4 Replies Latest reply: May 15, 2009 5:36 PM by Bill@VT RSS

    Print to PDF crashed PPT and generates IOError

    ac361 Community Member

      Hello. I'm trying to print to PDF from PowerPoint 2003 and it's throwing this error:

       

       

      %%[ ProductName: Distiller ]%%
      %%[Page: 1]%%
      %%[Page: 2]%%
      %%[Page: 3]%%
      %%[ Error: ioerror; OffendingCommand: imageDistiller; ErrorInfo: DCTDecodeFilter Source error or end in scan 0 8x8 block 71491 ]%%

       

      Stack:

      -dict-

      %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
      %%[ Warning: PostScript error. No PDF file produced. ] %%

       

      I'm using Adobe Acrobat  Pro 9.1.1 on Win XP Pro SP2. I also tried using the little Acrobat icon in Powerpoint to generate the PDF and that too crashed. What's causing this? Help!

        • 1. Re: Print to PDF crashed PPT and generates IOError
          Bill@VT CommunityMVP

          The print is next to the most basic process. The more basic is to print to file and then use Distiller to complete the process. All other processes build on this set of steps. The message that you got is produced by Distiller, so you made it that far. Try printing just 1 page and see if it works. The error messages are difficult to read, but it looks like something happened on p. 3. From my guess, there is an image there it does not like. Bill

          • 2. Re: Print to PDF crashed PPT and generates IOError
            ac361 Community Member

            Thanks, Bill. I thought of that, too, so I removed the image and it still blew up.

            • 3. Re: Print to PDF crashed PPT and generates IOError
              ac361 Community Member

              Thanks. Your suggestion to Print to File was the key, because it gave a more robust error message: It was trying to print using system fonts and not document fonts. Under your printers in Windows, right click Adobe PDF, choose Properties > General tab > Printing Preferences > Make sure the checkbox for "Rely on system fonts; do not use document fonts" is off. It had no trouble printing after that!

               

              Thanks, Bill, for your help. You were instrumental in solving this problem

              • 4. Re: Print to PDF crashed PPT and generates IOError
                Bill@VT CommunityMVP

                OK. The print to file is only needed if the regular print is does not work. When you print, a log file is created that provides the same info that you would have seen in Distiller. If printing to file did it for you, then that is what is needed in the end. Bill