11 Replies Latest reply: Mar 31, 2012 3:08 PM by Thomas Garrod RSS

    Can't end capture session to stop recording

    ScratchK

      I am using Captivate 3. I am new to the program. I was able to successfully record a couple slides the first time I tried it, but now when I go back into recording mode to add to the presentation, I can't exit! I click on the Captivate at the bottom program bar of my PC and it won't maximize, even if I try minimizing it first.

       

      Three times now I have had to force quit to get out of recording mode, and whatever I did record is not saved. Has anyone else experienced this? Any tips?

        • 1. Re: Can't end capture session to stop recording
          KerryWilson Community Member

          To end a recording you need to press the "end" button on the keyboard.

           

          You are doing that, yes?

          • 2. Re: Can't end capture session to stop recording
            macrofireball Community Member

            Hi there,

             

            Just to add to Kerry's great suggestion. You can also stop recording by clicking on the CP icon that appears in the Windows Taskbar tray; where the clock and volume are located. (in Windows speak the Notification area). I have had a number of ocassions where pressing the End key didn't stop Captivate's capture engine.

             

            Best - Mark

             

            Visit the macrofireball blog
            • 3. Re: Can't end capture session to stop recording
              dkellyplt Community Member

              Same here, using a trail version of Captivate 4. Numerous times I've been unable to stop a recording. I have had to re-boot, try again. This is very frustrating and not helping me make a "buy" decision. I'll try the CP icon in the system tray.

              • 4. Re: Can't end capture session to stop recording
                MarchNetworks

                I am using Captivate 4 and I've been having the same issues. Captivate won't stop recording despite me pressing End numerous times. I do not see any Captivate tray icon. I have to be forced to close Captivate using Window's Task Manager. Afterwards when I reopen the captivate file and try to continue recording it gives me the "Another session of Adobe Captivate is currently recording"  error.

                 

                This has happened at least 3 times over the last 2 weeks. Is there any other way to end the capture session and not lose all my work?

                • 5. Re: Can't end capture session to stop recording
                  M_Anand Community Member

                  "I do not see any Captivate tray icon." To avoid this issue, go to the preferences dialog(edit -> preferences), browse to Recording -> Settings. here make sure that Hide: 'System tray icon' checkbox is unchecked.

                   

                  There are several ways one could end the recording:

                  1. Press the 'END' key. This hotkey is customizable. You can customize in the preferences dialog at Recording -> Keys: To stop recording.

                  2. Click the captivate icon in the system tray.

                  3. Click the captivate icon in the taskbar.

                   

                  Manish

                  http://blogs.adobe.com/captivate

                  • 6. Re: Can't end capture session to stop recording
                    wcraigbow

                    Still doesn't work... HIDE is not set yet taskbar doesn't show..... I customized the END button and the new key doesn't work.... there is no way to stop the recording and it refuses to save the recording....

                    • 7. Re: Can't end capture session to stop recording
                      commando dhruv Community Member

                      Hi,

                       

                      This is a long shot, but might be the case...

                      Does the application you are trying to record, accpet the "END" key. May be it comsumes the event and CP doesn't get the event to trigger the end of recording.

                       

                      Try minimizing all the windows while recording and then press the "END" key. In the CP project you can delete the last slide which shows the desktop.

                       

                      --

                      Manoj

                      • 8. Re: Can't end capture session to stop recording
                        Rene-H Community Member

                        I have just bought Captivate. I am encoutering the same problems. The program crashes sometimes and then when i start it again it says an other session is still recording.

                        Weird thing is that it keeps on giving this message, even if I quit Captivate with taskmanager. It's really frustrating. Most of the times i CAN stop recording with END. But sometimes it crashes and it keeps on recording.. Very unlucky

                         

                        I am updating the software now, maybe that helps...

                        • 9. Re: Can't end capture session to stop recording
                          erererererer

                          I believe this was a design change by the adobe programmers.

                           

                          Hotkeys are used by Adobe Captivate and by the software you are recording.

                           

                          When in recording mode and clicking inside of the red "recording box", you are using the program hot keys, NOT Captivate keys.

                          To solve this:

                          Click outside of the recording red box area and then hit the end button.

                           

                          This will also solve the issue when recording using captivate. When you wish to take a printscreen or screenshot, it wont work if you are clicked inside of the recording box. To take a screenshot, click outside of the recording box, hit the hot key, then click back in the box.

                           

                          This was a design change from captivate 3.

                           

                          Hope this helps

                          • 10. Re: Can't end capture session to stop recording
                            Thomas Garrod Community Member

                            Here we are with Captivate 5.5 another year has passed and I'm having the same problem with Captivate 5.5. The red frame doesn't show. The recording only stops when I force the application to close and take all my screen  shots along with it. The end key doesn't work with a Mac (don't have one). Escape doesn't disengage. Three cheers for Adobe!

                            • 11. Re: Can't end capture session to stop recording
                              Thomas Garrod Community Member

                              BTW, The file size should not be the issue. I'm using manual recording. The number of slides is 61, in this case, but the same problem occurs with less than 20 slides.