0 Replies Latest reply on Jun 15, 2009 10:58 AM by Marlon Gardner

    When trying to open an embedded PDF in Word 2003, we get an error "The server application, source file, or item cannot be found."

    Marlon Gardner

      When trying to open an embedded PDF in Word 2003, we get an error "The server application, source file, or item cannot be found." We get this error on PCs the only have Adobe Reader.  Not Reader and Acrobat.  Our installation of Reader is an SMS package created with Adobe Customization Wizard 9.  For the "Default viewer for PDF files" we selected "Make Reader the default viewer if both Acrobat and Reader are installed." We have some machines with both products.  We've found that if you change the "Default viewer for PDF files" in the SMS package to "Installer will decide which product will be the default" everything works fine.  We have already pushed this package to about 85% of our machines.  Is there a registry key that can change the "Default viewer for PDF files"  from "Make Acrobat the default viewer if both Acrobat and Reader are installed" to "Installer will decide which product will be the default?"  That way we can fix the problem via GPO instead of pushing out another package.

       

      Thanks

       

      Marlon