Has anyone here experienced what I describe below and, if so,
have you been able to achieve any resolution.
On Monday, Sept. 8, I purchased the download version of the
1.3 upgrade to the Technical Communication Suite. On the download
software page there are three items listed: installation
instructions, Adobe 9, and a Unix Capture Utility -- however, the
Technical Communication Suite software package (Framemaker,
RoboHelp, Captivate) is nowhere to be found. (The installation
instructions asks the user to uninstall the software, click on a
'download' link and reinstall the Technical Communications Suite,
so it appears that Tech Comm Suite software is required -
additionally, the suite's Web page describes enhancements to both
Framemaker and RoboHelp).No person, in either Asia or the US, seems
capable of helping me. I spent approx. 1 hour on the phone Monday,
at least two hours yesterday, and I am now well into my second hour
today -- the 5 or 6 tech has just put me on hold. Does anyone know
what is going on with the 1.3 upgrade
Post here the link to where you got your download. The content does not sound right.
Mystery solved (and an alert): The Technical Communications Suite 1.3 is nothing more than a repackaging of an Acrobat 9 Pro Extended upgrade. Despite the setup document's section on uninstalling and reinstalling the Technical Comm. Suite, there have been no changes to FrameMaker, RoboHelp, or Captivate. Seven hours wasted...and I feel badly tooled, to say the least.