1 Reply Latest reply on Aug 29, 2009 4:22 PM by fallensky

    Air/ AMP install problem

    tsavory

      I have searched and I can't find out why I can't get Air to update I run the installer and hit the agree it pops up

      An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

       

      I am running as admin

       

      I am running windows Vista ultimate sp1 4 gb ram

      the log file comes back

       

      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Installation type: new
      starting elevated install
      Launching elevated sub-installer failed
      runtime

       

      install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
      begin quitting

       

       

      I had 1.0 installed but I was useing the media player and it said that it needed to update and would not play some shows tried to update it was getting same message so uninstalled tried to installed from adobe download still same message apeared I needed Air form one or two of the post I read off google so tried to install but it was an upgrade and would not take same message but posted error 1500 bottom right also uninstalled air to try a new install and now I still get this same error .

       

       

      Please help me

      thanks TOm