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It sounds like you need some source control application there! it also sounds like the user who zipped the project mayhave had the database open when they did so and therefore block access to other users. I'd get them to rezip the project having closed it first in RH. Oh and look into a source control solution ;-)
Thanks for your reply and suggestion. Yes, source control would have prevented this issue - long story there that I can't go into to...
The other writer zipped the project again (being sure it was closed) and we tried again, but unfortunately it didn't work. What happens is that I can see the topic momentarily in the project WYSIWIG, then it's gone, both from the WYSIWIG and the project file list. If anyone else has any suggestions, I'd appreciate it.
Is your RH project stored locally (good) or on a network (bad). By all means backup to a network drive once you've finished but never run a project over a network drive.
I think I might try the following test. Have your partner copy the RoboHelp project to a different folder. Then open the copy in RoboHelp and click File > Rename Project. After renaming, close it down and zip it up. Then copy to the network drive to transfer. Copy from there to your PC and extract. Do things behave the same or different?