                        5   ...ple.CoreServices.CarbonCore 0x946a2428 PrivateMPEntryPoint + 76

                        6   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 10:

                        0   libSystem.B.dylib             0x919c1278 semaphore_timedwait_signal_trap + 8

                        1   libSystem.B.dylib             0x91a04368 _pthread_cond_wait + 1320

                        2   ...ple.CoreServices.CarbonCore 0x94682ab8 TSWaitOnConditionTimedRelative + 240

                        3   ...ple.CoreServices.CarbonCore 0x946a4200 MPWaitOnQueue + 272

                        4   com.apple.DesktopServices     0x94b40f68 TPropertyTask::PropertyTaskProc(void*) + 100

                        5   ...ple.CoreServices.CarbonCore 0x946a2428 PrivateMPEntryPoint + 76

                        6   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 11:

                        0   libSystem.B.dylib             0x91a02904 kevent + 12

                        1   com.apple.CoreFoundation      0x9434fb40 __monitor_file_descriptor__ + 88

                         

                        Thread 12:

                        0   libSystem.B.dylib             0x919c1278 semaphore_timedwait_signal_trap + 8

                        1   libSystem.B.dylib             0x91a04368 _pthread_cond_wait + 1320

                        2   com.apple.Foundation          0x934a8188 -[NSCondition waitUntilDate:] + 384

                        3   com.apple.Foundation          0x934a7fb4 -[NSConditionLock lockWhenCondition:beforeDate:] + 268

                        4   com.apple.AppKit              0x93b2ff2c -[NSUIHeartBeat _heartBeatThread:] + 664

                        5   com.apple.Foundation          0x9346ad6c __NSThread__main__ + 1004

                        6   libSystem.B.dylib             0x91a030c4 _pthread_start + 316

                         

                        Thread 0 crashed with PPC Thread State 32:

                          srr0: 0x919c13e8  srr1: 0x0200f030   dar: 0x00000000 dsisr: 0x42000000

                            r0: 0x00000000    r1: 0xbfffa890    r2: 0x00007436    r3: 0x00000000

                            r4: 0xcd907d24    r5: 0x00000000    r6: 0xbfffa924    r7: 0xffffffff

                            r8: 0x00000000    r9: 0x00007436   r10: 0x00000000   r11: 0x00baf954

                           r12: 0x919c13c0   r13: 0x00000000   r14: 0xa0865478   r15: 0x0003885f

                           r16: 0x00000001   r17: 0x0200101c   r18: 0x00000000   r19: 0xbfffabd0

                           r20: 0x00000000   r21: 0x00000000   r22: 0xbfffb060   r23: 0x00000000

                           r24: 0x00000000   r25: 0x00000000   r26: 0x00000000   r27: 0x0202a044

                           r28: 0x00000000   r29: 0x00000000   r30: 0x026a5360   r31: 0x00000000

                            cr: 0x24042222   xer: 0x00000004    lr: 0x005a8978   ctr: 0x919c13c0

                        vrsave: 0x00000000

                         

                        Binary Images:

                            0x1000 -   0xb4ffef +com.adobe.DigitalEditions.app 1.7.1 (9.0.1085d27) <210f25b17d5f4c4bbd45a9519beecc7a> /Applications/Adobe Digital Editions.app/Contents/MacOS/digitaleditions

                        0x152e000 -  0x1555fff  com.apple.print.PrintingCocoaPDEs 5.5.7 (237.16) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Plugins/PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs

                        0x15ff000 -  0x160bffe  com.apple.URLMount 3.1.1 (3.1.1) <a375dc81b92b6356ac29ba9128e5c3f8> /System/Library/PrivateFrameworks/URLMount.framework/URLMount

                        0x16aa000 -  0x16c6fff  GLRendererFloat ??? (???) <8aec4559b92bb6b267766fe875a849a6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/G LRendererFloat

                        0x17b9000 -  0x17c8ffe  libSimplifiedChineseConverter.dylib ??? (???) <ebd07f62ca7e5c43550b75d61c8910d6> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

                        0x17cc000 -  0x17deffd  libTraditionalChineseConverter.dylib ??? (???) <c6896409186d7ccc1634a8ef79a55e29> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

                        0x53da000 -  0x5552ffb  GLEngine ??? (???) <80f81a34d0bc3d66c860d8d97ff2b0aa> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

                        0x5584000 -  0x5842ff1  com.apple.ATIRadeon9700GLDriver 1.5.44 (5.4.4) <15f2c89ae9d6f0b479da29d6ae48db89> /System/Library/Extensions/ATIRadeon9700GLDriver.bundle/Contents/MacOS/ATIRadeon9700GLDri ver

                        0xcbf3000 -  0xcdccff7  com.apple.RawCamera.bundle 2.0.14 (436) <a6356474e30acbbcdf0040a39cffd8a3> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

