31 Replies Latest reply: Apr 26, 2011 11:12 AM by daplus2 RSS

    PProheadless.exe

    cliff3939 Community Member

      Hello,

      first post here.  I'm running Adobe Production Suite CS4, v. 4.01.

      System specs.: Asus P6t Deluxe v2, i7 processor, 12 gb ram, matrox rt.x2, 4 internal sata drives at 250 gb each, 2 tb raid 0 for video.  Window Vista Ultimate 64 bit.

       

      I'm also encountering this same issue on a seperate computer:

      specs.: Asus P5E3 Deluxe, 8 GB ram, quad core processor at 2.67 mghz, 4 internal sata drives, 1 tb raid 0 for video.  Windows Vista Ultimate 64 bit.  Again, running Adobe CS4 Production Premium.

       

      The issue: from Premiere Pro export uncompressed avi through Adobe Media Encoder, 30fps, progressive.  The timeline contains simple lower thirds and an avi.  Media Encoder will begin the coding process and about 1/4 of the way through the timeline this error will appear:  "PProheadless.exe has stopped working."  I have already searched this forum concerning this issue and did find one entry that stated a resolution ... Edit>Preferences>General, and then check "optimize the render=memory."  This did not resolve the issue.  I also have Windows Vista running fast with the bare essentials and have virtual memory set for efficient operation.  Anyway, it would seem with 12 GB of ram that Media Encoder would have enough to work with.  I have used CS4 for several months and at first the PProheadless.exe never appeared.  I'm scratching my head as to why now.

       

      Is anyone else encountering this issue with AME?  Suggestions would be greatly appreciated.

       

      thanks,

      Cliff

        • 1. Re: PProheadless.exe
          fuaho Community Member

          Are you outputting uncompressed as UYVY? not 210

           

          Can you get the timeline into After Effects and use Composition\Export\Make Movie?

           

          AME has many problems with anything that is not DV. You don't state what your sequence settings are? Have you recently changed something?

           

          Good start, but a little more info would be useful.

          • 2. Re: PProheadless.exe
            cliff3939 Community Member

            Thank you for your reply.  Concerning media encoder it doesn't matter what format I attempt to use.  I'm still getting the PProheadless error.

             

            The original footage was shot as P2 media, though in standard definition.  The paremeters in the Panasonic AG-HPX170P was 16:9 (or squeeze mode), standard definition, as DV.

             

            I attempted to bring the timeline into After Effects yet AE is not reading the lower thirds in the file.  Scrolling through the timeline in AE the screen will simply turn black everywhere a lower third is present.

             

            I even attempted to bring the timeline into Encore, via dynamic link,  which was successful, yet the encoding through Encore (mpeg2 for DVD) will freeze Encore and Premiere halfway through the timeline.  Encoding merely stops as well.

             

            Perhaps the P2 files are a problem, yet they shouldn't be per Adobe's advertisement.   I can export to tape with no problems.  Very strange and very frustrating.

             

            Your response is appreciated.  What else am I missing?

             

            Cliff

            • 3. Re: PProheadless.exe
              cliff3939 Community Member

              I stand corrected.  The original footage in the p2 format was shot as DVCPRO.

               

              thanks again,

              Cliff

              • 4. Re: PProheadless.exe
                joshtownsend Community Member

                cliff3939 wrote:

                 

                The timeline contains simple lower thirds and an avi.

                If you shot SD DVCPRO on P2 then there shouldn't be an .avi file. You sure it's not an MXF file? What were your sequence settings?

                 

                It's not a P2 problem. I've editied a feature and bunch of other stuff shot in every frame rate using P2 files. Never had a problem like that before.

                • 5. Re: PProheadless.exe
                  cliff3939 Community Member

                  Again, my apologies.  The file is a mxf file, not avi as I previously stated.

                  • 6. Re: PProheadless.exe
                    cliff3939 Community Member

                    The sequence settings are Matrox-SD, 720x486, NTSC, widescreen.

                    • 7. Re: PProheadless.exe
                      joshtownsend Community Member

                      Did you try plain 'ole DV-NTSC for your sequence settings?

