34 Replies Latest reply: Feb 28, 2012 11:06 PM by iequezada RSS

    After Effects CS4 9.02 is live

    Adolfo Rozenfeld Adobe Employee

      The upate is now available via the Adobe Updater.

      Multilingual readme is available here.

       

      The 9.02 update addresses a number of issues, including:

       

      • Crash on quit if the active workspace includes a scriptUI panel
      • Several memory corruption issues. Fix should improve overall application stability.
      • Crash on startup on computers with very old OpenGL drivers, or unsupported video cards.
      • Crash on startup due to unsupported codec.
      • Short RAM previews on Windows, due to exhaustion of GDI resources. Now, you should have better memory usage, resulting in longer RAM previews and improved performance.

       

      And many more.

      See http://www.adobe.com/go/aftereffects_902_readme

        • 1. Re: After Effects CS4 9.02 is live
          Todd_Kopriva Adobe Employee

          I have a lot more information about the After Effects CS4 (9.0.2) update on my blog, including information about the new RED (R3D) support.

          • 2. Re: After Effects CS4 9.02 is live
            Todd_Kopriva Adobe Employee

            I just added an announcement at the top of this forum about the update.

            • 3. Re: After Effects CS4 9.02 is live
              nonnaes Community Member

              Got the update and installed. Now getting a error message about a REDSettingpal.plugin on boot up.

               

              Have tried to reboot and such but no effect.

               

              Is there a link to the updater as a download. I was going to try and reinstall the update.After Effects 9.0.2 RED PAL Error.jpg

               

              Help...

               

              Have not noticed any other affects but have not had a chance to play with it much yet.

              • 4. Re: After Effects CS4 9.02 is live
                nonnaes Community Member

                Nevermind...

                 

                Learn to Read Blog.

                 

                http://blogs.adobe.com/toddkopriva/2009/05/after_effects_902_update_red_r.html

                 

                Its near the bottom.

                • 5. Re: After Effects CS4 9.02 is live
                  ChrisProsser Adobe Employee

                  This means you need to manually delete the REDSettingsPal.plugin in the Plug-ins/Format directory that you installed in 1.3.

                   

                  --chris

                  • 6. Re: After Effects CS4 9.02 is live
                    Lance Moody

                    I am seeing the same error dialog. I did look at the blog entry but did not see a solution.  I remember disabling OPEN GL when I first installed CS4 (due to horrendous results, etc.). Can anyone say what this means?

                     

                    Oh, and the very 1st thing AE did was crash on quit--which it has done since Day 1.

                     

                    Thanks,

                     

                    Lance

                    • 7. Re: After Effects CS4 9.02 is live
                      nonnaes Community Member

                      From the blog entry near the bottom...

                       

                      The RED workflow for After Effects 9.0.1 with version 1.3 of the REDCODE importer plug-in required you to manually install REDSettingsPal.plugin in the Plug-ins/Format directory. After Effects 9.0.2 with version 1.7 of the REDCODE importer plug-in doesn't require this file. In fact, you should manually uninstall this file by removing it from your Plug-ins directory. If you don't, then you'll get an error when using version 1.7 of the REDCODE importer plug-in and After Effects 9.0.2.

                       

                       

                      This resolved the issue for me. Although still waiting on the 1.7 version of the RED plug-in.

                      • 8. Re: After Effects CS4 9.02 is live
                        Lance Moody Community Member

                        I apologize. My  dialog refers to THIS error:

                         

                        error.jpg

                        Any ideas?  Many thanks,

                         

                        Lance

                        • 9. Re: After Effects CS4 9.02 is live
                          Lance Moody Community Member

                          I wanted to post this in case it might help anyone else.

                           

                          When I got CS4, I saw some very poor rendering using the new OpenGL rendering (that is active when you install). This was confirmed with an Adobe tech, artifacts and weird undependable results with motion blur was what I was seeing (as I recall).

                           

                          The tech convinced me that I should disable OpenGL, which I did by removing the plug-in and placing it in the main AE CS4 folder. We may have done something else, too to disable OpenGL--I can't remember.

                           

                          This all has worked fine for me since then.

                           

                          With this new update I notice that now AE looks in its root folder for plug-ins and subfolders as well  (it didn't used to do so)!

                          It also installed a new OpenGL plug-in in the extensions folder.

