Random IE7 freeze when opening a PDF from Acrobat 9.1 Pro
KJSTech Jun 4, 2009 11:39 AMWe are having problems specifically with a PC with viewing PDF files in IE 7.0. Now when viewing PDF files
on our special inhouse loan funding site, the browser will freeze and eventually an error message will come up "Internet Explorer has encountered an error and needs to close".
What I tried so far...
-Ran the Adobe update , it installed Acrobat Professional 9.1.1
-Did the Reset under the Advanced tab in Internet Properties.
-Re-enabled the adobe related IE plugins.
-Deleted everything from the users %temp% file.
-Rebooted PC
I've asked our web application vendor if we could use a much better browser such as Firefox, Chrome, or even try IE8, but they said that it's not supported.
The error shown in the application event log is:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/3/2009
Time: 3:11:32 PM
User: N/A
Computer: PROC2
Description:
Faulting application iexplore.exe, version 7.0.6000.16827, faulting module acropdf.dll, version 9.1.0.163, fault address 0x0000221c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 38 32 37 00.16827
0030: 20 69 6e 20 61 63 72 6f in acro
0038: 70 64 66 2e 64 6c 6c 20 pdf.dll
0040: 39 2e 31 2e 30 2e 31 36 9.1.0.16
0048: 33 20 61 74 20 6f 66 66 3 at off
0050: 73 65 74 20 30 30 30 30 set 0000
0058: 32 32 31 63 0d 0a 221c..
Followed by:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 6/3/2009
Time: 3:12:12 PM
User: N/A
Computer: PROC2
Description:
Fault bucket 1230219238.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 33 30 32 31 39 32 12302192
0010: 33 38 0d 0a 38..
Thanks for your help!