                      • 8. Re: PProheadless.exe
                        cliff3939 Community Member

                        I created a new sequence within the project and even went outside the Matrox settings to set-up as you say "plain 'ol DV NTSC" and got the same results.

                        • 9. Re: PProheadless.exe
                          cliff3939 Community Member

                          As I checked another post concerning this same problem I too have noticed that AME is running up the ram.  Naturally when the ram runs out the PProheadless.exe appears and coding stops.  Why is AME running up the ram?  Adobe, can you address this please.  This is occuring on two machines running Windows Vista Ultimate 64 bit.

                          • 10. Re: PProheadless.exe
                            cliff3939 Community Member

                            OK folks, I was able to contact Adobe technical support on this issue and they have at least for now have solved my problem.  I also need to say that I'm not a computer engineer so any explanation as to why this works is beyond me.  Technical support suggested that PProheadless is working with too many core processors.  Since the i7 as has 4 physical cores and designed to multi-thread to 8 cores technical support suggested reducing the number of cores that PProheadless is working with.  In this case the magic number is 2 cores.  Hopefully adobe tech support will appear to clarify and perhaps verify this.  Below is the process by which to accomplish this:

                             

                            Set-up AME to encode as you normally do.  When parameters are set and AME has loaded the file, before starting the queue bring up Task Manager in Windows Vista.  Under the tab Processes find the PProheadless process, right click and find the setting "set affinity."  Once you click "set affinity" another box will pop up with all processors clicked, i.e., CPU 0 through CPU 7 (8 cores).  Uncheck CPU 2 through 8.  Then start the queue.  AME is a bit slower but it does make it through the code without the PProheadless appears.

                             

                            Thanks to adobe tech support and to forum members who looked at  this issue last night.

                             

                            regards,

                            Cliff Williams

                            • 11. Re: PProheadless.exe
                              the_wine_snob Community Member

                              Cliff,

                               

                              Thanks for reporting the workaround.

                               

                              Unfortunately, the Adobe presence in this forum is only at the upper right of the page - they provide the server and the forum software. We're just users, like you.

                               

                              Glad that you got a fix and trust me, it will help someone else in the future.

                               

                              Hunt

                              • 12. Re: PProheadless.exe
                                cliff3939 Community Member

                                True concerning the adobe presence here.  Tech support did hold my hand on this for about an hour.  We tested 4 cores then dropped it to 2 and the support guy did stay on the phone until there was success.

                                 

                                What's really scary about this is that according to the tech guy the PProheadless error is really sporadic ... it can appear and disappear on a whim.  The error also appears on another machine here running Vista 64 bit on a quad core ...  strange.

                                 

                                The fix works for me now and at least I can now move forward.  I would also assume that the "core fix" would work with folks exporting Premiere sequences to Encore and thus having freezes in the coding process as well.

                                 

                                Cliff

                                • 13. Re: PProheadless.exe
                                  joshtownsend Community Member

                                  Great info...thanks man. I don't understand why they didn't set up AME like they did with After Effect's renderer. In AE you can pick the number of cores to use, how much Ram to give them, how much to leave to other programs, ect.

                                   

                                  The options were there even there for CS3.....makes no sense. That said AME has been working great for me lately, but AE's renderer is better because you can tweak it so you can keep working on other projects.

                                  • 14. Re: PProheadless.exe
                                    expecial

                                    The reason for this error is having a hi-res JPEG image in the timeline set to be animated in the Motion "Position/Scale" effects panel. It seems that Premiere Pro CS4 has a bug when it comes to having a hi-res JPEG image streched along the timeline longer than 10 seconds in length.

                                    • 15. Re: PProheadless.exe
                                      cliff3939 Community Member

                                      Sorry, that may be case in some issues concerning PProheadless, but in the occasions that I have this ugly message appear there were no high resolution jpegs invovled.  When I do use still photos or jpegs in Premeire, I always reduce the stills/jpegs in Photoshop to video resolutions before importing into Premiere.  But again there were no stills involved in the timeline when PProheadless.exe appeared.