                        0xf880000 -  0xf89efff  libPDFRIP.A.dylib ??? (???) <0ce4726135253f1f59e0127a37037703> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libPDFRIP.A.dylib

                        0xfa80000 -  0xfab4fff  com.apple.print.framework.Print.Private 5.5.7 (237.16) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI

                        0x8fe00000 - 0x8fe30c23  dyld 97.1 (???) <8dc1fc6c74fe1f055be16980dd45001e> /usr/lib/dyld

                        0x90003000 - 0x90368ffe  com.apple.QuartzCore 1.5.8 (1.5.8) <173de39401d774ee555d15681ba13be1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

                        0x90369000 - 0x90377fff  libz.1.dylib ??? (???) <1a70dd3594a8c5ad39d785af5da23237> /usr/lib/libz.1.dylib

                        0x90378000 - 0x90411fc3  libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib

                        0x90412000 - 0x9041affb  libCGATS.A.dylib ??? (???) <663662a606c9f468cf2bfa1c07a571d4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGATS.A.dylib

                        0x90486000 - 0x904e7fff  com.apple.CoreText 2.0.4 (???) <72b950056b8bced5bacaad5e0712fcf8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText

                        0x904e8000 - 0x905cbfff  libobjc.A.dylib ??? (???) <39035ba996e55c617e20595dcd89c063> /usr/lib/libobjc.A.dylib

                        0x905cc000 - 0x90609fff  libRIP.A.dylib ??? (???) <cc3c1062cba47e0bb189e1daa4295bde> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib

                        0x9060a000 - 0x906bafff  edu.mit.Kerberos 6.0.13 (6.0.13) <c8137653dbdf02a3f508fe8d2d744748> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

                        0x906fb000 - 0x90795ff7  com.apple.ApplicationServices.ATS 3.7 (???) <58dd60fd70b041c0e226f973cdd09617> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS

                        0x908bc000 - 0x908bfffb  com.apple.securityhi 3.0 (30817) <e50c0cac9048f8923b95797753d50b5c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI

                        0x908f2000 - 0x90911fff  libresolv.9.dylib ??? (???) <8c370b0ab8184a37e84131a444a0f696> /usr/lib/libresolv.9.dylib

                        0x90912000 - 0x90eccfff  libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib

                        0x90f10000 - 0x90f10ffb  com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer

                        0x91020000 - 0x91033fff  com.apple.LangAnalysis 1.6.4 (1.6.4) <f12db38b92cbf96b024206698434d14d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

                        0x91034000 - 0x9111dfff  libxml2.2.dylib ??? (???) <7cc57575eb274a961f0eea2b8b60f84d> /usr/lib/libxml2.2.dylib

                        0x9111e000 - 0x91125fff  com.apple.CommonPanels 1.2.4 (85) <0d1256175c5512c911ede094d767acfe> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels

                        0x9118b000 - 0x911a5ffb  com.apple.CoreVideo 1.6.0 (20.0) <a380c89335371ca9b4b116841a8279d2> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

                        0x911a6000 - 0x9123cfff  com.apple.LaunchServices 290.3 (290.6) <57952c8c122a5b7fcf54b6cefe8cb4c8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

                        0x91321000 - 0x9133cffb  libPng.dylib ??? (???) <248297ff5b022c274d5dcfa0de3b37b2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib

                        0x9133d000 - 0x913c2fff  libsqlite3.0.dylib ??? (???) <c7ac09d5d803e12b655e41a992ed10c0> /usr/lib/libsqlite3.0.dylib

                        0x913c3000 - 0x9148bffb  com.apple.CoreData 100.2 (186.1) <5d07b92ad44a960292be6c1ff89fa807> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

                        0x9148c000 - 0x9149cfff  libsasl2.2.dylib ??? (???) <b83efbe4f0008d4632efc47e1f87dde6> /usr/lib/libsasl2.2.dylib

                        0x9149d000 - 0x914c6ffb  com.apple.shortcut 1.0.1 (1.0) <2d585ff6d2228a19705d304548a1e0df> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

                        0x9152d000 - 0x9152dfff  com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

                        0x915e5000 - 0x915e5fff  com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

                        0x915e6000 - 0x915e7fff  libffi.dylib ??? (???) <11b77dbce4aa0f0b66d40014230abd1d> /usr/lib/libffi.dylib

                        0x915e8000 - 0x915ecffe  libGIF.dylib ??? (???) <491b205a6b8bb0c0c6ee6aaeea19a671> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib

                        0x9163d000 - 0x9196fffb  com.apple.QuickTime 7.6.2 (1327) <f21b11980495fa789c8c7d6696db559a> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

                        0x91976000 - 0x91996ff7  libJPEG.dylib ??? (???) <f92878fdf02ffb1474b8bc60c47bb72d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib

