22 Replies Latest reply: Jul 1, 2013 4:25 AM by Peter Spier RSS

    Cannot export to jpeg - disk may be locked or full

    XorpiZ Community Member

      Hello!

       

      I have a colleague, who's unable to export her documents (be it Jpeg or PDF). We're using Windows XP SP3 and CS3.

      Her computer is a 2.4 Ghz P4 (afaik) with 2 GB ram and lots of free harddrive space (80GB+).

       

      Still, when she try to export a relatively small document, InDesign claims the disk is locked or full. I've tried exporting it on her desktop as well on the server, where she is supposed to save it - but no luck.

       

      When I try to export to PDF, it claims it's in lack of memory, even though there's still physical memory available, as well as a large page-file.

       

      I'm quite sure, it's a bug in InDesign - but what do I do about it?

       

      Thanks in advance

       

      Thomas

        • 1. Re: Cannot export to jpeg - disk may be locked or full
          Eugene Tyson MVP

          Thomas

           

          In my experience you're better off letting Windows manage your paging files. I've had problems when IT decided that they should change my page file size to a fixed number. I experienced poor performance and problems like yours. Once I traced what IT did on my computer I changed it back to windows managed and everything worked fine again.

           

          See if it helps.

           

          I'm certain it's not an indesign problem, but a problem with your system setup.

          • 2. Re: Cannot export to jpeg - disk may be locked or full
            XorpiZ Community Member

            Hello Eugene - and thanks for your time!

             

            Unfortunately I was forced to change the page file size, because she was having problems in Illustrator as well. Illustrator claimed she was out of memory, and increasing the page file size helped.

             

            You're probably right though, but I can't really tell her to change back and forth, depending on which program she wishes to use :-)

             

            Do you have any other ideas?

             

            Kind regards

            Thomas

             

            Edit:

             

            Just to clarify, here are the precise error-messages (she sent them to me in an email, so I hope they are precise ;-) )

             

            Export to  jpeg

            Failed to export jpeg file: file  cannot be written disk may be locked of full.

             

            Export to  PDF

            Unable to display PDF image on the  page

            • 3. Re: Cannot export to jpeg - disk may be locked or full
              Eugene Tyson MVP

              I'd suggest getting more RAM.

               

              Spec your motherboard and see how much RAM it can take and the best RAM for your motherboard.

               

              Sounds like a performance issue.

               

              How old is the computer and what type of RAM is currently installed?

              • 4. Re: Cannot export to jpeg - disk may be locked or full
                XorpiZ Community Member

                Well, it's a pre-configured XW4200 Workstation from HP, so it should be powerfull enough. At the moment, we're not interested in buying additional hardware for that machine, since it's about 3 years old now. Might as well get a new one at some point.

                 

                I can't say for certain, but I'm pretty confident it's DDR1-RAM. Unfortunately, she's in a different location, so I'm not "hands on" right now.

                 

                I must admit, I was hoping for an "easy" solution. Like, "click that, uncheck that, reboot and voila" hehe. I'm going to get the PC in my office next week, so I can do some checking on it, since she'll be on vacation there. If everything else fails, I'm gonna have to format it hehe. That always works :-)

                • 5. Re: Cannot export to jpeg - disk may be locked or full
                  Eugene Tyson MVP

                  As far as I know those workstations have Dual Channel DDR 2 RAM 533mhz

                   

                  It's probably not enough RAM, not enough power. It's not even dual core processor, it's a single core with hyper-threading (which mimics dual core capability).

                   

                  Perhaps there are some settings in the BIOS you can switch on, like HyperThreading, which may improve performance when having Illy and InD opened.

                   

                  But I think the computer is just too old.

                  • 6. Re: Cannot export to jpeg - disk may be locked or full
                    XorpiZ Community Member

                    That might be yeah. But unfortunately, due to the crisis etc., we're not really in a position where we can invest a lot of money in new computers.

                     

                    There are a few other people in her department as well with similar computers, and they aren't experiencing problems.