                                       

                                      Regards.

                                      • 16. Re: PProheadless.exe
                                        ericdugard

                                        Dear all,



                                        I have read very carefully this thread (and a few others), I have tried the solution described ... but nothing seems to work and EMA still crash, won't encode and I get the "PProHeadless.exe has caused an error ..." message.

                                         

                                        I use Premiere Pro CS4 on a Windows Vista 64bits (Home Premium), i7 Core. I have installed the latest updates for both Premiere and AME.

                                         

                                        For weeks, it worked perfectly, then something odd haapened: for some sequences, Premiere would encode perfectly for some, AME would stall very fast. No erroe message, just that after few second (between 2 and 4), it just stopped, as if the encoding was finished although it never stopped. Puzzled, I re-installed Premiere (and AME) .. and now I m getting the "PProHeadless.exe has caused an error ..." crash everytime I m encoding. Extremely frustrating...

                                         

                                        I have tried few solutions described in this thread, notably

                                         

                                        - Open Task Manager , go to Affinity and reduce the number of CPU PProHeadless.exe can work on - it was adviced to reduce it to just 2, did not work. Also reduce it to just one, did not work either. By looking carefully at the task manager, I saw taht also I ve set PProHeadless.exe to work only on CPU 0, the number of CPU Task manager said it was working was moving from 0 top 2. Strange..yet it was still a small number, and, yes the crash happened again.

                                         

                                        - Dear all,



                                        I have read very carefully this thread (and a few others), I have tried the solution described ... but nothing seems to work and EMA still crash, won't encode and I get the "PProHeadless.exe has caused an error ..." message.

                                         

                                        I use Premiere Pro CS4 on a Windows Vista 64bits (Home Premium), i7 Core. I have installed the latest updates for both Premiere and AME.

                                         

                                        For weeks, it worked perfectly, then something odd haapened: for some sequences, Premiere would encode perfectly for some, AME would stall very fast. No erroe message, just that after few second (between 2 and 4), it just stopped, as if the encoding was finished although it never stopped. Puzzled, I re-installed Premiere (and AME) .. and now I m getting the "PProHeadless.exe has caused an error ..." crash everytime I m encoding. Extremely frustrating...

                                         

                                        I have tried few solutions described in this thread, notably

                                         

                                         

                                        - Open Task Manager , go to Affinity and reduce the number of CPU PProHeadless.exe can work on - it was adviced to reduce it to just 2, did not work. Also reduce it to just one, did not work either. By looking carefully at the task manager, I saw taht also I ve set PProHeadless.exe to work only on CPU 0, the number of CPU Task manager said it was working was moving from 0 top 2. Strange..yet it was still a small number, and, yes the crash happened again.

                                         

                                        - I have also used another solution found somewhere else, iei Select in PPro: edition >preference > general> , optimize the render = MEMORY  and I also inscrease the asio memory buffer to 4096 and selected "32 bit" to avoid the "jkl" bug

                                         

                                        Nothing works...

                                         

                                         

                                        I have noticed that one participant, Ciro, solved the issue by "In the Windows' Error report I clicked the 'details' button and found that it pointed to - nvoglnt.dll, which, after some 'googling' pointed to Nvidia graphics drivers. I downloaded a nvoglnt.dll file, and replaced the one I had in Windows\system32."  

                                         

                                        I tried the same, my error message pointed to ImageRenderer.dll which seems to be a file used by Photoshop.. Dont know why Photoshop is linked to this (maybe because the still pictures I have were trimmed down and turned into japegs in Photoshop??). Anyway I m a bit weary of replacing a Photoshop file by something of the same name found on Internet...

                                         

                                        Would you recommend to do that?

                                         

                                        I m a bit desesparate, any help is more than welcomed!

                                         

                                         

                                        - I have noticed that one participan of a similar forum solved the issue by "In the Windows' Error report I clicked the 'details' button and found that it pointed to - nvoglnt.dll, which, after some 'googling' pointed to Nvidia graphics drivers. I downloaded a nvoglnt.dll file, and replaced the one I had in Windows\system32."   