                           

                          My error dialog was due to AE seeing that old plug-in which was in a place that I thought was safe from AE looking.

                           

                          So anyway, I got the old plug-in out of the AE folder entirely and the above error ceased.

                           

                          I notice that the pref panel says my card is not compatible with OpenGL.  It is a Radeon X1900 (which doesn't seem that old, sniff).

                           

                          Has anyone had good OpenGL results (with high-end material) and what card are you using?

                           

                          Many thanks and Best Wishes,

                           

                          Lance

                           

                          Dual 3Ghz Mac Pro

                          • 10. Re: After Effects CS4 9.02 is live
                            Adolfo Rozenfeld Adobe Employee

                            Lance: the card itself may not be that old, but the driver from ATI may be. I think they haven't updated it in ages, but I may be wrong.

                             

                            Regarding your question about cards, in After Effects OpenGL-based previews are not meant to be primarily used as a high-quality alternative to the software renderer, but more like hardware muscle to support your interactions. Something that gives you a draft preview while adjusting parameters. Let's take 3D lights with shadows as an example:  OpenGL may or may not give you good enough anti-aliasing, or it may produce something that doesn't match the results from the main, software renderer. But as you drag elements around, it still will give you a very useful approximation of how a layer reacts to lighting, the size and direction of the shadows, etc.

                            So, normally you don't want to use the "OpenGL - Always On" mode, but rather the "OpenGL - Interactive" one. It triggers when you adjust parameters and interact with elements in the Comp panel. As soon as you release the mouse button, the software renderer kicks in again.

                             

                            This would work with the stock card in most contemporary Macs (I say Macs because that's what you use). A higher-end card will support accelerated previews for more advanced features (like 3D cameras' Depth of Field simulation) and perform more operations before being "defeated" (all cards will eventually). So, it's not something you would use all the time for end results. It's more about  a smooth experience when interacting with the application. There are many features which are not accelerated by OpenGL, and just using one such feature in your Comp would reduce the usefulness of OpenGL in that case.

                             

                            Hope this helps.

                            • 11. Re: After Effects CS4 9.02 is live
                              Lance Moody Community Member

                              Hi Adolpho,

                               

                              Thanks for the comments.

                               

                              It is odd now that CS4 doesn't even see my card any more. Incidentally, CS3 still sees the card (for Open GL) fine.

                              Also as far as drivers go, Apple provides all graphics drivers, for the most part. In the Mac world, we don't get drivers from ATI. And I remember the drivers being updated in the last system update as late as a few weeks ago.

                               

                              By the way the X1900 is one of the few high-end cards available for the Mac Pro right now. They sell a $1700 card as well but this card is $400 and still considered contemporary.

                               

                              My memory of when I did troubleshooting (when CS4 1st came out)  is that I sent the Adobe tech a comp and he also saw the artifacts that I was seeing.

                               

                              We ended up removing the OGL plug-in. And I have worked that way ever since.

                               

                              I understand what you are saying about using OGL for interactions only and I was going to do that.

                               

                              But the discovery I made (along with the Adobe tech) was that EVEN IF YOU HAD TURNED OFF OGL RENDERING in the output modules--AE was still using OGL and at least for me still causing the artifacts and weird rendering I was seeing.

                               

                              I don't know if you have improved OGL in this new release--and I can't test it since CS4 doesn't see the card as valid anymore.

                               

                              I tried resetting the prefs but that didn't help.

                               

                              Thanks again,

                               

                              Lance

                              • 12. Re: After Effects CS4 9.02 is live
                                Adolfo Rozenfeld Adobe Employee

                                Hi, Lance.

                                 

                                It is odd now that CS4 doesn't even see my card any more. Incidentally, CS3 still sees the card (for Open GL) fine.

                                 

                                It's not really odd. CS4 requires a more recent implementation of OpenGL. And as stated in the release notes, 9.02 disables OpenGL acceleration for cards with dated drivers (because this leads to problems like display corruption, instability, etc).

                                However, I am not sure the Radeon X1900 is one of these cases. Instead of speculating, let me find out and I'll get back to you early next week.

                                 

                                 

                                By the way the X1900 is one of the few high-end cards available for the Mac Pro right now

                                 

                                It was high-end in early 2007, Lance. In technology, that status doesn't last for long

                                It's still available as an upgrade kit for the first generation Mac Pros, since more modern cards won't work in them. It's not really a current offering.

