5 Replies Latest reply on Sep 24, 2009 11:37 AM by belindadawn2

    IE 7/8, RoboHelp 8 and Captivate 4 Preloader Issue

    donalmc Level 1

      Synopis: I have been unable to get the captivate preloader to display in WebHelps (published and accessed over the internet) with IE 7 or 8. It displays fine in Chrome and FF.


      The problem seems to be caused by the code RoboHelp writes for Captivate.


      If you look at the output of a Captivate HTML file, there is a div there <div id="CaptivateContent"> </div>


      • If you add a captivate movie via RoboHelp, the preloader will not display in IE.
      • If you add a captivate movie by importing the HTML file, the preloader will not display. When you import a Captivate HTML file, RoboHelp writes code to the div (see below for the code).
      • If you add a captivate movie by importing the HTML file, edit the HTML and remove the code between <div id="CaptivateContent"> </div> the preloader will display


      Can someone confirm this for me (to ensure it is not my setup), and if so confirmed, does anyone have any idea what is going on?






      <div id="CaptivateContent">

      <p align="center"><object id="Captivate" type="application/x-shockwave-flash"

      data="movie.swf" width="800"


      <param name="movie" value="movie.swf"  />

      <param name="quality" value="high"  />

      <param name="flashvars" value="variable1=value1"  />

      <param name="wmode" value="window"  />

      <param name="bgcolor" value="#F1F4F5"  />

      <param name="menu" value="false"  />