                                        I tried the same, my error message pointed to ImageRenderer.dll which seems to be a file used by Photoshop.. Dont know why Photoshop is linked to this (maybe because the still pictures I have were trimmed down and turned into japegs in Photoshop??). Anyway I m a bit weary of replacing a Photoshop file by something of the same name found on Internet...

                                         

                                         

                                        Would you recommend to do that?

                                         

                                        I m a bit desesparate, any help is more than welcomed!

                                         

                                        Thanks to all

                                         

                                        Eric- -

                                        • 17. Re: PProheadless.exe
                                          ericdugard Community Member

                                          Dear Expecial,

                                           

                                          In one of your post you said " It seems that Premiere Pro CS4 has a bug when it comes to having a hi-res JPEG image streched along the timeline longer than 10 seconds in length"..what do you consider high res? In my case I have 1024 pixel x 666 pixels JPEG images (which does not seem really high rs to me but..) and they are stretched along the timeline up to 6 sec

                                           

                                          Could that be an issue?? Is there a way to solve it rather than reduce teh image size (which would affect video quality)

                                           

                                          Thanks a lot

                                           

                                          Eric

                                          • 18. Re: PProheadless.exe
                                            Powered by Design Community Member

                                            Just as a side note you say your on Version 4.01

                                             

                                            Version 4.1 is out.

                                             

                                            Have you updated ?

                                            • 19. Re: PProheadless.exe
                                              mike velte Community Member

                                              Just had a friend with this error. In desperation he exported his timeline in 4 chunks. 3 exported fine, one with a jumpback.mov would not. Took that out and then it exported fine..

                                              • 20. Re: PProheadless.exe
                                                ericdugard Community Member

                                                Sorry, my mistake! I meant 4.1

                                                • 21. Re: PProheadless.exe
                                                  Jeff Bellune ACP

                                                  Eric,

                                                   

                                                  Please don't cross-post.  I deleted your other post, and am adding my answer to this thread.

                                                   

                                                  -Jeff

                                                  • 22. Re: PProheadless.exe
                                                    Jeff Bellune ACP

                                                    ericdugard wrote:

                                                     

                                                    I downloaded a nvoglnt.dll file, and replaced the one I had in Windows\system32."  

                                                     

                                                    I tried the same, my error message pointed to ImageRenderer.dll which seems to be a file used by Photoshop.. Dont know why Photoshop is linked to this (maybe because the still pictures I have were trimmed down and turned into japegs in Photoshop??).


                                                     

                                                    Don't just replace one file; update your entire graphics driver.

                                                     

                                                    PhotoshopServer is a process that runs with Pr all the time.  So ImageRenderer.dll could be part of that.

                                                     

                                                    -Jeff

                                                    • 23. Re: PProheadless.exe
                                                      ericdugard Community Member

                                                      Dear Jeff,

                                                       

                                                      Thank you for your email (and sorry for cross posting)

                                                       

                                                      You said " update your entire graphics driver"..what do you mean by that? How to do that? I ve update Photoshop with latest update on Adobe site and install the latest driver for my graphic card but I suppose you mention something different?

                                                      • 24. Re: PProheadless.exe
                                                        Jeff Bellune ACP

                                                        I downloaded a nvoglnt.dll file, and replaced the one I had in Windows\system32."

                                                        That sounds to me like you simply replaced one file out of all the files that make up the driver.  Did you do something other than that?

                                                         

                                                        -Jeff

                                                        • 25. Re: PProheadless.exe
                                                          ericdugard Community Member

                                                          Dear Jeff

                                                           

                                                          Sorry I have been unclear.

                                                           

                                                          On an adobe forum, somedody said (not me) that the error message pointed to a nvoglnt.dll file, so HE downloaded  a new nvoglnt.dll file and replaced the one I had in Windows\system32. He was saying that this solved his issue.

