For some reason, a client's installation of reader 7.1 failed and they tried to uninstall and reinstall. When that didn't work they called me in. I've tried manual uninstall, complete with confirming that no seemingly relevant registry entries remain, no Adobe entries in Program Files. All to no avail. So now what?
System is Windows 2000, sp4. Tried installations of 7.1, 8.1, 9.1 - no where. With 9.1, any attempt to run the reader results in no response from the system. Clicking icons, clicking program names, keying in program name at Run - all the same.
Many thanks for any and all suggestions.
I have a Windows 2000 SP4 system that runs successfully with Adobe Reader 8.1.5.
I suggest that you run the Windows Installer Cleanup Utility and remove all remains of previous Adobe Reader installations, then install 8.1.3 again and update to 8.1.4 and 8.1.5.
Eventual solution: installed a non-Adobe PDF reader. Client is satisfied.
installed a non-Adobe PDF reader.
Hope it's not Foxit, as it comes bundled with spyware.