                        0x91997000 - 0x919bffff  libxslt.1.dylib ??? (???) <a628a1484428ce3c87c56cf663faeb54> /usr/lib/libxslt.1.dylib

                        0x919c0000 - 0x91b60ff3  libSystem.B.dylib ??? (???) <9f5a942d2b2795adb9a42ef04f018f8a> /usr/lib/libSystem.B.dylib

                        0x91b61000 - 0x91b74ffb  com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <5b27baaca82de45b30cab68779279d8c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis

                        0x91b75000 - 0x91b8cffb  com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture

                        0x91bf8000 - 0x91c06ff3  com.apple.opengl 1.5.10 (1.5.10) <f90db7f5e4a5144afd040236f8343280> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

                        0x91c07000 - 0x91c12fff  com.apple.speech.recognition.framework 3.7.24 (3.7.24) <ae3dc890a43a9269388301f6b59d3091> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition

                        0x91c5a000 - 0x91c65ff9  com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData

                        0x91c66000 - 0x921e2fff  com.apple.CoreGraphics 1.409.3 (???) <a8198d7b28607148bd0fcececb6d3fb2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics

                        0x921e3000 - 0x921ebfff  libbsm.dylib ??? (???) <c1fca3cbe3b1c21e9b31bc89b920f34c> /usr/lib/libbsm.dylib

                        0x921ec000 - 0x922bffff  com.apple.CoreServices.OSServices 227 (227) <6d3831bbc428821df04fba738367ce23> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices

                        0x922c0000 - 0x924a9ffb  com.apple.security 5.0.5 (36371) <22333e44e3ce637a1e5db36af79b4bb2> /System/Library/Frameworks/Security.framework/Versions/A/Security

                        0x92513000 - 0x92570ffb  com.apple.HIServices 1.7.0 (???) <5f468086ca01158e12cd07f829132edf> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

                        0x92571000 - 0x925aafff  com.apple.SystemConfiguration 1.9.2 (1.9.2) <22e7a58ae6fe75d9dfd8e2e66d7dfb78> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

                        0x925ab000 - 0x92633fff  com.apple.ink.framework 101.3 (86) <66a99ad6bc695390a66dd24789e23dcc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

                        0x92679000 - 0x9267aff8  com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

                        0x92698000 - 0x926b3ff3  com.apple.DirectoryService.Framework 3.5.6 (3.5.6) <e2bdc69da3439cb5e88e8f3154ecbc22> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService

                        0x9288f000 - 0x92891ffd  libRadiance.dylib ??? (???) <34cc3c24f4be3a4372275400b6e05b85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib

                        0x92892000 - 0x928e1fff  libGLImage.dylib ??? (???) <69eba6e64ea12c7392286db4f29d7a1d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

                        0x929b2000 - 0x929e7fff  com.apple.AE 402.3 (402.3) <6a6f752bba2d537eb8590e1cec01ac9a> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

                        0x929f3000 - 0x92b5fff9  com.apple.AddressBook.framework 4.1.2 (700) <c1e832e1332491f4e3cf379c48375cad> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

                        0x92b60000 - 0x92c74ffa  com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

                        0x92c79000 - 0x92c79ff8  com.apple.Cocoa 6.5 (???) <e9a4f1c636d00893db0494c4040176ba> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

                        0x92cc1000 - 0x92cf6ffb  com.apple.LDAPFramework 1.4.5 (110) <24eb76a3438e9aed39ea9a8677702bc0> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

                        0x92cf7000 - 0x92d59ffb  com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering

                        0x92d5a000 - 0x92d69fff  com.apple.DSObjCWrappers.Framework 1.3 (1.3) <fa21a845d30d5f2af7ec6011e4045827> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers

                        0x92d6a000 - 0x92e39fff  com.apple.ColorSync 4.5.1 (4.5.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

                        0x92e3a000 - 0x93163fe7  libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

                        0x93164000 - 0x931f9fff  com.apple.framework.IOKit 1.5.2 (???) <818d83c184ae66ab8006e87745e47634> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

                        0x93348000 - 0x93379fff  com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

                        0x9337a000 - 0x933e1ffb  libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib

                        0x933e2000 - 0x93423ffb  libTIFF.dylib ??? (???) <4c1422124af245485d6ceee207f4d735> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib

                        0x93424000 - 0x9344fff7  libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib

                        0x93450000 - 0x93460ffb  com.apple.agl 3.0.9 (AGL-3.0.9) <056d952943aac260426645ce6a24eb9e> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

                        0x93461000 - 0x936a7ffb  com.apple.Foundation 6.5.8 (677.24) <a3c4074556d166bd7aae61caefcf0eaa> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

