11 Replies Latest reply on Jun 17, 2009 7:56 PM by Airbuilder7

    4.1.0 Update causing problems

    Airbuilder7

      I recently stepped up to PPro 4.1.0 from 4.0 as part of a CS4-wide upgrade. I'd had some problems with the 4.0.1 PPro upgrade (eventually requiring me to rip out CS4 entirely and reinstall), so I opened PPro after the 4.1 dust settled with some trepidation. It worked - music and video imported.

       

      Then I realized the audio track I'd imported cut out halfway through. The problem wasn't visible from a high zoom level, and it wasn't until I zoomed in real close that the track showed an arbitrary flatline. To test, I played the same song in iTunes and it was fine, so the problem was in PPro. I chose not the save the little work I'd done (no more than import stuff), closed the program, and tried to get it to re-format the song, thinking it'd gone wonky at that step. When I tried to re-open PPro, it loaded the project, reached the empty editing screen, remained on that screen for about 10 seconds, and crashed.

       

      I've tried opening and closing PPro several times, and that does not solve the problem. I've restarted the computer once so far. That did not solve the problem either.

       

      Not being a computer-code expert, here's what I believe to be the relevant bits from the crash report:

       

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x6962f46a">
      <backtrace crashedThread="0">

       

      [.....]

       

       

      <binaryImage start="0x1e780000" end="0x1e788000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Premiere Pro CS4&#92;Plug-ins&#92;Common&#92;Motion.aex"/>
      <binaryImage start="0x1e7a0000" end="0x1e7a9000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Premiere Pro CS4&#92;Plug-ins&#92;Common&#92;Twirl.AEX"/>
      </binaryImageSet>
      </crash>
      <reproSteps>
      </reproSteps>
      </crashreport>

       

      Do you require more information?

        • 1. Re: 4.1.0 Update causing problems
          Harm Millaard Level 7

          Yes, the video camera used to capture, the codec in use, the sequence settings, etc.

          • 2. Re: 4.1.0 Update causing problems
            Airbuilder7 Level 1

            Here's the full crash report. I'm not using a video camera; these are .avi, .flv, and .mov files on my computer.

             

            ========================

             

            <?xml version="1.0"?>
            <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
            <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 1. 0. 0" build="unknown">
            <time year="2009" month="6" day="11" hour="10" minute="6" second="44"/>
            <user guid="d08995af-49f0-4866-8537-20603c16abf9"/>
            <system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="1021" machine="Intel(R) Core(TM)2 CPU          6300  @ 1.86GHz" model="x86 Family 6 Model 15 Stepping 6" cpuCount="2" cpuFreq="1862 MHz" busFreq="" locale="English (United States)"/>
            <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x6962f46a">
            <backtrace crashedThread="0">
            <thread index="0">
            <stackStatement index="0" address="0x6962f46a" symbolname="DllMain"/>
            </thread>
            </backtrace>
            <registerSet>
            <register name="EAX" value="0x699cfd08"/>
            <register name="EBX" value="0x1f338584"/>
            <register name="ECX" value="0x00000000"/>
            <register name="EDX" value="0x1307a894"/>
            <register name="ESI" value="0x1f3387b0"/>
            <register name="EDI" value="0x1f338798"/>
            <register name="ESP" value="0x1f3385c0"/>
            <register name="EBP" value="0x00000000"/>
            <register name="EIP" value="0x00000000"/>
            <register name="EFL" value="0x00010246"/>
            </registerSet>
            <binaryImageSet>
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            </crashreport>

             

            ==============

             

            "...codec in use, the sequence settings, etc..."

             

            Does the report above contain that info, or do I have to look in other places as well?

            • 3. Re: 4.1.0 Update causing problems
              Harm Millaard Level 7

              You need not give the crash report yet. Only the info I requested in my previous post. OK, I know you don't use a video camera. What are you doing with a VIDEO editing application without a video camera? Likely your source material is causing your problems. PR works best with material from a VIDEO camera. Anything ripped off the internet, YouTube, TV capture cards, sources like DivX, XVid, material from a still camera, all cause serious headaches, because all those formats were destined for watching, not editing.

               

              I suggest you first learn the basics about editing, then get a camera and practice, with the manual in hand.

              • 4. Re: 4.1.0 Update causing problems
                Airbuilder7 Level 1

                *Takes a breath and tries not to be annoyed*

                 

                "What are you doing with a VIDEO editing application without a video camera?"

