If you're not familiar with retrieving through your browser:
1) sign in
2) click on convert a file
3) browse for the file you want to convert
4) start the upload
5) when it's done, a dialog box will pop up that includes a delivery option. chose receiving it through your browser
6) it will take some time, but it will be converted while you wait, then will come up with a box that will let you grab the file
7) copy as you normally would
hope this helps those of you who are desparate to get your files.
Retrieving data ...