1 Reply Latest reply on Jul 31, 2009 1:05 PM by MNChris

    Adobe Reader 9.1 crashes browser when clicking PDF links

    VolStan

      Steps to recreate issue:

      1. With Adobe Reader 9 loaded on your Windows PC...

      2. With ANY browser, go to any url where you can download PDF forms (ex. www.dlis.dla.mil/PDFs/DD2875.pdf  OR  http://www.irs.gov/app/picklist/list/formsInstructions.html and click on any .pdf form)


      Results: The browser (whether IE 6, 7, 8 or Firefox, Netscape, etc) will crash.  The support window takes you to a place that informs you it is an Adobe problem.


      Expected results: The PDF should be opened and displayed as usual.

       

      Mitigation: It only occurs with Adobe Reader 9.  When I uninstalled Adobe Reader 9, and reinstalled 8.1.3 there was no issue.

       

      Can I get a witness?

      How about a fix for this?

       

      [I also work at government sites where they have lots of .pdfs accessible online.  They cannot open any of them because of this issue with Adobe Reader 9; the browser just crashes and that is the end of that.]