                 

                I'm trying to use this video editing program to edit video. I don't see what a video camera has to do with it; it's just another source I can get video from. I have used DVDShrink and Handbrake to transfer my source material from DVD onto my computer. I've made 16 videos so far (http://www.youtube.com/user/fireandchutes77), all with PPro, and I haven't had a problem. This update is the only thing giving me trouble. If the sources I'm using weren't meant to be edited, why are they supported formats?

                 

                I'll talk to someone who's better at the guts of computers to gather up the information suggested on the Troubleshooting page (http://premierepro.wikia.com/wiki/Troubleshooting#Finally). Will that be of additional help?

                • 5. Re: 4.1.0 Update causing problems
                  Harm Millaard Level 7

                  Absolutely. With the source material you use, it may give us an idea how you can avoid the problems everybody has with this kind of material. In general the only material suitable for editing comes from some video cameras (note, not all.) Hence my suggestion for schooling and reading.

                   

                  *Takes a breath and tries not to be annoyed*

                   

                  It sure hurts when someone tells you that you are using the wrong material and suggest you get some proper education first. But why did you come here? To get some valuable advise? In that case take a deep breath and learn from the remarks and posts on this forum. If you only want parrots, that mimic your approach, then why post?

                  • 6. Re: 4.1.0 Update causing problems
                    Airbuilder7 Level 1

                    "With the source material you use, it may give us an idea how you can avoid the problems everybody has with this kind of material."

                     

                    OK:

                     

                    The song's audio codec for this little abortive project:

                     

                    mp4a: MPEG-4 AAC LC (Downloaded yesterday from the iTunes store)

                     

                    Video codecs:

                     

                    Downloaded yesterday from YouTube using YouConvertIt: FLV1 / Name: Flash/Sorenson / Audio:  MPEG-2 Layer 3

                     

                    A file I've got labled with a ".mov" extension: avc1 / Name: H.264 / Audio:  mp4a: MPEG-4 AAC LC

                     

                     

                    I'd only imported two clips when I discovered the song glitch. All other CS4 applications (Photoshop, etc) seem to be working fine with this update. I opened After Effects, since I'd read people were having trouble with that, but it seems stable.

                     

                    ====

                     

                    Other video codecs I have used successfully previously with PPro 4.0, but did not use for this test:

                    XVID

                    mp4v

                     

                    ====

                     

                    Other system information:

                     

                    Microsoft Windows XP

                    Media Center Edition

                    Version 2002

                    Service Pack 3

                    Intel Core 2 CPU 6300 @ 1.86 GHz

                    1.00 GB RAM

                    Screen resolution: 1024x768

                    Color quality: Highest (32-bit)

                     

                    =====

                     

                    I'm feeling a little embarrassed; as a teenager, "I should know this stuff" and where to find it, but I'm discovering I'm a fairly ignorant about "The Magic Box That Does Stuff." I've never had to care about this information before...

                     

                    Message was edited by: Airbuilder7

                    • 7. Re: 4.1.0 Update causing problems
                      Harm Millaard Level 7

                      From the looks of it, you have three options:

                       

                      1. Convert the material to a suitable format for editing prior to import.

                      2. Use a consumer program that handles this material, maybe WMM, Magix or the like.

                      3. Struggle on with your current approach and be prepared for pitfalls.

                      • 8. Re: 4.1.0 Update causing problems
                        Airbuilder7 Level 1

                        I'll see what I can do with the codec conversion once the dust settles... But I'd like to figure out why it's crashing, and fix it, first.

                        • 9. Re: 4.1.0 Update causing problems
                          Airbuilder7 Level 1

                          I wasn't able to sove the update problem, so eventually I just used the CS4 scrub script and started afresh. So far, it seems stable, and it gets to the editing screens with no trouble.

                           

                          There's something odd, though - the timeline pane does not contain the standard editing controls (see picture) and I can't drag anything into it.

                           

                          no timeline stuff.jpg

                           

                          Is there a setting I've somehow disabled? My computer specs are the same as in my earlier post.

                           

                          Another question -

                           

                          Mr. Millaard has said that the movie formats I've been using (.mov, .avi) are not optimal for PPro. What is the optimal format, and is it possible for me to convert my existing files into that format?

                          • 10. Re: 4.1.0 Update causing problems
                            Jim_Simon Level 8

                            Your timeline pane has no sequence in it.  Double click the one in the bin to 'open' it.  (That's number 1,263,457 times that little tidbit has ben given out.  I counted.)

                            • 11. Re: 4.1.0 Update causing problems
                              Airbuilder7 Level 1

                              *Facepalm*

                               

                              Thank you!

                               

                              Now I feel really dumb.... That's the one thing I hadn't tried.