                        0x936a8000 - 0x936d2ff7  libssl.0.9.7.dylib ??? (???) <4892f43ea37764d3121fa7346b601d77> /usr/lib/libssl.0.9.7.dylib

                        0x936d9000 - 0x93728fff  com.apple.Metadata 10.5.2 (398.25) <fdad4bda89efd0e2e9ca37493e10ca4c> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

                        0x93729000 - 0x93748fff  com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib

                        0x938f0000 - 0x938f7ffb  com.apple.print.framework.Print 218.0.3 (220.2) <48f5dd2ce80e9f7c8e3be2acbca8584f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

                        0x938f8000 - 0x938fdff6  libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib

                        0x938fe000 - 0x9390aff3  com.apple.audio.SoundManager 3.9.2 (3.9.2) <79588842bcaf6c747a95b2120304397a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound

                        0x9390b000 - 0x939bbffc  com.apple.CFNetwork 438.10 (438.12) <19723c3ade18013d4a3936677c8ae5d7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork

                        0x939c8000 - 0x939c8ffa  com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

                        0x939e8000 - 0x93a98fff  com.apple.QD 3.11.56 (???) <3afac2b8eb501201f91672a32c4ecf99> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

                        0x93a99000 - 0x9420efff  com.apple.AppKit 6.5.7 (949.46) <7245a9e89b06054cb09165fc13a243a6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

                        0x9420f000 - 0x94256fff  com.apple.NavigationServices 3.5.2 (163) <d28660870dff1cd46d7ea7d40271340f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices

                        0x9425d000 - 0x942dffff  com.apple.print.framework.PrintCore 5.5.4 (245.6) <9e01c05323b526bfc4d8f28940c373c2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore

                        0x942e0000 - 0x94307fff  libcups.2.dylib ??? (???) <6c120b589d8408db134b515bb78c7da7> /usr/lib/libcups.2.dylib

                        0x9430f000 - 0x94434ffb  com.apple.CoreFoundation 6.5.6 (476.18) <d537b892a52b26cda30f2498c72706c2> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

                        0x945ef000 - 0x945f2fff  com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help

                        0x945f3000 - 0x94649fff  libGLU.dylib ??? (???) <4307c8f9f09bca8afc78fa089c3f074e> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

                        0x9464a000 - 0x94657fff  libCSync.A.dylib ??? (???) <a207b2a10974a5d7949ce7e3f11bc33e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib

                        0x94659000 - 0x9495bffb  com.apple.CoreServices.CarbonCore 786.11 (786.13) <4f774fc0cc65f3198f01a960791c7049> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore

                        0x94b2d000 - 0x94bbcffb  com.apple.DesktopServices 1.4.8 (1.4.8) <a944437f1e80c1e9820ba29b5ecbe373> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

                        0x94bbd000 - 0x94bd9ffb  com.apple.openscripting 1.2.8 (???) <eb961ce3c1b1e564c2eefe3682ee0555> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting

                        0x952bd000 - 0x952d5ffb  com.apple.DictionaryServices 1.0.0 (1.0.0) <fe37191e732eeb66189185cd000a210b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices

                        0x952d6000 - 0x9535effb  com.apple.audio.CoreAudio 3.1.2 (3.1.2) <356849fe490866c267b645c9a370dc1b> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

                        0x95417000 - 0x9541dffb  com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

                        0x9541e000 - 0x9541efff  com.apple.Carbon 136 (136) <6a6a209ec9179368db7ead8382b8ee63> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

                        0x9541f000 - 0x9584dffe  libGLProgrammability.dylib ??? (???) <79e91a3ef8d13e2d1eaca2a38d5575bb> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib

                        0x9584e000 - 0x958d8fff  libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib

                        0x958d9000 - 0x958f8fff  com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

                        0x958f9000 - 0x95c32feb  com.apple.HIToolbox 1.5.5 (???) <71e35d5630fdc32c7b69be9257f0ba49> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox

                        0x95c33000 - 0x95d7bff3  libicucore.A.dylib ??? (???) <1a5d78e761b90a7338acd37111eacd11> /usr/lib/libicucore.A.dylib

                        0x95d7c000 - 0x95d87ffb  libgcc_s.1.dylib ??? (???) <ea47fd375407f162c76d14d64ba246cd> /usr/lib/libgcc_s.1.dylib

                        0x9606b000 - 0x96098fff  libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

                        0x96099000 - 0x961e3ffb  com.apple.ImageIO.framework 2.0.4 (2.0.4) <cbe744146e1f0e77cca0edce92bea0f7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO

                        0x961e4000 - 0x9632bffb  com.apple.audio.toolbox.AudioToolbox 1.5.2 (1.5.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

                        0x9632c000 - 0x96335fff  com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

                        0x96336000 - 0x963f0fff  libcrypto.0.9.7.dylib ??? (???) <d0c8f3918053b8cb84c43e5fb40fa066> /usr/lib/libcrypto.0.9.7.dylib

