2 Replies Latest reply on Jun 10, 2009 6:19 PM by kn31232

    Acrobat-Reader's Crash Msg..:(

    kn31232

      When I open pdf file, Reader is crash.

       

      And show bottom message..

       

       

      AppName: acrord32.exe AppVer: 9.1.0.163 ModName: ntdll.dll
      ModVer: 5.1.2600.5755 Offset: 0000fe60

        • 1. Re: Acrobat-Reader's Crash Msg..:(
          MichaelKazlow MVP & Adobe Community Professional

          More details. OS? What happens when you open the application from the start menu? Does it crash? Has anything recently changed on your system? What happens if you create a new user, does it still crash?

          • 2. Re: Acrobat-Reader's Crash Msg..:(
            kn31232 Level 1

            OS?

             

            - Windows XP SP3

             

            What happens when you open the application from the start menu? Does it crash?

             

            - Yes. Same problem occurs.

             

            Has anything recently changed on your system?

             

            - No..:(

             

            What happens if you create a new user, does it still crash?

             

            - Same problem occurs.

             


            In addition, When I opened pdf files on locally drive was well connected, but problem occured pdf files on network drive.

             

            The local path and UNC path to a network drive can be used.

             

            And other programs are running without problems opens.