                    • 7. Re: Cannot export to jpeg - disk may be locked or full
                      Eugene Tyson MVP

                      What way are there paging files set up? What way is the bios setup on their computers? What other apps are they running in the background? Perhaps there's too much loading up at startup?

                       

                      If it works fine on other computers then it's not indesign, it's the computer.

                       

                      And if you're not in a position to get new computers then you can buy DDR2 RAM for about $50 or probably less.

                       

                      The life cycle of any computer I've ever had is between 3 - 5 years before I buy a new one. If I can't buy a new one on year 3 I upgrade it as much as I can for as little as I can.

                      • 8. Re: Cannot export to jpeg - disk may be locked or full
                        XorpiZ Community Member

                        Lots of good questions, that I am unable to answer atm.

                         

                        I will have to take a closer look at her computer this monday, when I go get it. There must be something wrong somewhere. I know, that memory is cheap at the moment, but I have a boss to answer to, and there'll be hell to pay, if I buy anything, that we don't need.

                        I do agree with your life cycle though, I perform the same on my private computer.

                         

                        Think I'll just have to stress the computer, when I get the opportunity. I will post back in this thread, when I have more info for you.

                         

                        Thank you for the help so far! :-)

                        • 9. Re: Cannot export to jpeg - disk may be locked or full
                          Peter Spier ACP/MVPs

                          I'm not buying the inadequate hardware argument. I only have 2 gigs of ram, and ran a 3.2 gHz P4 'til last summer when the mobo burned out, and I've never had that sort of problem. I also have a custom paging file set for a minimum of 2GB, and a max of 4.

                           

                          Try emptying the temp folders.

                          • 10. Re: Cannot export to jpeg - disk may be locked or full
                            Kenneth Benson Community Member

                            Another bit of witchcraft that can sometimes solve a problem like this (and may be related to Peter's suggestion to empty temp folders): Try creating a new user account and running ID from there.

                             

                            Ken

                            • 11. Re: Cannot export to jpeg - disk may be locked or full
                              Eugene Tyson MVP

                              It could be that too.It's usually good to rid the .tmp and .dmp files once in a while.

                               

                              I get the out of memory message a lot when i've been using the computer all day. I have a dual core computer, 2gb ram too and it happens.

                               

                              I have seen when IT set my paging file for me that I got the message more times than not. When I changed it back to windows managed the problem mostly went away.

                               

                              I'm waiting for someone to suggest defragging too

                              • 12. Re: Cannot export to jpeg - disk may be locked or full
                                XorpiZ Community Member

                                I will try emptying the temp folders, but making a new user account is out of the question, as we're running several domains here.

                                 

                                As for defragging, I'm not gonna go there hehe.

                                • 13. Re: Cannot export to jpeg - disk may be locked or full
                                  Kenneth Benson Community Member

                                  making a new user account is out of the question

                                   

                                  I'm not suggesting it as a fix, but as a way to point up the source of the problem. It doesn't even have to be a new account. If you can make the problem go away by logging into a different account, you'll have an idea that it's a temp file problem.

                                   

                                  Ken

                                  • 14. Re: Cannot export to jpeg - disk may be locked or full
                                    XorpiZ Community Member

                                    That's true. Should perhaps try that, when I get my hands on it this Monday

                                    Thomas

                                    • 15. Re: Cannot export to jpeg - disk may be locked or full
                                      Eugene Tyson MVP

                                      The problem could be down to the Cache and the AGP (if you have one?) where the cache and vcache is being addressed by the AGP which leaves little room for the virtual memory.

                                       

                                      I meant there's tonnes of reasons why a computer goes "out of memory" or registers "disk full".

                                       

                                      I suppose a new account if it works then great.

                                       

                                      Wiping the temp files is good too.

                                       

                                      Wiping the harddrive - reinstalling etc. should be a last resort.

                                       

                                      And I suppose the final thing to try would be more RAM.

                                       

                                      But it could be anything.

