We've been using Contribute in our school district for over
five years. Yesterday, out of the blue, we started getting reports
from users about a message that "Contribute could not read the
shared setting file for this website because the file has been
corrupted. To re-create the shared setting file, an administrator
must administer the website again." When I tried to go into
Contribute to administer the site, it wouldn't let me connect.
With no other option, I deleted the connection, re-created it
and had to reset all of the roles. I spent the day re-creating the
roles and just sent new keys to the teachers to allow them to
connect. I tested a few of the keys and they seemed to work fine.
However, when the teachers tried to use them, they got the
following message: "The connection key you are trying to import is
corrupt, please see an administrator for a valid connection key".
I'm at a loss at this point. I don't know why they wouldn't
be able to connect with the new keys I just created.
Our environment: A mix of Contribute 3.11 and Contribute 4
users (all Windows platform). I administer the site using
Contribute 4 but have kept it in Transition Mode. We've been set up
this way since the summer and had no problems with it until
As of right now, I have about 175 users that are unable to
make changes to their websites and with school starting just about
a week ago, they are really on me to solve this problem.