5 Replies Latest reply on Sep 24, 2009 11:37 AM by belindadawn2

    IE 7/8, RoboHelp 8 and Captivate 4 Preloader Issue

    donalmc

      Synopis: I have been unable to get the captivate preloader to display in WebHelps (published and accessed over the internet) with IE 7 or 8. It displays fine in Chrome and FF.

       

      The problem seems to be caused by the code RoboHelp writes for Captivate.

       

      If you look at the output of a Captivate HTML file, there is a div there <div id="CaptivateContent"> </div>

       

      • If you add a captivate movie via RoboHelp, the preloader will not display in IE.
      • If you add a captivate movie by importing the HTML file, the preloader will not display. When you import a Captivate HTML file, RoboHelp writes code to the div (see below for the code).
      • If you add a captivate movie by importing the HTML file, edit the HTML and remove the code between <div id="CaptivateContent"> </div> the preloader will display

       

      Can someone confirm this for me (to ensure it is not my setup), and if so confirmed, does anyone have any idea what is going on?

       

      Thanks,

      Donal

       

       

      <div id="CaptivateContent">

      <p align="center"><object id="Captivate" type="application/x-shockwave-flash"

      data="movie.swf" width="800"

      height="640">

      <param name="movie" value="movie.swf"  />

      <param name="quality" value="high"  />

      <param name="flashvars" value="variable1=value1"  />

      <param name="wmode" value="window"  />

      <param name="bgcolor" value="#F1F4F5"  />

      <param name="menu" value="false"  />

      </object></p>

      </div>