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What browser are they using? Might have an impact.
Also was the help generated using the Mark of the Web option introduced in RH6. If so and they are viewing the help on a local drive rather than a server they will have some problems but a complete failure to display the TOC etc. Do they get a yellow bar across the screen?
Hi. It simply can't be the browser -- because *I* am using the same browser to a) view the generated webhelp on my machine and b) view the webhelp after they have uploaded it to their website. It looks/functions fine on my local machine, but the TOC/Index/Search tab is not populated with any project data when viewed at the website URL. But I'm using the very same browser in both cases. The project was not generated using the Mark of the Web option.
It could be the browser. If you are both viewing with Firefox but they have the Firebug add-on installed and you don't, that could be the cause. That's why I asked about browsers.