                        0x963f1000 - 0x9646cfff  com.apple.SearchKit 1.2.1 (1.2.1) <23c2c93a7ec832505d5c7b67fee89a6d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit

                        0xba900000 - 0xba917ffe  libJapaneseConverter.dylib ??? (???) <dc8f48ea3439e971b6ec6b51c5b7160a> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

                        0xbab00000 - 0xbab21ffc  libKoreanConverter.dylib ??? (???) <3516a913c9651dc5d3cbef3e1704b50f> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

                        0xfffec000 - 0xfffeffff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib

                        0xffff8000 - 0xffff9703  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

                         

                        • 9. Re: digital edition crashes when i try to print
                          (JohnB) Level 1

                          Many of the comments refer to British Library documents. My original posting also related to a BL document. I have emailed both the BL (no reply) and my local library, whose reply included the following:

                          ADOBE READER VERSION 6 IS REQUIRED
                          To open the document you will need to have Adobe Reader version 6 or above set
                          up with the Digital Rights Management function activated. (If you have version
                          6.01 or above this will be done automatically).

                           

                          I am unable to check whether this sorts the problem since the BL stuff I have is past its expiry date. Any comments?

                          • 10. Re: digital edition crashes when i try to print
                            roger@essex.ac.uk

                            Greetings!

                            Actually several of our PhD researchers in the Department have had the same problem.

                            Mainly on Mac's sofar, all updated with the latest version of ADE 1.7.1, which incidentally you have not much choice of as you are presented with the upgrade window before you can proceed.

                            We have down loaded the files successfully, but each machine crashes when we try to print. There are no other issues with the machine for any other program. We are just about to try it on a PC, but we have seen posts with similar results for PC's.

                            This will affect the whole Department and Adobe's reputation for providing usable and reliable software, please help!

                            Roger, Chief Tech, Psychology, Essex

                            • 11. Re: digital edition crashes when i try to print
                              jmt_dh1

                              I was just composing a question about this when I noticed that this has already come up here... nearly two months ago.

                               

                              It has worked fine for me in the past (Mac OS X 10.5, intel) when receiving documents from the british library, but now following upgrade to ADE 1.7.1 I see crashes on OS X 10.5.7 whenever I attempt to print... even for the standard british library test document.

                               

                              WTF are Adobe playing at? Has anybody found a workaround for this? I understand that bugs come up in software, but I am now somewhat astounded that this issue was reported 2 months ago without any response from Adobe.

                              • 12. Re: digital edition crashes when i try to print
                                David Sorfa

                                Just download ADE and an article delivered by the British Library... constant crash on print (OSX 10.5.7). Have alerted BL to this problem - awaiting reply.

                                • 13. Re: digital edition crashes when i try to print
                                  jmt_dh1 Level 1

                                  The BL have been very helpful to me, and have emailed me (un-DRM'd) TIFF files for the two documents I had requested from them.

                                  • 14. Re: digital edition crashes when i try to print
                                    LDale1 Level 1

                                    This is obviously not a BL problem but an incompatibility between ADE and Macs which Adobe need to address.Do they check these forums?

                                    • 15. Re: digital edition crashes when i try to print
                                      Ric Wright

                                      We are not seeing this, though we have tried to reproduce it.  Does this happen with any document or specific ones?  What type of printer are you printing to?  We would love to fix this, but we have to be able have it happen to find the problem.

                                       

                                      Can you please log a support case?  Go to the support site (http://www.adobe.com/support/digitaleditions), then click on “submit a web case” in the nav bar.

                                       

                                      Thanks,

                                      Ric Wright

                                      Digital Publishing Group

                                      • 16. Re: digital edition crashes when i try to print
                                        jmt_dh1 Level 1

                                        Hi Ric,

                                         

                                        I have opened case 0181048830 on this issue. If Adobe are serious about addressing this issue, I would have thought the most effective way is to discuss directly with the British Library as they appear to be aware of the problem - it certainly didn't sound like I was the first who had reported it to them!

                                         

                                         

                                        >  Does this happen with any document or specific ones?

                                        As I stated, this happens with any British Library document I receive. including their standard test document which is freely available here:

                                        http://direct.bl.uk/bld/Faq.do

                                         

                                        In my case the printer is a LaserJet 4300, but as I say the crash occurs with print preview as well, which makes me think it's not a specific printer issue. No weirdness about my system as far as I am aware (just factory-installed printer drivers etc).

                                         

                                         

                                        If you do need specific debugging information from my machine then do get in touch - I am experienced with all Apple's debugging tools, but am of course limited by the lack of symbolic information etc in the standard install of ADE.

