Project Error - files unable to open

[Guest]

I have a large project, complex file structure, using RoboHelp 8.0. Here is a history of the problem:

1. The application suddenly quit, and I received the error message: "Adobe RoboHelp 8 has encountered a problem and needs to close. We are sorry for the inconvenience."

2. I reinstalled RoboHelp, even moved the project to a different computer with a fresh install of RoboHelp, and the application still quit every time I try to open the .xpj file.

3. I renamed the old .xpj file and clicked on the  .hhk file to restore.

4. I received a number of "illegal file" errors as a result of old pdf (baggage) files that had an apostrophe in the file name.  (I have addressed these files per file name).

5. I was able to open the project BRIEFLY from the .hhk.

6. As soon as I opened the Table of Contents, the project closed and I again received the message: "Adobe RoboHelp 8 has encountered a problem and needs to close. We are sorry for the inconvenience."

I'm trying again, but I have a deadline to meet, and no files available. Can anyone help?

Thanks.

Helen S.

[Peter Grainge]

Deleting / renaming the XPJ will not fix things. It is the CPD file that you should try deleting / renaming.

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See www.grainge.org for RoboHelp and Authoring tips

[davis2016]

I'm having the same issue with one of my RoboHelp 8 projects

when I initially tried to open the project. I renamed the .cpd file and am able to work without the message appearing.

However, one of the many times when I got the "RoboHelp has to close" error, my

table of contents, index, and glossary files were emptied. They're still there, but there's no content.

Do you think this is a separate issue, or something related?

[Jeff_Coatsworth]

Sounds like at that point, you've got a damaged project. Killing the .cpd database may help, but you may be forced to use a backup or start repairing the project as is. You should be looking at solving the "...one of many times when..." issue though - RH shouldn't be crashing on you.

[Peter Grainge]

It would appear that Davis2016's problem is wider.

http://forums.adobe.com/message/3662444#3662444

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge