0 Replies Latest reply on Jan 30, 2011 5:29 AM by Zeno Bokor

    Solutions to common problems

    Zeno Bokor Level 6

      The first thing that you should do if you have any problems whatsoever is to apply the latest Photoshop patch (11.0.2 for CS4/12.0.3 for CS5) and update your video card drivers. If Photoshop starts acting weird then you should also reset your preferences



      Photoshop CS5 issues

      Known Photoshop CS5 issues


      Problem: Photoshop doesn't start, gives (0xc000001d) error.

      Solution: Install the latest patch for Photoshop, link up top.


      Problem: Repousse or 3D features do not work.

      Solution: Make sure that your video card supports OpenGL Drawing and that it is enabled in Preferences->Performance.


      Problem: The Save As dialog box doesn't show up.

      Solution: This happens because your monitor resolution is below the minimum system requirements of 1024x768.


      Problem: When you zoom in using the Scrubby Zoom feature you cannot pan to see the work canvas.

      Solution: It's a known bug, to fix it simply zoom in or out using any of the traditional methods.



      General Photoshop issues


      Problem: Brush cursor is broken up.

      Solution: Update your video card drivers.


      Problem: Photoshop displays weird lines, squares or other artifacts.

      Solution: If updating your video card drivers doesn't help then you will have to disable OpenGL Drawing from Edit->Preferences->Performance.


      Problem: Photoshop doesn't recognize the video card on XP-64.

      Solution: OpenGL drawing is not supported on this platform due to OS and driver issues.


      Problem: Photoshop doesn't recognize the video card (NOT XP-64).

      Solution: The video card driver says that it does not support the minimum requirements for Photoshop.  Check your video card capabilities against the requirements for Photoshop OpenGL use ( http://kb2.adobe.com/cps/404/kb404898.html ).   Updating the video card driver may solve the problem, or you may need to contact the GPU maker to let them know about the problem.


      Problem: Hand Tool is stuck and selecting tools doesn't work.

      Solution: In most cases this can be solved by simply tapping the space bar.


      Problem: Brushes don't work.

      Solution: Move the pen away from your tablet. If that doesn't work then update your tablet drivers.


      Problem: Images look different in Photoshop or the colors aren't rendered correctly.

      Solution: You need to calibrate your monitor with a hardware calibration device or, if you don't have one, with something like Calibrize .


      Problem: Photoshop slows down after using it for prolonged periods of time.

      Solution: Check out this tech note: http://kb2.adobe.com/cps/404/kb404439.html


      Problem: General installation problems.

      Solution: Try running the Adobe Clean Script for CS4/CS5


      Problem: Cannot open Camera Raw files.

      Solution: Check out this tech note: http://kb2.adobe.com/cps/407/kb407110.html