                                        • 17. Re: digital edition crashes when i try to print
                                          russwest Level 1

                                          Hello Ric,

                                           

                                           

                                           

                                          I too reported a case with Adobe. Case opened on May 11, 2009, Case #0180928484.  Running on Windows Vista, printing on Epson Stylus C62 printer.  (a very common printer)  Adobe has since closed this case without offering any real help whatsoever. 

                                           

                                           

                                           


                                          Adobe Digital Editions is the only program on any of my five computers that causes this crash when trying to print.  It crashes every time I try to print whether a whole document or even a couple of pages - even when I have print rights on the document. 

                                           


                                          I purchased my digital edition book from McGraw Hill Publishers entitled Communicating Effecctively, by Saundra Hybels, Richard L Weaver II.   I doubt it is a problem with the book since the British Library seems to have the same issue with Digital Editions.

                                           

                                           

                                           


                                          I agree with the poster (jmt_dh1) above that Adobe should work with the British Library if they have a sincere desire to resolve the issue.  They have a large customer base depending on this, and probably have a large sample of different e-texts to work with in solving the problem. 

                                           

                                           

                                           


                                          You might also try working with McGraw Hill Publishers e-bookstore
                                          http://www.mhprofessional.com/getpage.php?c=ebookstore2.php since I'm sure their customers have encountered the same problem.  I finally got so frustrated after trying for two weeks, that I demanded my money back from them since the book would not print as advertised. 

                                           

                                           


                                          I have also removed Digital Editions from my computer as I would any unworthy software that malfunctions and causes crashes. 

                                           

                                           

                                          ~~

                                          Russ

                                          • 18. Re: digital edition crashes when i try to print
                                            Egor Chibisov Level 1

                                            Hello,

                                             

                                            As Ric mentioned, we are unable to reproduce this issue here in Adobe. We need to reproduce the issue in order to fix it.

                                             

                                            So far we got only one crash report. It would be great to have more crash reports.

                                             

                                            Also, in addition to crash reports, would you please mention following information:
                                              1 What is your system locale (I mean: US English, French, Russian… etc).
                                              2 What permissions do you have on the PC where crash happens: do you have full or limited administrative rights?
                                              3 What exactly printer was used (Made and Model).
                                              4 If it was local or network printer?
                                              5 What resolution used when crashed (if known).
                                              6 Do you have/use any special printing settings/utilities?
                                              7 Would be great to hear your OS/PC details.
                                              8 If possible, please mention what book from what distributor you tried to print.

                                             

                                             

                                            Thanks,

                                            Egor Chibisov
                                            Digital Publishing Group 

                                            • 19. Re: digital edition crashes when i try to print
                                              jmt_dh1 Level 1

                                              As per bug report:

                                               

                                               

                                              1 What is your system locale (I mean: US English, French, Russian… etc).

                                              International english


                                                2 What permissions do you have on the PC where crash happens: do you have full or limited administrative rights?

                                              Full


                                                3 What exactly printer was used (Made and Model).

                                              HP Laserjet 4300 OR NONE AT ALL. I have reproduced this on my home machine which has never been connected to a printer in its life. The print dialog reads "no printer selected" and it crashes when I hit "preview", which suggests to me that the printer type is not the issue.


                                                4 If it was local or network printer?

                                              LJ was a network printer


                                                5 What resolution used when crashed (if known).

                                              Unknown


                                                6 Do you have/use any special printing settings/utilities?

                                              No.


                                                7 Would be great to hear your OS/PC details.

                                              Seen on OS X 10.5.7 and 10.4.11


                                                8 If possible, please mention what book from what distributor you tried to print.

                                              Various british library documents including

                                              C. Liang and Y. T. Lo, Radio Science (1967) vol 2 p1481--1495

                                              Publicly-available test document causes the crash, available from here:

                                              http://direct.bl.uk/bld/Faq.do

                                              • 20. Re: digital edition crashes when i try to print
                                                Egor Chibisov Level 1

                                                Thanks!

                                                Another questions/possibilities, that come up recently:

                                                - how much memory your system has?

                                                - if the error come up immediately after the click on the Print/Preview button, or the system works for some time, and eventually shows the error?

                                                • 21. Re: digital edition crashes when i try to print
                                                  mfluch

                                                  I have the same problem with the British Library Test document. Digital Editions crashes very shortly after pressing the Print button on the print dialog.

