34 Replies Latest reply on Sep 11, 2009 12:27 AM by perttime

    Context sensitive WebHelp not working, or not with all browsers

    perttime Level 1

      We are creating WebHelps on Robohelp 7 (7.0.145.0). Context sensitivity is done by having the application call a file path or server location: something like

       

      file://C:\Program%20Files\file_path\Help\start.htm#folder/Target.htm

       

      or

       

       

      file://///server_name/file_path/language_identifier/start.htm#folder_name/Target.htm

       

      Generally, the help opens but not on the page that we want: the Front Page is opened, instead.

      What exactly happens, seems to vary between what Operating system (= Windows version), browser, or even individual PC is used.

       

      We have mainly been testing with XP (32 and 64 bit), Vista (32 and 64 bit), IE6, IE7 and Firefox 3.

       

      Any suggestions on how to fix this or where to look for the problem?