                                       

                                      Perhaps if you have the warranty on it still you could get tech support from HP?

                                      • 16. Re: Cannot export to jpeg - disk may be locked or full
                                        XorpiZ Community Member

                                        > The problem could be down to the Cache and the AGP (if you have one?) where the cache and vcache is being addressed by the AGP which leaves little room for the virtual memory.

                                         

                                        You mean the GFX card? In that case, yes, there's an nVidia Quadro 1500 installed.

                                         

                                         

                                        > I meant there's tonnes of reasons why a computer goes "out of memory" or registers "disk full".

                                         

                                        > I suppose a new account if it works then great.

                                         

                                        > Wiping the temp files is good too.

                                         

                                        > Wiping the harddrive - reinstalling etc. should be a last resort.

                                         

                                        > And I suppose the final thing to try would be more RAM.

                                         

                                        > But it could be anything.

                                         

                                        Yeah, that's the worst part about it. And it makes me look like an idiot to my colleague, when I spend a fair amount of time on her computer, and then have to admit, that I have no idea how to fix it

                                         

                                        > Perhaps if you have the warranty on it still you could get tech support from HP?

                                         

                                        Not too sure about that. It isn't a hardware-problem per se. If anyone should be giving me techsupport, it was Adobe

                                        • 17. Re: Cannot export to jpeg - disk may be locked or full
                                          Eugene Tyson MVP

                                          I'm nearly sure that card is a pci express 2.0

                                           

                                          Still could be do with the cache and the vcache. Impossible to tell, clutching at straws here.

                                           

                                          I'm not sure it's adobes problem that your computer keeps running out of memory, aside from the fact that the products need a fair bit of memory to run.

                                           

                                          I remember working on a Mac years ago where I could only have 1 app open at a time. If I wanted to edit an illustrator file I had to quit Quark, edit the file, quit illustrator, launch quark.

                                           

                                          Just a sad story to pick up your spirits

                                          • 18. Re: Cannot export to jpeg - disk may be locked or full
                                            littleg25232 Community Member

                                            I know this is an old forum but I just had this happen to me on my Windows 8 Lenovo PC.  I was trying to export to a .jpg and was getting the error disk may be locked or full.  I looked into it (how I found this forum) and knew that it wasn't a hardware/performance problem (few months old PC and I went overkill and jammed it full with 16 GB RAM).  I tried changing file names, closing open windows, etc. 

                                             

                                            What worked for me was saving all of my work shutting down the pc and rebooting.  Indesign was able to export the same file after that. 

                                             

                                            Maybe this will work for you.

                                            • 19. Re: Cannot export to jpeg - disk may be locked or full
                                              jogirob Community Member

                                              Same, I'm on a custom built gaming computer which can probably run the whole dang creative suite...at the same time...and I'm getting that above mentioned error. It started when I tried exporting to a pdf file and nothing happened. I tried exporting to JPG as a workaround.

                                               

                                              I'll try that reboot trick and see if it works, if not then I guess you guys will be seeing me around the forums then.

                                              • 20. Re: Cannot export to jpeg - disk may be locked or full
                                                Peter Spier ACP/MVPs

                                                Could also be a corrupt image link on the page.

                                                • 21. Re: Cannot export to jpeg - disk may be locked or full
                                                  Katharine Shade Community Member

                                                  Having the same problem, with just one page of a document on export to jpeg. Pages either side of it are fine.

                                                  I'd had problems with that page crashing InDesign, but was okay after I rebuilt it. So perhaps something corrupt is still lurking away there!

                                                  Worked fine after I shut down ID and started it up again. (IDCS6)

                                                  • 22. Re: Cannot export to jpeg - disk may be locked or full
                                                    Peter Spier ACP/MVPs

                                                    Certainly sounds that way. I'd wait untill the problem comes up again, then try moving half the page content to the pasteboard and exporting. Move it back and put the other half on the pasteboard. Repeat the process, dividing any half that failed the export test, untill you isolate the problem(s).