                                                           

                                                          Since my PProheadless.exe error message points not to a nvoglnt.dll file but to a file linked to Photoshop, I wondered

                                                          - should I try the same solution

                                                          - isnt it dangerous to change a file from photoshop with a file from the same name that can be found on the net?

                                                           

                                                          This solution seems dangerous to me, actually so I did not do it yet.

                                                           

                                                          Things I ve done were

                                                           

                                                          - Open Task Manager , go to Affinity and reduce the number of CPU PProHeadless.exe can work on - it was adviced to reduce it to just 2, did not work. Also reduce it to just one, did not work either. By looking carefully at the task manager, I saw taht also I ve set PProHeadless.exe to work only on CPU 0, the number of CPU Task manager said it was working was moving from 0 top 2. Strange..yet it was still a small number, and, yes the crash happened again.

                                                           

                                                          - I have also used another solution found somewhere else, iei Select in PPro: edition >preference > general> , optimize the render = MEMORY  and I also inscrease the asio memory buffer to 4096 and selected "32 bit"

                                                           

                                                           

                                                           

                                                           

                                                          I m pretty desesperate on how to approach the problem and any solution / proposition / idea  is welcomed!

                                                           

                                                          Thanks so much

                                                          • 26. Re: PProheadless.exe
                                                            ericdugard Community Member

                                                            oh! yes, I also installed a new driver for my GeForce 9600 card, just in case!

                                                            • 27. Re: PProheadless.exe
                                                              Jeff Bellune ACP

                                                              When did this start happening?  It's important for you to pin it down.

                                                               

                                                              Think back.  At that same time, what changed on your system?  Is that when you updated your video drivers, for example?  How about updating any software (Quicktime, iTunes, other video or image applications, codecs, anything)?

                                                               

                                                              Did you change your export settings, your source media, or add/change any plug-ins that you're using?

                                                               

                                                              Windows Updates (automatic or manual)?

                                                               

                                                              Did you install any new software?

                                                               

                                                              And so on - any changes at all.

                                                               

                                                              -Jeff

                                                              • 28. Re: PProheadless.exe
                                                                Will Munny

                                                                Hi Cliff,

                                                                I've got the same problem on a win 7 64 bit system with an Intel Quad Core Q6600 Processor and 4Gb RAM. Do you suggest me the same solution you suggested to the other user with Win Vista and processor i7?

                                                                I have to uncheck the processor number 2 in dialogue box of the PProheadless Process?

                                                                Thank you.

                                                                • 29. Re: PProheadless.exe
                                                                  FrankBuss

                                                                  I got the same problem. Looks like when PProHeadless.exe needs too much memory, then it crashs. This works for me: open the task manager, select processes tab, sort by memory. After some time the PProHeadless.exe is on top. If the memory exceeds 1 GB (on my 4 GB maschine), I click "pause" in the Adobe Media Encoder. Then I wait some seconds, and then I kill the PProHeadless.exe process in the task manager. Then I continue the encoding in the Adobe Media Encoder, which restarts the PProHeadless.exe again.

                                                                   

                                                                  Maybe Adobe can implement this automaticly? It is very boring to do this manually ten times or more per video encoding. Maybe a checkbox in Adobe Media Encoder titled "kill and restart buggy PProHeadless.exe automaticly, if there are too many unfixed memory holes"

                                                                  • 30. Re: PProheadless.exe
                                                                    Seastage Community Member

                                                                    Those who are still using CS4 and having this problem here is a fix that worked for me:

                                                                     

                                                                    Instead of going to Export Uncompressed AVI I tried going to Export Avi and then chose V210 as the codec.  Worked like a charm!

                                                                    • 31. Re: PProheadless.exe
                                                                      daplus2

                                                                      Sorry to hear about your problem. I have the same problem with Asus P5E Win XP-3, 32bit and CS4 premium 4GB RAM. I noticed that I always crash as RAM useage for PProheadless gets to 286MB. At that time AME is using 631MB. This happens regardless if Premiere is running or not. This is very frustrating because it makes ones computer useless for exporting any kind of AME encoded data. Perhaps tapeout will still work.