                                The Radeon HD 4870 is available as an upgrade kit of the for 2008 and 2009 Mac Pros for $349.

                                 

                                Also as far as drivers go, Apple provides all graphics drivers, for the most part. In the Mac world, we don't get drivers from ATI.

                                 

                                Yes, drivers are made by ATI or NVIDIA and distributed by Apple. It's a technicality, though.

                                 

                                 

                                But the discovery I made (along with the Adobe tech) was that EVEN IF YOU HAD TURNED OFF OGL RENDERING in the output modules--AE was still using OGL and at least for me still causing the artifacts and weird rendering I was seeing.

                                 

                                If you were getting artifacts and weird rendering in files exported from the Render Queue, that would be a first! Seriously.

                                If this was in the Comp panel, while interacting with content, building RAM previews, etc - not surprising at all, since that would be handled by the different Fast Preview settings ("OpenGL - Interactive", "OpenGL - Always On", etc), not by the OpenGL checkbox in the Output Module.

                                • 13. Re: After Effects CS4 9.02 is live
                                  Adolfo Rozenfeld Adobe Employee

                                  Lance:

                                  AE 9.02 (or CS4 in general) should not disable OpenGL with an ATI x1900 card on Mac.

                                  The drivers are still poor, but it should work.

                                  Have you tried re-creating preferences?

                                   

                                  To re-create the After Effects preferences file on Mac OS:

                                  1. Quit After Effects.
                                  2. Drag the Adobe After Effects 9.0 Prefs file from the Users/<username>/Library/Preferences/Adobe/After Effects/9.0 folder to the Trash.
                                  3. Restart After Effects.

                                   

                                  Also, you may want to take a look at the technical support document, Troubleshoot OpenGL problems in After Effects CS4

                                  • 14. Re: After Effects CS4 9.02 is live
                                    Lance Moody Community Member

                                    Hi Adolfo,

                                     

                                    Thanks for checking in on this issue for me.

                                     

                                    Yes, I had tried rebuilding the prefs file. I also checked if disconnecting my second monitor might help.

                                    It still doesn't seem to recognize the card as OGL-able.

                                     

                                    To be clear, when I first got CS4, it DID have OGL enabled--I turned it off (and removed the plug-in as described above).

                                    I would probably not use it anyway.

                                     

                                    I was mainly wanting to be sure that I mentioned the new way AE looks for plug-ins--it now looks throughout the root AE folder instead of just the plug-ins folder.

                                     

                                    I am sure that I will upgrade my computer at some point and will revisit the OpenGL issue at that time.

                                     

                                    Thanks,

                                     

                                    Lance

                                    • 15. Re: After Effects CS4 9.02 is live
                                      Adolfo Rozenfeld Adobe Employee

                                      Hi, Lance.

                                      Given the possibility of loose/conflicting components, I would recommend uninstalling CS4 (with the installer), then installing again and updating to CS4. Deactivation is not required, since you will install on the same machine.

                                      If a computer upgrade is near, it may not be worth it.

                                      • 16. Re: After Effects CS4 9.02 is live
                                        p00z

                                        Hi!

                                        first of all - sorry for my english... but i'll do my best

                                         

                                        The problem is:

                                        After 9.0.2 update, when i hit render in Render Que (or even if i want to make a ram preview) the multiple instances of aftereffects in processes (for multiframe rendering) are gone. When i just startup AE, they load in memory as usual, but when it goes to some rendering they just vanish....

                                         

                                        i have Core 2 Quad (4Gb ram, Vista x64) , with setting in aftereffect to use 2 CPU's (with 0.7Gb per cpu).

                                         

                                        Thanks!

                                        • 17. Re: After Effects CS4 9.02 is live
                                          Todd_Kopriva Adobe Employee

                                          > After 9.0.2 update, when i hit render in Render Que (or even if i want to make a ram preview) the multiple instances of aftereffects in processes (for multiframe rendering) are gone. When i just startup AE, they load in memory as usual, but when it goes to some rendering they just vanish....

                                           

                                          i have Core 2 Quad (4Gb ram, Vista x64) , with setting in aftereffect to use 2 CPU's (with 0.7Gb per cpu).

                                           

                                          0.7GB is much too little RAM for any but the simplest compositions. If a background process determines that it has too little memory to do anything useful, it shuts down.