                                                   

                                                  System configuration:

                                                   

                                                  Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB
                                                  Graphics: kHW_ATIr600M76Item, ATI,RadeonHD2600, spdisplays_pcie_device, 256 MB
                                                  Memory Module: global_name
                                                  AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.38.35)
                                                  Bluetooth: Version 2.1.6f8, 2 service, 1 devices, 1 incoming serial ports
                                                  Network Service: Ethernet, Ethernet, en0
                                                  Network Service: AirPort, AirPort, en1
                                                  Serial ATA Device: WDC WD3200AAJS-40RYA0, 298.09 GB
                                                  Parallel ATA Device: MATSHITADVD-R   UJ-85J
                                                  USB Device: Built-in iSight, (null) mA
                                                  USB Device: Bluetooth USB Host Controller, (null) mA
                                                  USB Device: IR Receiver, (null) mA
                                                  FireWire Device: d2 Quadra (button), LaCie, 800mbit_speed

                                                   

                                                  Partial quote from the "Problem Details" page from the crash report:


                                                  Process:         digitaleditions [1947]
                                                  Path:            /Applications/Adobe Digital Editions.app/Contents/MacOS/digitaleditions
                                                  Identifier:      com.adobe.DigitalEditions.app
                                                  Version:         1.7.1 (9.0.1085d27)
                                                  Code Type:       X86 (Native)
                                                  Parent Process:  launchd [259]

                                                   

                                                  [...]

                                                   

                                                  Date/Time:       2009-08-04 14:41:04.664 +0100
                                                  OS Version:      Mac OS X 10.5.7 (9J61)
                                                  Report Version:  6
                                                  Anonymous UUID:  9147D4A0-BCE8-4BB0-97F5-85DCBF3F56AB

                                                   

                                                  Exception Type:  EXC_BAD_ACCESS (SIGBUS)
                                                  Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
                                                  Crashed Thread:  0

                                                   

                                                  Thread 0 Crashed:
                                                  0   libSystem.B.dylib                 0xffff1090 __memset_pattern + 144 (cpu_capabilities.h:248)
                                                  1   com.adobe.DigitalEditions.app     0x00462295 0x1000 + 4592277
                                                  2   com.adobe.DigitalEditions.app     0x00394715 0x1000 + 3749653
                                                  3   com.adobe.DigitalEditions.app     0x0038eb9b 0x1000 + 3726235
                                                  4   com.adobe.DigitalEditions.app     0x000ab83d 0x1000 + 698429
                                                  5   com.adobe.DigitalEditions.app     0x000a9fe2 0x1000 + 692194
                                                  6   com.adobe.DigitalEditions.app     0x000ababf 0x1000 + 699071
                                                  7   com.adobe.DigitalEditions.app     0x0022aa0f 0x1000 + 2267663
                                                  8   com.adobe.DigitalEditions.app     0x0036c282 0x1000 + 3584642
                                                  9   com.apple.CoreFoundation          0x97302ac5 CFRunLoopRunSpecific + 4469
                                                  10  com.apple.CoreFoundation          0x97302c78 CFRunLoopRunInMode + 88
                                                  11  com.apple.HIToolbox               0x9694628c RunCurrentEventLoopInMode + 283
                                                  12  com.apple.HIToolbox               0x969460a5 ReceiveNextEventCommon + 374
                                                  13  com.apple.HIToolbox               0x969a4b36 _AcquireNextEvent + 58
                                                  14  com.apple.HIToolbox               0x969a3293 RunApplicationEventLoop + 207
                                                  15  com.adobe.DigitalEditions.app     0x003856d2 0x1000 + 3688146

                                                  [etc.]

                                                   

                                                  I hope this helps!

                                                   

                                                  - Martin

                                                   

                                                   

                                                   

                                                  • 22. Re: digital edition crashes when i try to print (still under 10.6)
                                                    mfluch Level 1

                                                    I just upgraded to Snow Leopard a few days ago. The problem still persists, see attached crash report.

                                                     

                                                    - Martin

                                                    • 23. Re: digital edition crashes when i try to print (still under 10.6)
                                                      Matthew Cowan

                                                      I've got exactly the same problem.

                                                       

                                                      Anyone got an answer?

                                                      • 24. Re: digital edition crashes when i try to print (still under 10.6)
                                                        jmt_dh1 Level 1

                                                        I get occasional emails from Adobe assuring me that they are apparently working on a fix, but have not had any solution suggested. If your problem is with stuff from the British Library then just email Customer-Services@bl.uk explaining you can't print because of a bug in ADE, and they will send you a TIFF version.

                                                        • 25. Re: digital edition crashes when i try to print
                                                          pda_uk

                                                          Same problem as everyone else has reported on this item. Download a paper from British Lib to Adobe Digital Editions (on Mac) - can't print.

                                                           

                                                          Mac OS X 10.5.8

                                                           

                                                          HP laserjet 2840

                                                           

                                                          (Also doesn't work if you set the printer to Adobe PDF 9.0 driver that is built in (i.e. not a manufacturer's printer driver).

                                                           

                                                          Paul

                                                          • 26. Re: digital edition crashes when i try to print
                                                            Matthew Cowan Level 1

                                                            Thanks, I guess that I'll stick to ordering paper copies.

                                                             

                                                            Or get a PC................on second thoughts, paper copies aren't that bad!

