6 Replies Latest reply on May 8, 2009 7:22 AM by ClintRocks

    ImporterProcessServer.exe has stopped working - width/height too large


      I'm getting this error everytime I try importing a video that I got converted from a BetaCam tape.  I have the movie in Microsoft DV Codec and Quicktime DV Codec.


      The first thing that happens is this error pops up with the following details:



      Problem signature:
        Problem Event Name:    BEX
        Application Name:    ImporterProcessServer.exe
        Application Version:
        Application Timestamp:    491896d7
        Fault Module Name:    MSVCR80.dll
        Fault Module Version:    8.0.50727.3053
        Fault Module Timestamp:    4889d619
        Exception Offset:    00008aa0
        Exception Code:    c000000d
        Exception Data:    00000000
        OS Version:    6.0.6001.
        Locale ID:    2057
        Additional Information 1:    a388
        Additional Information 2:    cb1346f285b14b60ce06bcb7640ef607
        Additional Information 3:    7188
        Additional Information 4:    c8538bb25c54d271cb1dde4a6dfbc4e0



      Then a dialogue box pops up that says

      File Import Failure

      File video dimensions ( width/height ) too large.


      I have no troubles importing files I've used previous to this project.


      I'm using CS4 4.0.1

      Vista Ultimate.


      Many thanks for any help and advice.


      Kind Regards,