2 Replies Latest reply on May 19, 2009 12:54 PM by Peter Grainge

# Calling WebHelp Using URLs not working in Firefox.

Hi Peter et al:

I am using Peter's method of calling WebHelp using URLs as described here: http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm

This works fine in IE, however it seems to be breaking in Firefox 3.0.3 and 3.0.10. Here's what happens...

My start page is startpage.htm and I want to jump to target.htm. And here's the TOC so you understand what's going on:

Book1

- IntroBook1

- Topic 1

- Topic 2

Book2

- IntroBook2

- Topic 3

- Topic 4

- Book3

- IntroBook3

- target

So if I use URL: http://server/docs/startpage.htm#target.htm in IE, then Target.htm is displayed with the TOC et al.

If I use the same URL (http://server/docs/startpage.htm#target.htm) in Firefox, then Target.htm is displayed with the TOC et al, but gets automatically redirected to IntroBook2.htm.

If I use http://server/docs/target.htm in Firefox, then Target.htm is displayed without the TOC et al as expected. But when I click the Show link, the TOC et al gets displayed but then automatically, the right frame redirects to IntroBook2.htm with the TOC.

If I carry out the test using absolute paths: D:\WebHelp\startpage.htm#target.htm in the address bar, Firefox changes the path to

file:///D:/WebHelp/startpage.htm%23target.htm and tries to load target.htm. IE also does the exact same thing and displays target.htm with the TOC et al, however Firefox gives a File Not Found error! Only when I manually replace %23 with # and hit Enter, then Firefox can display target.htm with the TOC et al.

Anybody encounter this?

Thanks,

K

• ###### 1. Re: Calling WebHelp Using URLs not working in Firefox.

A correction to my earlier post.

I am facing the problem described above in Firefox only when the URL uses the HTTPS protocol; not HTTP.

Also, when using HTTPS, the TOC in IE does not get synchronized.

Thanks,

K

• ###### 2. Re: Calling WebHelp Using URLs not working in Firefox.

I am not ignoring you but, quite simply, I don't know the implications of using this method on a secure server.

See www.grainge.org for RoboHelp and Authoring tips