I can't get to my .pdf's either! I needed them yesterday! What's up with that?! Since I have to pay for this service, I don't think it's fair to put me last as far as customer service goes. In the long run, I will probably pay more for the convenience of my Create PDF Online conversion service than most will pay for whatever product they buy. I mean I've paid $10 a month for over 2 years now! Can't I get a little attention!!!??!! And we have to pay more just to find out what's going on! Come on!