                                                            • 27. Re: digital edition crashes when i try to print
                                                              Ric Wright Level 1

                                                              Folks,

                                                               

                                                              We are very sorry about this, but we are almost as frustrated as you.  We (and British Library) have tried and tried and we CANNOT get this to happen to us.  We completely believe you are seeing this, but unfortunately for you and ourselves, it has proved impossible for us to reproduce.  And unless we can reproduce it, we can't figure out how to fix it.

                                                               

                                                              The technical info is as follows:  We have gotten a couple of stack traces from users getting this problem, but the stack traces tell us the crash occurs in different place each time and in routines that have nothing to do with printing.  The conclusion of this is that it it most likely what we call a "rogue" pointer.  There is some place in memory that either does not get initialized properly or under some conditions, gets over-written - most likely the former.  We ARE continuing to look at this, but without a reproducible case it is very hard to track.  All we can do it look at the code to see if we can see an error.  So far, no luck but we are continuing to try.  Believe me, we would love to fix this.  Primarily for your sake, but also our own.

                                                               

                                                              Thanks,

                                                              Ric Wright

                                                              DIgital Publishing Group

                                                              • 28. Re: digital edition crashes when i try to print
                                                                jmt_dh1 Level 1

                                                                Thanks for your reply Ric. Do you know if anybody at Adobe has tried running ADE under the 'valgrind' tool? I ask because when I tried that just now it stopped bothering to report any further errors after the 1000th write to unallocated memory... and that was just during the app startup phase! Other apps I've run under valgrind report no errors.

                                                                 

                                                                As a colleague put it, it looks like rather than searching for a needle in a haystack you're searching for one in a big stack of other needles...

                                                                 

                                                                If you are not able to reproduce these errors reported by valgrind then I'd be happy to run a version with debug symbols for you, or something, but I suspect that you will be able to reproduce these error reports (and it's just that the bugs don't happen to have any fatal side effects on your system...)

                                                                • 29. Re: digital edition crashes when i try to print
                                                                  tobytobytobytoby

                                                                  Another user here experiencing exactly the same problem. I am relieved that I have found this thread, which at least lets me know I am far from the only person with this issue. However, having spent the past couple of hours fiddling around trying to print repeatedly and then authorising over to a PC (apparently this blocks printing under DRM) I am extremely frustrated at having wasted so much time. As with other users, this is with a BL article.

                                                                   

                                                                  The fault is repeatable every time. I suspect that many more users are affected than have chosen to post on this forum. This seems as if it has become a critical issue that needs to be addressed as soon as possible. Given that there appears to be no fix in the pipeline - or even the means by which to produce a fix, given that the developers can't pin the bug down - I will have to advise colleagues not to use SED from the BL until this is resolved.

                                                                  • 30. Re: digital edition crashes when i try to print
                                                                    Jim Lester Level 4

                                                                    I was finally able to reproduce this problem so that I could track it down.  It is a bug in ADE that was uncovered because of the specific permissions settings used by the British Library (I'd really like to thank the BL folks for their help in providing test documents for me).

                                                                    • The crash in ADE  with the current documents will be fixed in the next version of ADE, for which I have no information to share about the release date.
                                                                    • This will also be more immediately solved by the British Library changing the permissions that they use in issuing new files.

                                                                      If you are having problems with specific files, I would suggest working with the British Library to get a new copy of the file with the new permissions.

                                                                     

                                                                    If you have files that are exhibiting this problem that did not come from the British Library, please let us know so that we can work with the ACS4 operator in question to fix the problem.

                                                                    • 31. Re: digital edition crashes when i try to print
                                                                      russwest Level 1

                                                                      That's great that you found the problem Jim. 

                                                                       

                                                                      I also know that the publisher, McGraw Hill Higher Education / Primis, is having this issue.  I purchased the book from them;  Communicating Effectively, 9th Edition.  It had the same problem on a Windows Platform.  I am assuming possibly on Mac as well.  I wound up getting my money back for the book because they could not solve the problem either. 

                                                                       

                                                                      You may want to inform the publisher McGraw Hill Higher Education / Primis that there is a solution.  I'm sure they would be glad to hear it. 

                                                                      • 32. Re: digital edition crashes when i try to print
                                                                        Jim Lester Level 4

                                                                        Thanks for the information Russ.  We'll make sure to share the problem and resolution with McGraw Hill (to see if you had a same or different problem).

                                                                        • 33. Re: digital edition crashes when i try to print
                                                                          Sozzled Level 1

                                                                          Thanks Jim,

                                                                           

                                                                          New permission settings are now being applied by the British Library to all Digital Editions format (ACS4) documents distributed after 6pm, 22nd September 2009.  The test document (http://sed.bl.uk/DigitalEditionsFreeLink) includes these new settings for you to try first.  Please contact customer services with any queries or problems.