its time to get angry with tech support....
Unfortunately XP64 is not supported, as TS will tell you when you contact them. It may make more sense to get either Vista 64 or Windows 7 RC and upgrade to Windows 7 when it becomes available. If you don't want to do that, look for the PR startup log and have a look at the application event viewer, both may give you an idea of what is going on.
The log file can possibly be found in C:\Users\<user name>\Appdata\Roaming\Adobe\Premiere Pro\4.0
It shouldn't matter that its XP x64, it should work just the same, its the same kernel as regular XP. Plus this seems like a common enough problem that the solution would be available from someone industrious enough to tinker.
Anyways, log files in XP are located:
C:\Documents and Settings\<user>\Application Data\Adobe\Premiere Pro\4.0
No startup logs have been created, but there are some plugin loading logs which arent helpful.
Anyone who has had this problem but has had luck after trying something other than all the things I listed above should post up here. I will post any developments if I get futher.
It shouldn't matter that its XP x64, it should work just the same
Unfortunately, that's not the case. The reality is that XP64 is not supported - Pr may or may not work under XP64 and there are obviously reasons for that. If it was as easy as you make it out to be, Adobe would have simply added XP x64 to their list of supported operating systems.
I understand that its not supported, thats not why I asked the question, I want more solutions to this same problem
And it is virtually the same btw, the operating system uses WOW64, and has plenty of support for any 32-bit application in the x86-64 architecture. Which explains most likely why every other piece of software from the master collection works and this does not, just like with everyone else having this problem.
If you are going to get Pr working at all under XP64, then you should start by updating your video, audio and other device drivers. If they are all up-to-date with the most recent version from the manufacturers, then maybe regressing some or all of them would help.
Pr is more dependent on proper hardware drivers than the other software in the collection, which may explain why it's the only app that doesn't work.
Ahhhhh shoulda thought of this earlier, the crash logs in XP are actually located here:
C:\Documents and Settings\<user>\Application Data\Adobe\LogTransport\Logs
Buried in the XML here is the crash exception:
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x17be44dd">
Nothing I found after Googling really helped, hmmmmmmm
My guess is that most people on 64 bit OS are on Vista, or possibly on Windows 7 RC. You may be hard pressed to find someone who can help you with this, I know I can't, but good luck in finding the cause of this problem.
As Harm points out up-thread, finding a user on XP-64 and CS4, who has gotten things to work, might be difficult.
I'd suggest searching in the CS3 sub-forum, as those two (XP-64 & CS3) were a bit more contemporaneous. The search will not be easy now, since the forum changes, but you might glean something from others' experiences. Yes, it will likely be for CS3 and may not translate to CS4, but you could get some ideas.
Unfortunately, only Adobe TS is likely to know what the problem is. However, the Catch-22 is that Adobe never supported XP-64, so they are not telling. Finding the users, who HAVE gotten the two to work together will be tough.
I wish you luck,
Sorry to bump a dead thread, but I fixed OP's problem on my computer after doing pretty much all he had done. I signed up for anyone else that might be looking for a solution to this problem.
Browse to "C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4"
Find "Adobe Premiere Pro.exe" and right click it and click on "Properties".
Go to the "Compatability" tab and check "Run this program in compatability mode for:" and select "Windows XP" in the drop down list. If you arent on an administrative acount, you may have to switch to it and select "Allow non-admins to run this prog". I tried this after reinstalling, changing the path, removing any registry entry I could find with "premiere" in it, and even trying to use a pirated version. Before you go pointing fingers about that, I get the entire adobe production and design suite for free thanks to my school, IUPUI (http://uitsnews.iu.edu/2008/12/10/new-agreement-makes-adobe-software-available-on-iuware/) and I needed it for an assignment. Protip, adobe: The pirated version actually launched correctly once, but after a system restart, crashed on start up like before. Just something to think about.
Heres a launch shot + system specs for a refrence: