7 Replies Latest reply on Jun 1, 2009 1:59 PM by sharisseanne

    Transcription error w/.mov, .wma, .wav

    sharisseanne Level 1

      Help!  I don't understand why what I'm doing is not working.  My goal is to import a .mov and transcribe the video.  I have tried to directly transcribe to text (clip > audio options > transcribe to text) and with three different files this has generated the error below in Adobe Media Encoder.  (I tried a test .wma and .wav just to make sure my original file wasn't the problem.)  I also exported the audio to try it that way.  It generated the same error.


      I am wondering if my project settings are perhaps the problem?  This is my first time using Premiere.  Please let me know if you have any questions?  I am trying to get this answered in the next few hours.  If not, I will need to send this piece off for transcription.


      Thank you!!!



      Error messages:


      - Source File: C:\Documents and Settings\sharisse\Desktop\test.WMA
      - Output File: C:\DOCUME~1\sharisse\LOCALS~1\Temp\1ad36cf2-c005-41ba-9d11-a5aff087183f.xml
      - Preset Used: Custom
      - Video:
      - Audio:
      - Bitrate:
      - Encoding Time: 144:17:53
      6/1/2009 9:34:34 AM : Encoding Failed


      - Source File: C:\Documents and Settings\sharisse\Desktop\test.wav
      - Output File: C:\DOCUME~1\sharisse\LOCALS~1\Temp\3f785d4b-598b-49c5-b994-a178c916e463.xml
      - Preset Used: Custom
      - Video:
      - Audio:
      - Bitrate:
      - Encoding Time: 144:24:30
      6/1/2009 9:41:11 AM : Encoding Failed.

        • 1. Re: Transcription error w/.mov, .wma, .wav
          Harm Millaard Level 7

          If you are on a MAC, get a PC.

          If you are on a PC, get a MAC.

          If you have less than 4 internal hard disks, get additional ones.

          If you have an ATI card, get the latest drivers.

          If you have a nVidia card, get the latest drivers,

          If you use Xvid, DivX, or other esoteric material as source, convert to an editable codec first.

          If you have less than 1 GB memory, upgrade first.

          If you have a notebook, upgrade to a desktop.

          If you have Windows XP, get Vista.

          If you have Vista, get Windows XP

          If you have 32 bit OS, get 64 bit OS.

          If you have SP2, get SP3.

          If you have SP3, revert to SP2.

          If you have .....


          and the list goes on and on.....


          Supply relevant details so someone can make an educated guess.

          We are not mind readers here and wild guessing is not likely to help you.


          If you need help quickly...Guideline for posting an effective question

          • 2. Re: Transcription error w/.mov, .wma, .wav
            Jim_Simon Level 8



            If you are on a PC, get a MAC good job.  Stay there.

            • 3. Re: Transcription error w/.mov, .wma, .wav
              sharisseanne Level 1

              More information.  (Thank you for referencing the article.  Hopefully I have included enough information.)


              System Info:
              Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
              Language: English (Regional Setting: English)
              System Manufacturer: Dell Inc.               
              System Model: OptiPlex 320                
              BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.1.9
              Processor: Intel(R) Core(TM)2 Duo CPU     E4400  @ 2.00GHz (2 CPUs)
              Memory: 3294MB RAM
              Page File: 930MB used, 3689MB available
              Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 9.0c (4.09.0000.0904)
              DX Setup Parameters: Not found
              DxDiag Version: 5.03.2600.5512 32bit Unicode


              I have included a word file that has screen shots of my process.  Because this is my first experience with Premiere, I am not certain what file settings are relvant.


              I have included two text files with more info about the computer.




              Please let me know if you have any other questions.

              • 4. Process and System Info
                sharisseanne Level 1

                Thank you.

                • 5. Re: More System Info
                  sharisseanne Level 1

                  "sas_systemInfo_nfo.txt" is an nfo file

                  • 6. Re: More System Info
                    Harm Millaard Level 7

                    First of all, update your video driver. It is over two years old. Newer versions should be readily available, even if it is not the most modern video card.

                    Second, your 80 GB hard disk is getting pretty full (80% fill rate) and thus rather slow.

                    Third, check if your DirectX software is up to date.

                    Fourth, temporarily uninstall Roxio, line21 and DivX.


                    If these four steps do not help, do a complete reformat of your hard drive, a complete reinstall of OS and CS4 but leave out all the various sh*t in terms of codecs. You have seriously messed up your system with a lot of crappy codecs.


                    Also, get some additional eSATA disks. You may not like the message, but you really have a seriously polluted system.


                    In addition, what are you doing with iPod and other Apple software while editing?

                    • 7. Re: Transcription error w/.mov, .wma, .wav
                      sharisseanne Level 1

                      Thank you for the information.  I will see about doing reinstall and updating our video drivers.