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Well before you go to the extreme of reinstalling the OS, download, install and run the Microsoft Installer Cleanup Utility (Google it) and use it to get rid of all instances of Reader then try a reinstall.
That was pure genius!! Who knew that program existed??? Well, I'm sure there are those that knew - but not me. Anyway, it did seem to remove 8.1.2, so I started to download Reader 9.1 and just towards what seemed to be the end of the download, I got:
Error 1317 An error occured while attempting to create the directory C:\Doccuments and Settings\All Users\Application Data\Adobe.
Any more ideas????
Also, tried to cancel out of that and got the error message Error 2330 Error getting file attributes: C:\Doccuments and Settings/All Users\Application Data\Adobe\Acrobat\9.0\Replicate\Security. GetLastError: 31
Does that mean anything to you?
Not sure what caused these error messages. Also not sure if you need to run the Windows Installer Cleanup Utility again before proceeding.
Assuming that you want the English version of Adobe Reader, download the latest version (without Acrobat.com and Adobe AIR) from ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.1/enu/AdbeRdr910_en_US.exe and run it from the download location.
Are you still getting any errors?
Thanks for the advice...I really thought this was working... I went to that Cleanup Utiility again, but Adobe Reader wasn't on there, nor was it in Add/Remove programs on the Control Panel. So, everything downloaded with that link and it went SWIMMINGLY, and then with just 40 seconds left of the setup installing Adobe Reader 9.1, I got Error 1317 again... and when I cancelled out, Error 2330. Drat!
Cool - okay, I would love to try that but I don't see "Program Data" anywhere. I tried to follow Skinles22's advice but I can't get to where I need to be. Can you be more clear than he was? Thank you, thank you, thank you!!!!
1 posts since
Feb 23, 2009Currently Being ModeratedRe: error message 1317Hi guys ok i add the same problem,& i simply fix this by taking ownership of the programData & i toke ownership of the Microsoft folder.How to do that,simple right clic the ProgramData and select Take Ownership a dos prompt box will pop and it will take time.Once its done do the same with the Microsoft folder inside the ProgramData.Voila.
Maybe it meant to say 'Application Data' ?
Nope, I don't see "Application Data" either. Maybe I'm looking in the wrong place. my computer>>C:\>>Application Data (or WHATEVER). ??
Application Data is in different places, depending on your Windows version.
Check the %APPDATA% environment variable:
Start -> Run -> type cmd [Enter]
type echo %appdata% [Enter]
this will show you the path to your Application Data folder.
P.S. or type %appdata% in Windows Explorer's Address bar.
Oh, yea, I found it! No option for "Take Ownership" there however. How do I find Program Data? I can't seem to locate that folder.
It's Application Data, not Program Data.
I've never seen that method of taking ownership; search Google or Microsoft how to take ownership of a file or folder.