0 Replies Latest reply on May 29, 2012 4:59 PM by the_wine_snob

    Program or System Crash - Finding Clues

    the_wine_snob Level 9

      Major system crashes and the dreaded BSOD (Blue Screen of Death) are a cause of extreme worry. They most likely point to something wrong in the computer, and much less often something wrong with a particular piece of Adobe software, however it could well be the use of the Adobe program that triggers the system to crash. This is because image processing and especially NLE and DVD creation work taxes a system. Also see BSOD - A Serious Issue.

       

      Where do you start? Well, the first thing to do is to look at this link, TROUBLESHOOTING TIPS, and provide all of the information outlined in the questions. This will help others troubleshoot your issues for you. Remember, none of us are sitting at your computer, so you have to be our "eyes." The more details you can provide, the easier it will be to help you from our desks.

       

      Next, I’d set the computer to NOT reboot on errors. This will allow you to copy down all of the info on a BSOD. Most will probably be code and references that are cryptic at best, and some so obtuse that even a room full of Microsoft (MS) coders would not be able to glean anything of use from it. Don’t be intimidated by it - just copy down all of the info provided.

       

      If the crash, or BSOD has just happened, reboot, and go immediately to Event Viewer. There are two tabs, that you should be concerned with: System and Application. Open these, and look down the list of events. Pay special attention to yellow "warning" messages, and red "error" messages. Open each of these, and make note of what they tell you. Again, much might well be code references and of little use. However, there can be many clues in these, especially when they contain links. Many of these will lead to the MS site with info on just what happened and possibly why it happened. Some might lead you to a hardware, or software companies’ site. Take careful notes of these and provide them to the forum.

       

      One can also clear the Event viewer for these two tabs and then invoke the crash, or BSOD. This way, you will know that you have the most recent error messages to work with. Take your time, and study each message and link carefully.

       

      Event Viewer 01.jpg

       

      After you’ve done this, go to this link, THE CASE OF THE UNEXPLAINED, and watch the MS video. It’s a bit long and does get technical, but in it are some great troubleshooting tips, and also suggestions for tools from MS to help you find your problem.

       

      With the data requested, others will likely be able to help you with your problem.

       

      Good luck,

       

      Hunt