                                          • 18. Re: After Effects CS4 9.02 is live
                                            p00z Community Member

                                            well, i see your point.... but why they always do their job till that moment?

                                            I mean, no such thing has happend before, and i always set 0.7Gb per CPU - and that works...

                                             

                                            anyway, thanks for reply...

                                             

                                            upd.1.

                                            BTW, when it happens, i'v recieve "Unknown Adobe Dynamic Link Exception" error message, so, it's something came with this update, because in the SAME project with 9.0.1 update there was no such errors. Any suggestions? Looks like, i have to reinstall AE, but with 9.0.1 update?

                                             

                                            upd.2.

                                            And some error with "AfterFXLib.dll" in windows perfomance logs, when i have first crash in background processes....

                                            • 19. Re: After Effects CS4 9.02 is live
                                              Adolfo Rozenfeld Adobe Employee

                                              p00Z:

                                              You shouldn't get error messages, that's true.

                                              But, as Todd explained, leaving 0.7 GB per RAM for the background instances is really, really a bad idea. The rendering instance are starving from lack of RAM. So, before it may have "worked" but never to the full extent of the capabilities (maybe they were shutting down in the middle of your renders and you didn't know). It's really a bad idea.

                                              Since you do have enough RAM to enable multiprocessing with two cores and a reasonable amount of memory assigned, why not do that?

                                              Why would you want to revert to 9.01 to use a feature in a way that it's clearly not recommended by the peole who designed the feature?

                                              • 20. Re: After Effects CS4 9.02 is live
                                                p00z Community Member

                                                Adolfo, thanks for reply.

                                                 

                                                Actually, i know exactly what background AE instances does in 9.0.1 - there is a very obvious way to see it (task manager), but that's not the main point...

                                                Increasing of ram per cpu to 1Gb wont help eather - they still continue to vanish. And ram preview, at the time when background processes should kick in to start rendering (after few frames, that renders with one process), end up with error with dynamic link exception.

                                                 

                                                Well, i could use the 9.0.2 "feature" of course, as you suggest.... and just close my eyes on this error, and turn multiframe rendering off..... that's looks like an affordable solution

                                                 

                                                maybe i should do some video capture and post it here, to show what i'm talking about....

                                                 

                                                p.s. although, looks like there's only me who have this issue, so i think i should check my system first... reinstall ae, updates, etc...

                                                • 21. Re: After Effects CS4 9.02 is live
                                                  Todd_Kopriva Adobe Employee

                                                  p00z,

                                                   

                                                  Don't hesitate to file a bug report if you think that something is wrong.


                                                  To report bugs, send a detailed bug report (including information about the version number of your software, some details about your computer, et cetera) to aebugs@adobe.com.

                                                   

                                                  You can also use the bug-report/feature-request form.


                                                  • 22. Re: After Effects CS4 9.02 is live
                                                    kuluku maka Community Member

                                                    Edit: Nevermind. Reinstalling solved the problem.

                                                     

                                                    I'm getting an error after the update that wasn't there before.

                                                    I'm running XP SP3.

                                                     

                                                    "Font Capture: AfterFX.exe - Entry Point Not Found

                                                    ?Create@File@ASL@@[...] could not be located in the dynamic link library ASLFoundation.dll."

                                                     

                                                    It comes up 4 times then after effects starts normally.

                                                     

                                                    It might be connected to Lance's but I don't remember doing anything to OpenGL and I dont know what the REDSettingpal.plugin plugin is.


                                                    Untitled-1.jpg

                                                     

                                                    Edit: Nevermind. Reinstalling solved the problem.

                                                    • 23. Re: After Effects CS4 9.02 is live
                                                      teacee

                                                      I have called Adobe about this issue several times, I have tried uninstalling After effects and re-install still no luck. I even added a new user account my Apple and it still crashes, anyone else get this message?

                                                       

                                                      Last log message was:<2684794656>
                                                      AASL.ResourceUtils.GetLanguageIDFromRegistry><0>Unable to obtain the User 'Language registry key at" Software\Adobe\After Effects\9.0.2\
                                                      Defaulting to 'en_US'.

