8 Replies Latest reply: Jun 9, 2009 2:04 PM by Bill Hunt RSS

    Encore crashing

    Antinet Community Member

      I prepared an Encore burn with nine chapters. First couple of times it crashed, possibly because CS4 is creating some confilct with my external HD, and no it DOESNT DO IT IN ANY OTHER PROGRAM. This time, it just spent 90 minutes transcoding the data, and WHOOPS, i crashed right at the beginning of the burn. Then I relaunched, hoping it will sense its own ten folders with god know what files inside them, but no, it starts the transcoding process from scratch all over again.

       

      Congrats, Adobe, real impressive. I burned 12 DVDs a couple of months ago on the same computer in IDVD, Guess that's where I'm headed back to, or a purchase of DVD studio PRo, cuz this thing is a mess. At least now I know the only good thing about CS4 production premium is after effects, pshop (if you havent ruined it) and Flash. My impressions of your company have collapsed since I bought this.

        • 1. Re: Encore crashing
          John T Smith CommunityMVP

          Since this is a USER TO USER forum, not Adobe support, and as the
          only way another user could reply is if they had that same problem
          and also had a solution, you may need to contact Adobe for help, or
          to report problems or ask for new features directly at Adobe, click
          http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform - do be
          sure to include all information, so they may reproduce the problem

          • 2. Re: Encore crashing
            Bill Hunt CommunityMVP

            As John points out, we are just a bunch of "users" in Adobe's provided forum.

             

            Help us to help you. Give us the full set of details on both your PrPro Project (especially the Assets) and then a step-by-step on how you are going about creating the Project in Encore. Next, give us complete details on your Encore Project. The more details you give, the more likely that someone can possibly help you.

             

            For what it's worth, I've done several hundred Projects in Encore, with not one crash. Something is up. Maybe we can help you.

             

            Good luck,

             

            Hunt

            • 3. Re: Encore crashing
              Neil Wilkes CommunityMVP

              Operating system & computer specs wouldn't go amiss, either.....

              • 4. Re: Encore crashing
                Antinet Community Member

                I just upgraded to the newest OS 10.5.6 I think. I had to to update the apple ilife apps which were not functioning in 10.5.1 or whatever 10.5 I had.

                I'm gonna give this another go now that its updated.  But I'm running a dual 1.83 macintel MacMini - yes, guffaw, but it runs 24-track audio and every other multimedia app I've needed, so if it can't run, then bloatware is the problem. iDVD Is running without a problem. Encore's got more control, as far as I can tell. I know it'll get better. and AE is the shizznit...I really think Adobe should offer free upgrades to CS5 from CS4 considering how many glitches there are....especially on the mac. and the limited transitions in Premiere is a disgrace, considering what FCP offers....but then FCP doesnt come with AE or PS....

                • 5. Re: Encore crashing
                  Neil Wilkes CommunityMVP

                  Antinet wrote:

                   

                  I just upgraded to the newest OS 10.5.6 I think. I had to to update the apple ilife apps which were not functioning in 10.5.1 or whatever 10.5 I had.

                  I'm gonna give this another go now that its updated.  But I'm running a dual 1.83 macintel MacMini - yes, guffaw, but it runs 24-track audio and every other multimedia app I've needed, so if it can't run, then bloatware is the problem. iDVD Is running without a problem. Encore's got more control, as far as I can tell. I know it'll get better. and AE is the shizznit...I really think Adobe should offer free upgrades to CS5 from CS4 considering how many glitches there are....especially on the mac. and the limited transitions in Premiere is a disgrace, considering what FCP offers....but then FCP doesnt come with AE or PS....

                  Ah - so you're on a Mac, and you just updated the Max OS X to it's latest incarnation then?

                  And suddenly Encore doesn't work right any longer?

                  Welcome to Mac OS Update hell - I have a lot of mac user friends who keep having this problem and not just with Encore.

                  Every time an OS revision comes out, it is probably a really bad plan to immediately install it on a working system as Apple have a history of breaking even their own applications with these updates (ask any Logic 8 user) so what chance do third party companies have here?

                   

                  If I were you, I would immediately contact Adobe Support & make certain this OS revision is actually supported.

                  It might well not be.

                  • 6. Re: Encore crashing
                    Antinet Community Member

                    Encore's templates look like they came off a 1998 clip art cd. It spends an hour transcoding files, and then crashes right upon burning the DVD.

                    I try again, and does it realize it already transcoded the files - NO,  it does it all over again. To me that is the most pathetic part of it all.

                    If Adobe is not ready to release Mac versions of all of its suite, then maybe it should notify customers of that fact.

                     

                    A claimed professional program is far uglier and ultimately dysfunctional in comparison to not only Apple's semi-pro DVD Studio, but their FREE app, iDVD.  If people want to say I'm not being nice pointing out this glaring fact, then I am really ever so sorry.  I didnt ask for an invite to someone's house, I bought a company's software.  The Apple updates are not a problem. They affected none of my audio software (ableton 8, Reason 4, or CPU intensive Arkaos, which also exports video). CS4 has problems, and its not a secret.  My comments are directed at Adobe and at none of the sensitive types who are not paid by Adobe but somehow take it upon themselves to comment on my compaints.  What a weird buffer for the company. It's like talking to Congress - 'what you paid me, and I'm still supposed to do my job and listen to you?'  I'm not flipping out, I'm just expecting an update and acknowledgement of glaring defects in both Encore and Premiere.

                    • 8. Re: Encore crashing
                      Bill Hunt CommunityMVP

                      Unfortunately, Adobe only provides us with space to try and help others. Usually, this happens almost perfectly. Very few problems go unresolved, and most that do never have all of the data that has been requested, posted to it.

                       

                      Adobe personnel might read some of these, but none of us will ever know. What we do know is that Adobe does read their Bug Reports and also their Feature Requests. Right now, they are conducting a survey on workflow with En. That would be a good place to start telling them how you feel. John's link to the Bug Report is another. Your e-mails will be read. Now, it might take a while for any action to be taken, but if Adobe can reproduce the problem, they will address it at some point in the future.

                       

                      Sorry that we cannot be of more direct help, but other than to ask for info on the Project and system, in hopes that we can spot a possible problem, we're in the dark. We only have our years of experience and time spent reading these fora to help us to help others. Sometimes, that is just not enough. It can be especially difficult with something that might be Mac-specific, as most here are on PC's. The Mac users are just starting to show up. This might well mean that one will have to wait for one of them to step up and assist. Now, if the problem is Project-specific, we stand a much better chance of picking out the problem and suggesting cure, fixes, workaround, etc.

                       

                      Good luck,

                       

                      Hunt