We are building a incomming call center application. We have
a software through which the call is
1. Caller ID (incomming telephone number) is recorded on the
2. To which telecaller the call is routed to is also recorded
We need to know if Blaze Data Services can query the customer
record based on the Caller ID and then push the customer record
onto the telecaller's screen. We need to push the record to the
specific telecaller that picks up the phone from that customer.
Can we use Flex or AIR to identify the computer with the
server , so that the push is routed to a particular computer and
not to all computers.
Using BlazeDS you can definitely achieve this. BlazeDS will
not query the records from the database, you will have to write a
Java class which will do the same. Once you get the record from the
database, you can push the same to a particular client application
using Messaging service of BlazeDS. Check out following topics.
Remoting in BlazeDS
Messaging in BlazeDS
Message filtering in BlazeDS