                                                       

                                                      I would appreciate any suggestions beside wiping my drive and doing a freshh install

                                                       

                                                      Appl Mac Pro Inel quad x 2  (8 core) 8gb of ram Ati xt 2100 Hd video, Adobe Master CS4

                                                      • 24. Re: After Effects CS4 9.02 is live
                                                        ChrisProsser Adobe Employee

                                                        Hi Teecee,

                                                         

                                                        Sorry to hear you are having such problems launching AE CS4. That message doesn't ring a bell to me at all. What steps did tech support have you try? I don't want to ask you to repeat a bunch of the same things.

                                                         

                                                        The largest cause of startup crashes we've seen, in no particular order:

                                                         

                                                        Bad video card driver (not on the mac though)

                                                        Bad font

                                                        Incompatible third party Quicktime Codecs

                                                        Corrupt preferences files

                                                        Corrupt font cache files

                                                         

                                                        Everything else (according to the crash data we get) is largely one offs (for startup crashes), with very few people having the same one.

                                                         

                                                        9.02 does a much better job of reporting the conditions when they occur and being more robust around startup in general.

                                                         

                                                        Good luck,

                                                        Chris

                                                        • 25. Re: After Effects CS4 9.02 is live
                                                          teacee Community Member

                                                          I  had to do a clean install wiped my drive completely, I called Apple because my computer is still under apple care until 2011, and several calls to Adobe no luck. After the clean install and all updates no problems. I did have some third party plugins, and maybe they were the problem I am not sure, but all is fine after two days of reinstalling software.

                                                          • 26. Crash on startup
                                                            Ytsehoos

                                                            I'm having the same problem as Teecee, hopefully I won't have to do the same fix. fdas.jpg

                                                            Here's the message. Just started today. Please help.

                                                            • 27. Re: Crash on startup
                                                              Navarro Parker Community Member

                                                              Oh yeah, I get this error and crash about 5 times a day. It's either this or a problem with the "Blit Pipe Disengaged"

                                                              • 28. Re: Crash on startup
                                                                Ytsehoos Community Member

                                                                Third party plug-in may have been the culprit. I believe all is well now. At least is starts and my project opened.

                                                                • 29. Re: After Effects CS4 9.02 is live
                                                                  Paul Graff

                                                                  same here no solution yet

                                                                  Picture 1.png

                                                                  • 30. Re: After Effects CS4 9.02 is live
                                                                    StillS_74

                                                                    I am sorry for my English. There was the same problem as thereon skrine, reinstalling did not help, the following helped... - SystemDisk-Library-Components, dragged content of folder of "Components" on a "desktop", AE started - BEGAN to work!!!! then remove components back and each time anew starting AE to find out bad komponet. Strangely enough  after these manipulations and all of the tools were returned on meto and AE  began to work. Successes.

                                                                    • 31. Re: After Effects CS4 9.02 is live
                                                                      tlipfert Community Member

                                                                      Same problem (or similar) with CS5.5 on MacPro tower running 10.5.6

                                                                       

                                                                      Once in while I can get AE to launch, but most of the time it runs through most of the startup splash screen stuff then this:

                                                                       

                                                                      screenshot.png

                                                                       

                                                                      There is no logic to when it will launch and when it will hit this alert. I am going to try unistalling / reinstalling.

                                                                      • 32. Re: After Effects CS4 9.02 is live
                                                                        michaelgaron Community Member

                                                                        I get the same error:

                                                                         

                                                                        "Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5\ Defaulting to 'en_US'."

                                                                         

                                                                        I get this error if I switch projects I am working on. It seems like I can work on project A for days without issue, when I close A and switch to project B I'll get the error. Deleting preferences helps for a little while then the problem creeps back in.

                                                                         

                                                                        This problem is driving me crazy, losing all of my prefs and having to re-enter serial numbers all the time is a huge hassle.

                                                                         

                                                                        Mac Pro 32gig  8 core OSX 10.7.3 AE CS5.5 10.5.0.253

                                                                        • 33. Re: After Effects CS4 9.02 is live
                                                                          tlipfert Community Member

                                                                          I ended up wiping my drive, doing a full OS reinstall, then a full CS reinstall. Everything was fast and clean after that. I found no other way to fix the problem. It was a world of hurt.

                                                                          • 34. Re: After Effects CS4 9.02 is live
                                                                            iequezada Community Member

                                                                            I got this same problem after installing the "distribute layers" script i downloaded from aescripts.com , after that, I even got the error when not using the script and uninstalling it, is there a way to clean the preferences or registers these scripts leave behind?